We’ve made it easier to pay your Santander credit card within the app. To do this:
- Log on to Mobile Banking
- Choose your credit card account
- Click ‘More options’ in the top right-hand corner
- Click ‘Pay credit card’
You can report your card as lost or stolen in the app. To do this:
- Log on to Mobile Banking
- Click ‘More’ in the bottom-right corner
- Choose ‘Cards’ and pick the card you want to report
- Click ‘Report card lost or stolen’
You can now view and carry out mortgage transactions in the app:
- See key information about your mortgage
- Make one-off payments from a Santander Account
- Set up, edit and cancel regular overpayments
- Change to a new deal with us
Our virtual assistant can help you with Mobile Banking 24 hours a day, 7 days a week. And when someone's available, we'll put you through to a real person.
We’re making some changes to the Santander mobile banking app which might affect you.
If you’re using the app on your iPhone or iPad
Following the December 2020 update, our mobile banking app will no longer work on devices running iOS 10 and older. We’ll send you a message in the app to let you know if you’re no longer able to use Mobile Banking.
If you’re using the app on your Android phone or tablet
Following the December 2020 update, our mobile banking app will no longer work on devices running Android 5 and older. We’ll send you a message in the app to let you know if you’re no longer able to use Mobile Banking.
What you can do
When we stop supporting Android 5 and iOS 10 and older, you won’t be able to log on to the app. However, there are a few things you can do to continue banking on your mobile:
- Update your device’s operating system to a newer version. Our mobile banking app will continue to work on Android 6 Marshmallow and iOS 11 and above.
- Use your device’s web browser to log on to Online Banking. Use the same credentials to log on to Online Banking as you would to log on to the app.
Why are we making these changes?
Because Google is stopping its support of this Android version and Apple only releases security updates to older operating systems if a very significant issue is identified, this potentially exposes these operating systems to security risks. We want to keep our customers’ data and money safe, which is why we’re going to stop the app running on these devices. You may have noticed some of the other apps you’re using doing the same.
How do I know what version of the Android operating system I’m using?
From your device’s ‘Settings’ menu, tap ‘About Phone’ and then scroll down and tap ‘Android Version’. The number you see is the version of the operating system that’s on your device. If you see version 5 and older, the information on this page will apply to you.
To see if you can update, go back to ‘About Phone’ and tap ‘Check for updates’. If you can update your device, an ‘Update’ button will appear.
How do I know what version of the iOS operating system I’m using?
From your device’s ‘Settings’ menu, tap ‘General’ then ‘About’. The number you see next to the ‘Version’ heading is your version number. If you see a number less than 11.0.0, the information on this page will apply to you.
To see if you’re able to update, go back to ‘General’ and tap ‘Software Update’.
What do I do if I can’t remember my log on details for Online Banking?
You will use the same security details to log on to Online Banking as you do for Mobile Banking. If you can’t remember what these are, you may be able to recover them online. Visit our Online Banking page and click ‘Forgotten details?’ Follow the instructions provided to find out what your Personal ID is, or to reset your other details.
Will I still be able to use my other Santander apps?
This change only affects the Santander mobile banking app. If you also use the Santander Business Banking app, you’ll be able to continue using these as normal.