Save yourself time, do it online

Did you know that you can apply for most of our products online, even if you don’t already bank with us? You can make most changes to your existing current account, get a home insurance quote, and even check your borrowing options. Apply for your account today.

Many of our services are also available online including paying bills, credit card balance transfers, and registering a Power of Attorney

If you haven’t already, you can register for Online Banking today.

Can’t find what you need online?

You can call our dedicated branch appointment line and speak to a branch colleague on 0333 207 2899

You can also book an appointment to talk about investments, life insurance, or Business Banking overdrafts. Click one of the links below for more information. 

Looking for something else? Just ask our digital assistant by clicking on ‘Chat with Us’ on the right-hand side of our webpages or visit our support page to ask us a question.

Find your nearest branch and cash machine

Use our locator tool to find your nearest services.

Once you've booked an appointment
You'll receive an email which includes anything you'll need to bring with you (such as personal ID). You can also save the appointment into your smart device calendar as a reminder. We'll contact you ahead of your appointment to introduce ourselves.

During the appointment
A member of our team will show you how you can use your mobile phone or device to get the most out of Mobile or Online Banking. They’ll also be able to answer any other questions about digital banking that you may have, including what digital banking options are available to you if you don't have a smart device.

Please bring your mobile or tablet device to an appointment so a member of our team can help you with your digital banking needs. 

Data protection
This is our privacy statement and explains how we use and keep your information safe

Cancelling your appointment
To reschedule or cancel your appointment, please find your confirmation email and follow the steps below.

  • Under the mobile phone icon, click on ‘Rebook’ or ‘Cancel’.
  • You’ll be taken to a new page where you’ll be asked to confirm your choice.
  • You can choose to cancel, which immediately cancels your appointment, or reschedule, which takes you back to the appointment booking system with your personal details.
  • Once your new appointment is confirmed, the old one will be deleted.

We’re here to help with your digital banking needs. See our mobile app demos for simple step-by-step tutorials on how Mobile Banking works.

When you pop into your local branch, you’ll be able to do the following.

  •  Talk to us in person.
  •  Use our cash machines to withdraw cash, deposit cash or cheques and check your bank balance.
  •  Open accounts.
  •  Get help and guidance on using our Mobile and Online Banking services.
  •  Speak to our business adviser teams.
  •  And much more.

You can find your nearest branch and check opening hours with our branch locator

You’ll also be able to find the following features in our branches. 

  • Automatic doors and at least one low-level counter.
  • Private rooms on request to discuss your requirements.
  • Cash machines inside most branches for increased security.
  • Hearing loops to support hearing aids.
  • A welcome for all assistance dogs.

If you’d prefer to speak Welsh when visiting one of our branches in Wales, our Welsh-speaking colleagues can assist you. Find out more by visiting our Welsh language page.

How to deposit cheques

For more information about cheques including how to post them to us, please see our dedicated cheques page

Our easy-to-use cash machines allow you to:

  • withdraw cash
  • unblock or change your PIN
  • check and print balances and mini statements
  • transfer money between your Santander accounts
  • pay bills and people if you’ve set them up as payees previously
  • choose to get an email receipt.

With most of our cash machines you can also deposit cash (up to 50 notes at a time) and deposit cheques (up to 30 at a time). A small number of our cash machines don’t have the deposit feature.

You can use most of our cash machines at any time but 9 of our branches only have internal cash machines and not external ones. These branches are: Canterbury, Canary Wharf, Chelsea, Isle of Man, Oxford City, St Neots, Surbiton, Tenterden and Wells. 

For more information, please visit our banking at the cash machine page

Please visit our managing your account at the Post Office page to find out what banking you’re able to do when visiting a Post Office. 

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