Our free account alerts help you stay up-to-date with what’s happening in your accounts.
If you have a current account and/or credit card, you were automatically registered to receive some account alerts to help you avoid charges, or to let you know about certain activity on your account.
We’ll send these alerts by text, push notification, and/or email, so it’s important you tell us if your mobile number or email address changes.
You can manage your alert settings and set up new alerts by:
- Using Online Banking (log on, click ‘Account services’, then ‘Account alerts’ on the left-hand side and follow the steps). If you're not yet using Online Banking you can sign up today
- Visiting your local branch
- You can also contact us
You can also see your alerts on Mobile Banking, find out more about Mobile Banking
To set up account alerts:
- log on to Online Banking
- click the 'Account services' tab
- click 'Account alerts' on the left-hand side
- choose your account from the drop-down menu
- pick the alerts you'd like to receive.
Setting up push notifications
If you already have push notifications enabled for Mobile Banking you don’t need to do anything else. If you haven’t set up push notifications or you’re not sure how to do it, simply:
- Log on to Mobile Banking
- Tap on 'Menu'
- Tap on 'settings'
- Choose 'Manage notifications'
- Turn on push notifications using the toggle switch.
Once you’ve set up push notifications, you should start to get them within 24 hours.
You can log on to Online Banking to set up, amend or cancel the alerts we send and change your notification preferences any time you like.
Managing your alerts
If you don’t have push notifications set up or don’t want them, we’ll send you alerts about your account through text messages. We can only guarantee delivery to customers who are in the UK with a UK registered number (+44).
If you turn off push notifications, then your phone or device will block any alerts that were due to be sent to you in the next 24 hours.
If you have a current account and/or credit card, you’ll be automatically registered for the alerts below.
You can choose to opt out of receiving some of these alerts at any time by logging on to Online Banking, by calling us or visiting your local branch.
Current accounts
- When we intend to refuse a future payment (such as a Direct Debit or standing order) due to a lack of funds
- When we refuse a payment due to lack of funds
- When you make a payment that may take your account into an arranged overdraft
- When you make a payment that may take your account into an unarranged overdraft.
Credit cards
- When the amount available to spend on your credit card falls below 10% of your credit limit.
You can choose to opt in to receive these alerts at any time by logging on to Online Banking, by calling us or visiting your local branch.
Current accounts
- When you make a payment that takes your account within £50 of your overdraft limit.
Credit cards
- When you make a large payment greater than an amount you’ve set
- When your credit card bill is due to be paid soon
- To show your closing balance from your last credit card statement.