Investing in better banking for our customers and communities
We’re investing in our branches to give you more than just banking.
From Work Cafes to advice from our experienced colleagues, we want to continue providing greater convenience and better access to face-to-face banking support. That’s why we won’t make any further Santander UK or TSB branch closures before 2028. There may be situations we can't control that mean we have to close or relocate a branch. We'll only do so if there's no other option.
And for those times you don’t need to visit in person, our online help and support services are available to save you time.
Our investment in communities across the UK
7 Work Cafés across the UK
220+ branches refurbished over the last 6 years
£17.5 million invested in branch refurbishments this year
Building a stronger branch network
Our Work Cafés
More than a place to bank, our Work Cafes are vibrant community spaces where banking, co-working and the local community come together. Following the opening of our largest UK Work Cafe in Oxford, we're continuing to invest across the UK, creating more free workspaces, expert support and events.
In our branches, you can:
use our cash machines to take out cash, pay in cash or cheques, and check your balance
open an account (you´ll need to book a branch appointment to do this)
get help with Mobile banking and Online Banking
Many of our branches also have:
Automatic doors
Low-level counters
Talking cash machines
Hidden Disabilities Sunflower
We're proud members of the Hidden Disabilities Sunflower
If you come into our branches wearing the sunflower (on a badge or lanyard for example), we'll know you need a bit of extra help or time during your visit.
Help and support
You can also book an appointment to talk about Investments or Business Banking overdrafts. Or, if you can't get to a branch, you can visit one of our Santander Work Café’s for all of your banking needs and more. If you just need to complete cash or cheque transactions or to speak to a Santander Community Banker, visit our Banking Hub page to find out more.