If you have a Santander Home Insurance policy and you are suffering from financial difficulties due to the impact of the coronavirus crisis, you may be able to get help with your monthly payments.
If you have a Santander Home Insurance policy which is underwritten by Aviva, please contact them using their online form
If you have a Santander Options Home Insurance policy which is administered by BISL Limited, you can contact BISL on 0345 073 1002 if you wish to discuss your payments. Their opening hours are Monday-Saturday 8am-6pm. Call charges
When you take out a policy, you can choose to cover your buildings, your contents or both.
If you’re a tenant you may want to find out more about our contents only cover
Levels of cover
Choose between Everyday or Premier cover.
The table below provides a summary of some of the features of each cover level. Full details of our cover limits (pdf) are available.
Policy terms and conditions, other cover limits, restrictions and exclusions apply. Please read the important information for more details and our Terms of Business.
Tailor your policy to suit your needs with additional cover available for an extra cost.
A wider level of cover for your personal belongings, pedal cycles and money, for losses or damage in and away from the home, anywhere in the world.
Additional cover for accidents around the home such as wine spilt on a carpet or sofa if you have contents cover or, if you have buildings cover, putting your foot through a ceiling when carrying out DIY.
This could provide a lawyer and up to £50,000 in legal costs to pursue or defend disputes in court.
Up to £1,000 per claim to cover parts, labour and VAT. If there's an emergency in your home that's covered by the policy, an approved tradesperson could take care of the repairs.
Please read the important information and documents section below for more details.
The amount of cashback you can earn is capped at £5 per month in each of the 1%, 2% and 3% cashback categories. There’s no cap on cashback before 5 May 2020.
The 1|2|3 Current Account and Select Current Account have a £5 monthly fee to maintain the account and the 1|2|3 Lite Current Account has a £1 monthly fee to maintain the account. To earn cashback you must pay in at least £500 a month (excludes internal transfer) and have at least two active Direct Debits. 1|2|3 Lite Current Account customers must also log on to Online or Mobile Banking at least once in every three months.
Cashback is paid monthly. You may hold a maximum of two 1|2|3 Current Accounts or Select Current Accounts, one in your name and one in joint names. You must be 18 or over and a UK resident. For details of our fees and interest rates, visit our current accounts page or ask for the latest Key Facts Document in branch.
Santander Home Insurance is subject to terms and conditions, restrictions and exclusions. Examples include:
- Damage caused by wear and tear or poor maintenance.
- Damage caused by chewing, scratching, tearing or fouling by domestic pets.
- Gates and fences are excluded from storm damage claims.
- Additional excesses and individual limits apply to certain areas of cover which will be shown in your policy schedule.
The policy cancellation fee of £25 (plus Insurance Premium Tax where applicable) doesn’t apply to the cancellation of Legal Services Or Home Emergency Cover. Aviva reserves the right to refuse cover.
You’ll find further details in the documents below along with our Terms of Business. To view you may need to download Adobe Reader
If you would like to speak to us, you can call 0800 028 0650. Lines are open Monday to Friday 9am to 8pm and Saturday 9am to 4pm. Please note that during the Coronavirus pandemic, lines may close earlier.
Switch quickly and easily
Switch to us and we'll refund your cancellation fee.
We'll refund any fee you may have to pay to cancel your existing policy - simply complete our form and make sure you have started your new policy before cancelling the old one.