You can find the independent service quality survey results, published at the request of the Competition and Markets Authority, below.
Due to coronavirus we’re putting in place some temporary overdraft support measures on certain accounts for new and existing customers between 6 April and 9 July 2020 to help at this time. Find out more
Independent service quality survey results
Personal current accounts – published February 2020
As part of a regulatory requirement, an independent survey was conducted to ask customers of the largest personal current account providers if they would recommend their provider to friends and family. You can find the latest published results here
Overall service quality
We asked customers how likely they would be to recommend their personal current account provider to friends and family.