App updates

Now and then we update the version of Android or iOS operating system our mobile banking app runs on. Here you can see information on how this might affect you. Look at the information below to see what you can do to continue banking on your mobile as normal. 

If you’re running an out of date operating system we’ll try to send you a message in the app about updating. You can use the information below to check your operating system version and update it.

We make these changes for your safety and security. Android and Apple release fewer security updates to older operating systems. This makes those systems potentially riskier to use. Like many other apps, to keep you safe we stop running on devices using outdated operating systems. 

These updates will only affect your Santander mobile banking app. For more information on the Business Banking app, please visit our Business Banking Mobile Banking page.

You can report your card as lost, stolen or damaged in the app. To do this: 

1. Log on to Mobile Banking
2. Click ‘More’ in the bottom-right corner 
3. Choose ‘Cards’ and pick the card you want to report
4. Click ‘Report as lost, stolen or damaged’

There’s a time delay in our gambling block which means that gambling transactions will still be blocked for 48 hours after you request to remove it. Once the 48 hours is up, the block will come off automatically. 

If you have a Santander Mastercard, you can block gambling transactions in the Mobile Banking app

1. Log on to the app and click ‘More’ in the bottom-right corner
2. Choose ‘Manage my cards’ from the menu
3. Click ‘Freeze and manage card’ to block gambling transactions

This will block most gambling payments you make with your card.