View your Santander and other financial accounts in one place with Open Banking

Our new feature uses Open Banking to link your Santander and specific external financial accounts so you can view them all in Mobile Banking and manage your money more easily.

You can download our app on your smartphone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.

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Find out more

Mobile Banking home screen

Be smart about your spend with Mobile Banking’s My Money Manager.

My Money Manager looks at what you do in your Santander accounts and sends you tailored information to help you be smarter about your spend. To sign up for it, log on to Mobile Banking and tap the lightbulb icon in the top-right corner.

Mobile phone with My Money Manager screen

Now and then we update the version of Android or iOS operating system our mobile banking app runs on. Here you can see information on how this might affect you. Look at the information below to see what you can do to continue banking on your mobile as normal. 

If you’re running an out of date operating system we’ll try to send you a message in the app about updating. You can use the information below to check your operating system version and update it.

 On your Android phone or tabletOn your iPhone or iPad
What operating system will the app work on?
  • Android 8 (Oreo) or above
  • iOS 13 or higher
When is this update active from?
  • July 2022 onwards
  • July 2022 onwards
How do I know what version of the operating system I'm using?
  • In your device go to your 'Settings' menu
  • Tap 'About phone'
  • Scroll down and tap 'Android version'
  • The number you see is the version of operating system your device is running
  • If the number is less than 8 you will need to update it to use Mobile Banking
  • In your device go to your 'Settings' menu
  • Tap 'General' then 'About'
  • The number you see next to the 'Version' heading is the version of operating system your device is running
  • If the number is less than 13.0.0 you will need to update it to use Mobile Banking
How can I update my operating system?
  • From your 'Settings' menu tap 'About phone'
  • Then 'Check for updates'
  • If an update is available an 'Update' button will appear
  • You might also find this under 'System and updates' or 'Software updates'
  • From your 'Settings' menu tap 'General'
  • Then 'Software update'
What if I can't update my operating system?
  • If you don’t use an operating system of Android 8 (Oreo) or above you will not be able to log on to the app
  • If you’re using an older device and can’t update it you may need to use or buy a newer model
  • You can also use Online Banking with the same log in details. If you can’t remember your details visit our trouble logging on page for help
  • If you don’t use an operating system of iOS 13 or higher you will not be able to log on to the app
  • If you’re using an older device and can’t update it you may need to use or buy a newer model
  • You can also use Online Banking with the same log in details. If you can’t remember your details visit our trouble logging on page for help

We make these changes for your safety and security. Android and Apple release fewer security updates to older operating systems. This makes those systems potentially riskier to use. Like many other apps, to keep you safe we stop running on devices using outdated operating systems. 

These updates will only affect your Santander mobile banking app. For more information on the Business Banking app, please visit our Business Banking Mobile Banking page.

If you have a debit or credit Mastercard with us, you can change your contactless payment limit using our chat service in Mobile Banking. Follow our steps below to learn how. 

  • Log on to Mobile Banking.
  • Tap ‘More’ in the bottom-right corner.
  • Choose ‘Help and contact us’ and then tap ‘Need Help?’. 
  • A new chat will open, type ‘Change contactless limit’ and follow the on-screen prompts to change your contactless card payment limit. You can change it from £100 to any multiple of £5 up to £95. 

You can report your card as lost, stolen or damaged in the app. To do this: 

  1. Log on to Mobile Banking
  2. Click ‘More’ in the bottom-right corner 
  3. Choose ‘Cards’ and pick the card you want to report
  4. Click ‘Report as lost, stolen or damaged’

We’ve made it easier to pay your Santander credit card within the app. To do this:

  1. Log on to Mobile Banking
  2. Choose your credit card account
  3. Click ‘More options’ in the top right-hand corner 
  4. Click ‘Pay credit card’
Instructions to pay credit card in Mobile Banking app

How does Mobile Banking compare to Online Banking?

You have more options to take care of your cards and accounts in our mobile app. You can also sign up for My Money Manager, which looks at what you do in your Santander accounts and sends you helpful 'insights' to help you be smarter about your spend.

FeaturesMobile Banking Online Banking
Make payments and transfers
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View, cancel or set up standing orders
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View or cancel Direct Debits
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View statements
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Pay your credit card
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Link external accounts with Open Banking
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Red Cross
Report your card as lost, stolen or damaged
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Red Cross
View your PIN
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Red Cross
Mastercard card controls (freeze/unfreeze, gambling, international, contactless and online blocks)
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Red Cross
My Money Manager spending and insights tool
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Red Cross
Update your personal details
Red Cross
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