Our free text and email alerts let you stay up-to-date with what's happening in your accounts. You can receive alerts by text, email, or both, for your current account, savings account and credit cards. See the different types of alerts below.

You can manage your alert settings and set up new alerts by:

  • Using Online Banking (you can find alerts below the quick transfer tool on the left hand side, then follow the steps). If you're not yet using Online Banking you can sign up today
  • Visiting your local branch
  • Calling us on 0800 9 123 123

You can also see your alerts on Mobile Banking, find out more about Mobile Banking

You'll be automatically registered for some alerts (credit card and current account customers only), find out more about these below. You can also set up other types of alerts and you have the option to opt out of some alerts. You can do either of these in Online Banking, in our branches or by calling us on 0800 9 123 123.

Current accounts

Overdraft alerts to help you avoid charges, for example, when you’re in an unarranged overdraft, a payment has been refused or you need to pay money in to cover a payment.

Or if your current account doesn’t have an overdraft facility, we’ll notify you about your balance and payments, for example, when your balance falls below zero, a payment has been refused or you need to pay in money to cover a payment.

These alerts will be sent by text, or if we don’t have your mobile number, by e-mail or letter.

Credit cards

When nearing your credit limit to help you avoid fees, and we’ll send you other messages to notify you of certain activity on your account.

We'll alert you

So you can take the following action

If your balance falls below an amount you choose.

You can move money to cover a payment or discuss your overdraft or savings options with us. 

If your balance goes above an amount you choose.

You can talk to us about savings options. 

If a deposit, equal to or above an amount you set, is made.

You can talk to us about savings options.

If a debit, equal to or above an amount you set, is made.

You have the peace of mind of knowing that payments have gone through and you can tell us if you spot any fraudulent activity on your account. 

To show your weekly balance and recent transactions.

You can plan your spending and know how much money is in your account.

To show your closing balance from your last credit card statement.

Letting you know how close to your credit card limit you are so that you can make an additional payment to ensure you have enough credit for future spending.

We'll alert you

So you can take the following action 

If your account balance is close to your overdraft limit. If your available balance won’t be enough to cover a standing order, Direct Debit or future-dated payment that is due to go out shortly. If a payment hasn’t been paid because you didn’t have enough money in your account.
 

You can move some money into your account or discuss your overdraft options with us. 

If a payment that was authorised by you has been paid even though you had insufficient funds.

You can transfer money to bring your account back into credit, or into your Arranged Overdraft, by 4pm on the same day to avoid incurring fees.

If the amount available to spend on your credit card falls below 10% of your credit limit.

You can make a payment or discuss your credit limit options with us.

If your credit card bill is due to be paid.

You can plan in advance and make sure you pay your bill on time.

Where not required for regulatory purposes, we’ll give you the option to opt-out. Once registered, you can opt-out using Online Banking, by calling us or visiting your local branch.    

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