Looking for support with your mortgage payments?
Visit our Cost of living page to see what help we can offer.
If money is a struggle, you’re not alone. Talking about finances isn’t easy, but we’re here to help. You can quickly access our Financial Support Hub in the app. If you can't access it, we can still assist. For urgent support, contact us – we'll prioritise your help.
Missing a payment can happen - we’re here to help you get things back on track. Whether you can pay now or need a bit more time, there are options to support you.
If you missed a payment and can pay now
Use the button below to see our payment details.
If you’re not sure how much you owe, check your overdue amount in the Mobile Banking app under ‘Help centre’ and ‘Financial support’.
It’s important to know that your payment can take a few days to reach us. This means we might try to contact you to discuss your missed payments. We share account information with credit reference agencies. Missed payments will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.
Manage your account in the app
Manage overdue payments, view payment options and support in the Financial Support Hub.
If you need longer to pay
You need to speak to a financial care specialist.
Visit our money worries page to see how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like PayPlan, StepChange, and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If things feel tight, we’re here to help. We can talk you through your options and help you find a way forward that works for you. You can manage things in the app, speak to us directly, or explore independent support - whatever feels right for you.
You can also explore options for changing deals, including your current deal, change dates, and payment methods. We'll explain how changes may impact your interest rate, term, and credit file.
Reduce your monthly payment
If you're up to date with your mortgage, you could:
- Switch to interest only for 6 months
- Extend your mortgage term
Available through the government Mortgage Charter
Manage your account in the app
The easiest way to manage your finances better is in the Financial Support Hub in our mobile app.
Speak to us
If you're struggling to keep up with payments, our financial care specialists are here to help.
Click the button below. It explains how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like StepChange, PayPlan and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If things feel a bit stretched, you’re not alone - and there are simple ways to take back control. We’re here to help you build confidence with your money, whatever your situation.
Explore tools and resources
Check our helpful tips on how cutting subscriptions, shopping smarter and budget planning can help.
We’ve got ideas to help you reduce your spending and keep more money in your pocket.
Manage your account in the app
From the Financial Support Hub in our mobile app, you can do a 5 minute financial health check, create a simple budget and see at a glance if any payments to us are overdue.
Not ready to speak to us yet?
We work with organizations like PayPlan, StepChange, and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If you think you may miss your next payment
Click on the option “I think I may miss a payment” and we can help you further.
Missing a payment can happen - we’re here to help you get things back on track. Whether you can pay now or need a bit more time, there are options to support you.
If you missed a payment and can pay now
View our Santander and cahoot payment details below:
If you're not sure how much you owe, check your overdue amount in the Mobile Banking app under ‘Help centre’ and ‘Financial support’.
It’s important to know that your payment can take a few days to reach us. This means we might try to contact you to discuss your missed payments. We share account information with credit reference agencies. Missed payments will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.
Manage your account in the app
Manage overdue payments, view payment options and support in the Financial Support Hub.
If you need longer to pay
You need to speak to a financial care specialist.
Visit our money worries page to see how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like PayPlan, StepChange, and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If things feel tight, we’re here to help. We can talk you through your options and help you find a way forward that works for you. You can manage things in the app, speak to us directly, or explore independent support - whatever feels right for you.
Manage your account in the app
The easiest way to manage your finances better is in the Financial Support Hub in our mobile app.
Speak to us
If you're struggling to keep up with payments, our financial care specialists are here to help.
Click the button below. It explains how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like StepChange, PayPlan and MoneyHelper who offer free, confidential debt advice and wellbeing support.
Your loan repayment
For more useful information regarding your loan repayment use the button below.
If things feel a bit stretched, you’re not alone - and there are simple ways to take back control. We’re here to help you build confidence with your money, whatever your situation.
Explore tools and resources
Check our helpful tips on how cutting subscriptions, shopping smarter and budget planning can help.
We’ve got ideas to help you reduce your spending and keep more money in your pocket.
Manage your account in the app
From the Financial Support Hub in our mobile app, you can do a 5 minute financial health check, create a simple budget and see at a glance if any payments to us are overdue.
Not ready to speak to us yet?
We work with organizations like PayPlan, StepChange, and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If you think you may miss your next payment
Click on the option “I think I may miss a payment” and we can help you further.
Missing a payment can happen - we’re here to help you get things back on track. Whether you can pay now or need a bit more time, there are options to support you.
If you missed a payment and can pay now
View our Santander and cahoot payment details below:
You can also pay instantly via open banking in the Mobile Banking app under 'Help centre’ and 'Financial support'.
It’s important to know that your payment can take a few days to reach us. This means we might try to contact you to discuss any missed payments. We share account information with credit reference agencies. Missed payments will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.
If you can pay in the next 35 days:
You’ll need to set up a plan in the Financial Support Hub.
If you need longer to pay
You need to speak to a financial care specialist.
Visit our money worries page to see how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like PayPlan, StepChange, and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If things feel tight, we’re here to help. We can talk you through your options and help you find a way forward that works for you. You can manage things in the app, speak to us directly, or explore independent support - whatever feels right for you.
Manage your account in the app
The easiest way to manage your finances better is in the Financial Support Hub in our mobile app.
Speak to us
If you're struggling to keep up with payments, our financial care specialists are here to help.
Click the button below. It explains how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like StepChange, PayPlan and MoneyHelper who offer free, confidential debt advice and wellbeing support.
Your credit card repayment
For more useful information regarding your credit card repayment use the button below.
If things feel a bit stretched, you’re not alone - and there are simple ways to take back control. We’re here to help you build confidence with your money, whatever your situation.
Explore tools and resources
Check our helpful tips on how cutting subscription, shopping smarter and budget planning can help.
We’ve got ideas to help you reduce your spending and keep more money in your pocket.
Manage your account in the app
From the Financial Support Hub in our mobile app, you can do a 5 minute financial health check, create a simple budget and see at a glance if any payments to us are overdue.
Not ready to speak to us yet?
We work with organizations like PayPlan, StepChange, and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If you think you may miss your next payment
Click on the option “I think I may miss a payment” and we can help you further.
Missing a payment can happen - we’re here to help you get things back on track. Whether you can pay now or need a bit more time, there are options to support you.
If you missed a payment and can pay now
Use the button below to see our payment details.
If you're not sure how much you owe, check your overdue amount in the Mobile Banking app under ‘Help centre’ and ‘Financial support’.
It’s important to know that your payment can take a few days to reach us. This means we might try to contact you to discuss any missed payments. We share account information with credit reference agencies. Missed payments will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.
Manage your account in the app
Manage overdue payments, view payment options and support in the Financial Support Hub.
If you need longer to pay
You need to speak to a financial care specialist.
Visit our money worries page to see how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like PayPlan, StepChange, and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If things feel tight, we’re here to help. We can talk you through your options and help you find a way forward that works for you. You can manage things in the app, speak to us directly, or explore independent support - whatever feels right for you.
Manage your account in the app
The easiest way to manage your finances better is in the Financial Support Hub in our mobile app.
Speak to us
If you're struggling to keep up with payments, our financial care specialists are here to help.
Click the button below. It explains how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like StepChange, PayPlan and MoneyHelper who offer free, confidential debt advice and wellbeing support.
Your overdraft repayment
For information about your overdraft and charges, use the button below.
If things feel a bit stretched, you’re not alone - and there are simple ways to take back control. We’re here to help you build confidence with your money, whatever your situation.
Explore tools and resources
Check our helpful tips on how cutting subscription, shopping smarter and budget planning can help
We’ve got ideas to help you reduce your spending and keep more money in your pocket.
Manage your account in the app
From the Financial Support Hub in our mobile app, you can do a 5 minute financial health check, create a simple budget and see at a glance if any payments to us are overdue.
Not ready to speak to us yet?
We work with organizations like PayPlan, StepChange, and MoneyHelper who offer free, confidential debt advice and wellbeing support.
If you think you may miss your next payment
Click on the option “I think I may miss a payment” and we can help you further.
Missing a payment can happen - we’re here to help you get things back on track. Whether you can pay now or need a bit more time, there are options to support you.
If you missed a payment and can pay now
Get in touch as soon as possible by contacting us.
For more information and support, use the button below.
If you need longer to pay
You need to speak to a financial care specialist.
Visit our money worries page to see how ways to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like Business Debtline, British Business Bank and Payplan who offer free, confidential debt advice and Business support.
It’s important to know that your payment can take a few days to reach us. This means we might try to contact you to discuss any missed payments. We share account information with credit reference agencies. Missed payments will appear on your credit file. This is likely to reduce your credit score. To find out more about credit scores, visit our what is a credit score page.
If things feel tight, we’re here to help. We can talk you through your options and help you find a way forward that works for you. You can manage things in the app, speak to us directly, or explore independent support - whatever feels right for you.
Speak to us
If you're struggling to keep up with payments, our financial care specialists are here to help.
Click the button below. It explains how to get in touch, what to expect, how we’ll help, and what we need from you.
Not ready to speak to us yet?
We work with organizations like Business Debtline, British Business Bank and Payplan who offer free, confidential debt advice and Business support.
If business finances are a struggle
If your business is having financial difficulties, we have information about the support available and ways to get help.
Use the button below.
If things feel a bit stretched, you’re not alone - and there are simple ways to take back control. We’re here to help you build confidence with your money, whatever your situation.
Explore tools and resources
If you're looking for ways to manage rising costs and improve your business finances, we have tools and guidance to help you manage your finances.
For more information and support, use the button below.
If business finances are a struggle
If your business is experiencing financial difficulties, we can help you find the right support.
Use the button below.
Not ready to speak to us yet?
We work with organizations like Business Debtline, British Business Bank and Payplan who offer free, confidential debt advice and Business support.
If you think you may miss your next payment
Click on the option “I think I may miss a payment” and we can help you further.
Find help in the Financial Support Hub
In our Financial Support Hub you can:
- check the amount of money that you owe
- see how to make a payment
- set up or view your plan
In our app, go to Help centre and tap Financial support.
Need our help?
The easiest way to manage an overdue amount is in the Financial Support Hub in our mobile app.
Not got our app yet?
We understand that debt can be difficult to talk about. We’re here to support you and can help to get you back on track.
