You can find the independent service quality survey results, published at the request of the Competition and Markets Authority, below.
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Independent service quality survey results
Personal current accounts (GB)
Published August 2020
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 19 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Take a look at the latest published results
Personal current accounts (NI)
Published August 2020
As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 9 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Take a look at the latest published results
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