If finances are a struggle

If money is a bit of a struggle for you at the moment, you’re not alone. The last couple of years have been difficult, and we’re now seeing rises in the cost of living.

We know talking about your finances isn’t easy, and we’re here to help.

Which statement best applies to you?

I’ve missed a payment

I would like help in managing my money

I'd like to talk to someone

Thanks, please choose one of the following options

Speak to a financial care specialist

Receive independent help & support

Can I resolve my query online?

Thanks, we're here to help

If you’ve missed a payment or have gone over your overdraft limit, there are a few ways we can help you. Take a look at our overdue payments page to understand how to make a payment or get help.

Pay an overdue amount

For other ways we can help, take a look at the topics below.

Thanks, we’re here to help

We know that managing your finances isn’t always easy. Take a look at our help with managing my money page to find all of our available support, including ways to cut your spending and helpful tools in our mobile app such as My Money Manager

Help with managing my money

For other ways we can help, take a look at the topics below.

Thanks, we're here to help

Before you speak to someone, did you know you can get tips to reduce your spending, complete our financial health check or get general support with your finances online? Take a look at our topics below to learn more.

If you’d still like to talk to someone, click the button below to find our contact numbers. You can also find out how to chat online to one of our financial care specialists.

Thanks, we're here to help

We have trained financial care specialists ready to listen and help. Or, you may find it easier to talk to someone independent. Click the button below to see if one of our trusted organisations can offer help or advice.

Independent help and support

Thanks, we're here to help

Did you know you can get tips to reduce your spending, complete our financial health check or get general support with your finances online? Take a look at our topics below to learn more.

If you’d still like to talk to someone, click the button below to find our contact numbers. You can also find out how to chat online to one of our financial care specialists.

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Worried about mortgage payments? We're here to help.

Our mortgage customers, Tony and Tracey, share their story and show why it’s better to get help sooner.

We've also signed up to the Mortgage Charter. Learn more about how we can support you.