Now and then we update the version of Android or iOS operating system our mobile banking app runs on. Here you can see information on how this might affect you. Look at the information below to see what you can do to continue banking on your mobile as normal.
If you’re running an out of date operating system we’ll try to send you a message in the app about updating. You can use the information below to check your operating system version and update it.
|On your Android phone or tablet||On your iPhone or iPad|
|What operating system will the app work on?|
|When is this update active from?|
|How do I know what version of the operating system I'm using?|
|How can I update my operating system?|
|What if I can't update my operating system?|
We make these changes for your safety and security. Android and Apple release fewer security updates to older operating systems. This makes those systems potentially riskier to use. Like many other apps, to keep you safe we stop running on devices using outdated operating systems.
If you have a debit or credit Mastercard with us, you can change your contactless payment limit using our chat service in Mobile Banking. Follow our steps below to learn how.
- Log on to Mobile Banking.
- Tap ‘More’ in the bottom-right corner.
- Choose ‘Help and contact us’ and then tap ‘Need Help?’.
- A new chat will open, type ‘Change contactless limit’ and follow the on-screen prompts to change your contactless card payment limit. You can change it from £100 to any multiple of £5 up to £95.
You can report your card as lost, stolen or damaged in the app. To do this:
- Log on to Mobile Banking
- Click ‘More’ in the bottom-right corner
- Choose ‘Cards’ and pick the card you want to report
- Click ‘Report as lost, stolen or damaged’
There’s a time delay in our gambling block which means that gambling transactions will still be blocked for 48 hours after you request to remove it. Once the 48 hours is up, the block will come off automatically.
If you have a Santander Mastercard, you can block gambling transactions in the Mobile Banking app
- Log on to the app and click ‘More’ in the bottom-right corner
- Choose ‘Manage my cards’ from the menu
- Click ‘Freeze and manage card’ to block gambling transactions
This will block most gambling payments you make with your card.
How does Mobile Banking compare to Online Banking?
You have more options to take care of your cards and accounts in our mobile app. You can also sign up for My Money Manager, which looks at what you do in your Santander accounts and sends you helpful 'insights' to help you be smarter about your spend.
|Features||Mobile Banking||Online Banking|
|Make payments and transfers|
|View, cancel or set up standing orders|
|View or cancel Direct Debits|
|Pay your credit card|
|Paying in a cheque|
|Link external accounts with Open Banking|
|Report your card as lost, stolen or damaged|
|View your PIN|
|Mastercard card controls (freeze/unfreeze, gambling, international, contactless and online blocks)|
|My Money Manager spending and insights tool|
|Get more from your home with My Home Manager|
|Update your personal details|
|Raise and track the status of your card transaction disputes|
|Check out our financial support hub where you can manage an overdue amount, check out our financial health check tool and use our budget calculator|