Chat with us
Our virtual assistant can help you with Mobile Banking 24 hours a day, 7 days a week. And when someone's available, we'll put you through to a real person.
Manage usage of your Mastercard
Freeze and unfreeze your Mastercard to block usage completely if it's temporarily lost.
You can also block specific transaction types on your Mastercard without freezing it entirely.
Forgotten your PIN?
You can now securely view the PIN for your cards.
You can now view and carry out mortgage transactions in the app:
- See key information about your mortgage
- Make one-off payments from a Santander Account
- Set up, edit and cancel regular overpayments
- Change to a new deal with us
You can now set up a quick balance widget on your device, which will let you see your balance without having to log on to the app. Visit ‘Settings’ in the ‘More’ menu to get started.
We've made it even more secure for you to make payments in the app.
These are the main changes you'll notice:
- When you type in a sort code we’ll let you know which bank it belongs to.
- We’ll now ask you why you’re making a payment. This allows us to help you to stay safe from scams by providing tips on the type of payment you’re making.
Pending transactions are card payments you’ve authorised that are yet to fully process. You’ll now be able to see these pending transactions for your debit and credit cards in the mobile app. Occasionally there will be payments we can't show you until they've gone through fully.
When you buy online with some retailers, you can now verify your purchase using the mobile app instead of One Time Passcode. When you make your purchase, you’ll be directed to go to the app and use Face ID, Touch ID, Fingerprint or your Security Number if you’re not set up for biometrics.
We’re making some important changes to the Santander Mobile Banking app which might affect you.
If you’re using the app on your Android phone or tablet
When we make our next update in March 2019, the Santander Mobile Banking app will no longer work on devices running the Android 4.4 (KitKat) operating system. You’ll see a message in your app to let you know when you’ll no longer be able to use Santander Mobile Banking.
If you’re using the app on your iPhone or iPad
If you're using iOS 9.3.5 or older, you'll no longer be able to use the app from the end of April 2019. You’ll see a message in your app to let you know when you’ll no longer be able to use Santander Mobile Banking.
What you can do
When we stop supporting Android 4.4 and iOS 9.3.5 and older, you won’t be able to log on to the app. However, there are a few things you can do to continue banking on your mobile:
- Update your device’s operating system to a newer version. The Santander Mobile Banking app will continue to work on Android 5.0 and iOS 10 and above.
- Use your device’s web browser to log on at https://retail.santander.co.uk. Use the same credentials to log on to Online Banking as you would to log on to the app.
Why are we making these changes?
Google stopped supporting Android 4.4 some time ago, and Apple only releases security updates to older operating systems if a very significant issue is identified. This potentially exposes these operating systems to security risks. We want to keep our customers’ data and money safe, which is why we’re going to stop the app running on these devices. You may have noticed some of the other apps you’re using doing the same.
How do I know what version of the Android operating system I’m using?
From your device’s ‘Settings’ menu, tap ‘About Phone’ and then scroll down and tap ‘Android Version’. The number you see is the version of the operating system that’s on your device. If you see 4.4, the information on this page will apply to you.
To see if you can update, go back to ‘About Phone’ and tap ‘Check for updates’. If you can update your device, an ‘Update’ button will appear.
How do I know what version of the iOS operating system I’m using?
From your device’s ‘Settings’ menu, tap ‘General’ then ‘About’. The number you see next to the ‘Version’ heading is your version number. If you see a number less that 10.0.0, the information on this page will apply to you.
To see if you’re able to update, go back to ‘General’ and tap ‘Software Update’.
What do I do if I can’t remember my log on details for Online Banking?
You will use the same security details to log on to Online Banking as you do for Mobile Banking. If you can’t remember what these are, you may be able to recover them online. Visit https://retail.santander.co.uk and tap ‘Forgotten your details or unable to log on?’ Follow the instructions provided to find out what your Personal ID is, or to reset your other details.
Will I still be able to use my other Santander apps?
This change only affects the Santander Mobile Banking app. If you also use Santander UK Wallet or the Santander Business Banking app, you will be able to continue using these as normal.