You can solve most problems with your PIN without needing to order a new one. Find out how you can view, unblock, or change your PIN in the guides below. 

You shouldn't share your PIN with anyone, not even with a member of our team. 

Forgot your PIN?
It’s easy to view your PIN in Mobile Banking. Simply log on and follow these 3 steps. 

1

Click ‘More’ in the bottom-right corner and choose ‘Cards’

Mobile Banking home screen

2

Pick the card you want to see the PIN for and click ‘View PIN’ 

Screen of the card that will be reported as lost or stolen

3

Complete a security check to see your PIN for a limited time

A screen in Mobile Banking showing a card’s PIN number with a maximum of 20 seconds to view.

If you need more detailed step-by-step instructions on how to view your PIN, take a look at our mobile demo

If you’re already using Online Banking, download our mobile banking app for your phone or device. Then you can log on with the same details you use for Online Banking and you’re ready to go.

You can download our app on your smartphone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.

app store badge google play badge

If you haven’t signed up for Online and Mobile Banking yet, you can get started today. 

Can’t log on to your account? Visit our trouble logging on page for help and tips.

Blocked your PIN while paying for something?

If you’ve entered your PIN incorrectly 3 or more times in a row, your card may be blocked. If you remember it, you can unblock it at any of our UK cash machines or a LINK cash machine by following the steps below.

  1. Insert your card.
  2. Enter your PIN.
  3. Choose ‘PIN Services’ or ‘Other Service’.
  4. Choose ‘PIN Unlock’.
  5. Follow the on-screen instructions.

Once your PIN’s unblocked, you can use your card straight away. 

If you can’t remember your PIN, you can see it by logging on to our app as explained in the section above. If you need more detailed instructions, take a look at our mobile demo

Blocked your PIN at the cash machine?

Your card can be blocked if you get it wrong several times at the cash machine. If this happens, please contact us

Want a more memorable PIN?

You can change your PIN at any of our UK cash machines or a LINK cash machine by following the steps below.

  1. Insert your card
  2. Enter your PIN.
  3. Choose ‘PIN Services’ or ‘Other Service’.
  4. Choose ‘PIN Change’.
  5. Enter your new 4-digit PIN.

You must know your original PIN to change a PIN.

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