Chat in mobile
To get started, you'll have to tap on the “More” button in the bottom right corner.
Once you’ve tapped on the “More” function, you will see the Menu with the “Help and contact us” option.
You’ll see the new option to start the chat in the Help and contact us screen.
Once clicked on “Chat with us”, you’ll be prompted with a welcoming message for you to start typing your query to the chatbot.
Once the conversation has been started, the chatbot will provide the relevant information to your query and, if needed, will be transferred to a live agent to provide further detail.
If you close the app, you will receive a push notification when the chat answers back to your query, so you can open the conversation from where you left it once you launch the app again, and the information will not be lost.