Accessibility and disability


Everyone should be able to take part in society without barriers.​​

That’s why we aim to be an inclusive and accessible bank. We want to be there for the moments that matter.​​

We're working to improve how accessible our website and services are for everyone. This includes our products, managing your account or talking about what we do.​​

You matter to us, and we embrace the diversity that all people bring.

Accessing our website

We aim to make our website work for everyone. This includes making sure:

  • navigation works in a consistent way, to help you move around our websites
  • we use a standard web font to help make text easy to read
  • any images include a description, so that you can understand what it means
  • colour isn’t used as the only way to show information
  • we use strong colour contrasts to make sure text and elements are clear
  • links do what they say, so that they make sense when read out
  • you can use a screen reader when using our website
  • buttons and links are the right size for everyone to be able to use.

Testing our website

We also test our website with people who have disabilities. We do this through our partnership with the Digital Accessibility Centre (DAC). If you see anything that doesn’t work, please let us know.


Our use of JavaScript

JavaScript is supported by most internet browsers. We use it for online security and to help with movement. We recommend that you use our site with JavaScript enabled. You can't use Santander Investment Hub if you turn off JavaScript.


JavaScript guide


Other ways we can help

If you need help with managing your money, we have options that could help you.

To see what help is available (for yourself or someone else) visit supported banking

Power of Attorney lets you arrange for someone you trust to make decisions on your behalf and manage your finances on your behalf.

You may want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.

We want to increase the accessibility and usability of our services. You can see how we’re working towards this in our accessibility statement

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