Independent help and support

Looking after your money, looking after you

We have a trained financial support team ready to listen and help where we can, but you might prefer to talk to someone independent.

Check out the list of organisations and charities who can provide free money advice and support with your wellbeing.

Four in five people with cancer experience a financial impact

We’ve partnered with Macmillan to better support customers affected by cancer.

Watch Sal talk about how living with cancer has impacted her finances. Our Customer Care Assist Team explain how we can help our customers affected by cancer.

Government support

You can access information on cost of living support or view benefits you may be entitled to. Select your region below for more information.

Help with your money

Supporting your wellbeing

Helping you through hard times


Need to talk?

We understand that debt can be difficult to talk about.
If you’ve missed a payment or you think you might miss one on any of your accounts with us, we can help. Simply speaking to us won’t affect your credit file.

We’re here to support you and can help to get you back on track.

Get in touch


Looking for something else?

Financial health check

Our free tool gives you personalised tips to improve your financial health

Budget planning

Help manage your money by understanding your incomings and outgoings

Cost of living support

Visit our cost of living page if you’re concerned about rising costs or paying your mortgage

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