Third party access

What is Third Party Access?

‘Third Party Access’ means letting someone you trust   – a ‘third party’ – use your current or savings account. It might be useful if you need someone to help you with your day-to-day banking for a short time. For example if you are going into hospital.

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How does it work

  • Your third party will need to be over the age of 18 and a UK resident
  • We’ll add your chosen person to your banking or savings accounts
  • They will receive their own card & PIN
  • They can access your account using Online and Mobile Banking, by phone and in branch. They'll have most of the same information and services you have
  • They can manage payments such as Direct Debits and standing orders
  • You can only add a third party to an account held in your name 
     

Please note that you are responsible for anything that your third party does with your account

For more information we also have a handy factsheet (PDF - 44 KB)

Letting us know

Is Third Party Access right for you

Third party access can be used for the following situations:

  • Are physically ill, injured or disabled
  • Need a little help with looking after your day to day banking, for a shorter period of time, but you don’t want someone to make financial decisions for you
  • You will be abroad, and won't have access to your account (for example, travelling) 
     

To find other ways that we can help you, visit our supported banking page


Supported banking

Tell us once how we can help

It can be helpful to tell us when you’re experiencing a situation that’s affecting the way you manage your finances. Tell us once how we can help, so you don’t need to repeat yourself every time you speak to us.

Chat with us online

Let us know by logging on to Mobile or Online Banking. Start a chat and type in ’tell us once’ and we’ll record with your consent.

Please visit our chat with us online page to learn more about our secure chat and how to access it.

Tell us in a branch

You can speak to us in person by visiting a branch

Over the phone

You can let us know over the phone by calling 0330 912 3123 or 0800 313 4321 (freephone)

For more detailed information, visit our Tell us once page, or take a look at our dedicated accessibility page

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