The idea of looking at your budget may feel daunting and it may even be something you’ve never done before. But it’s your first step towards getting back on track.
Take a look at the budget planner provided by the Money Advice Service – a free tool which may help you with putting you back in control of your household spending.
If you’ve come to the end of your payment holiday, take a look at ‘If your payment holiday is ending’.
If you’d like to get some help before you talk to us, here are some helpful, free debt advice organisations you can speak to:
If you’re having problems with your payments it’s vital that you talk to us as soon as possible.
Make sure you’ve filled in the budget planner first.
If you’ve lost your job or are recently retired, please go to the Department of Work and Pensions website to check if you’re eligible for support for mortgage interest.
If you’re using your overdraft and you’re struggling to repay it, it’s really important that you talk to us about it.
If you’re unsure what your overdraft might cost please visit our cost calculator
If you’re looking for guidance but don’t know where to start. You could also take a look at the Money Navigator tool provided by the Money Advice Service.
If you’re having difficulties please phone us as soon as possible, it will help to avoid late payment charges.
- your budget planner results. If you haven’t filled in a budget planner yet, you can find one at the Money Advice Service
- your account details.
We may also need to ask you some security questions.
If you’ve been given a reference number have it nearby. If you share it with us we may be able to give you some breathing space until they’ve helped.
- to allow you reasonable time to work out a payment plan
- to take your individual situation into account when looking at your options
- to have provided our staff with the training they need to help you
- not to charge additional fees while you’re creating a repayment plan and making the agreed payments.
If you’ve taken a payment holiday on your mortgage and it's coming to an end, we'll contact you as we need to know how we can help you next. This depends on your current circumstances, particularly if you were in arrears on your mortgage. Please let us know about your situation even if you’re able to restart your monthly payments. You'll need the unique reference number found on the communication we send to you.
Being ‘in arrears’ means you’ve missed any mortgage payment or had a payment arrangement in place when you started your payment holiday.
Once you’ve received your unique reference from us, take a look at the situations below to find out what your next steps are.
I wasn't in arrears when I started my mortgage payment holiday
and I want to restart my payments
I wasn't in arrears when I started my mortgage payment holiday
but I can't restart my payments yet
I was in arrears when I started my mortgage payment holiday
We may ask you (when you click on the options above) to fill in a budget planner. If you’d like to revisit it at any point, follow this link to MyFinances When you’ve completed your budget planner, please call us on 0800 085 1226 for Santander mortgages or 0800 085 1590 for Alliance & Leicester mortgages.
If you’d rather speak to us, or need help from us, please call us on 0800 783 9738.
We may ask you (when you click on the options above) to fill in a budget planner. If you’d like to revisit it at any point, follow this link to MyFinances. When you’ve completed your budget planner, please call us on 0800 389 6655.
If you are a Business Banking credit card customer and would like to discuss the options available to you, please call us on 0800 218 2345.
If you’d rather speak to us, or need help from us, please call us on 0800 9 123 123.
If you’ve taken a payment holiday on your personal loan, we'll contact you as we need to know how we can help you. We’d like to know about your situation even if you’re able to restart your monthly payments. You can do this by clicking on the “I’m coming to the end of my personal loan payment holiday” box below. You’ll need to do it for each loan you’ve taken a payment holiday on.
Based on your individual circumstances, we may give you the option to extend your payment holiday for up to another 3 months. Please think carefully before choosing to extend your payment holiday. Interest will continue to be charged monthly at your contracted APR for the period of your requested payment holiday and will be added to your account. Your contracted APR can be found in your loan agreement. The below table shows how a payment holiday of 6 months might change the cost of a loan based on a range of APRs and the impact this may have on the loan term. A payment holiday of 6 months is when a 3 month payment holiday was taken initially, then extended by another 3 months.
|Example 1||Example 2||Example 3|
|Current loan amount|
|Minimum payments left||36||36||48|
|Estimated additional interest for a 6 month payment holiday||£74||£174||£611|
|Estimated additional total interest to be paid over the remaining period of the loan||£81||£216||£1,572|
|Extra monthly payments needed (to cover payment holiday and total interest charged)||7||8||11|
- These are illustrative examples only, based on a sample of APRs.
- Examples show a 6 month term extension to cover the payment holiday, plus up to 5 additional payments to repay the interest.
- They assume that monthly payments continue as normal after a repayment holiday.
Let’s get started
I’m coming to the end of my personal loan payment holiday
We may ask you (when you click on the options above) to fill in a budget planner. If you’d like to revisit it at any point, follow this link to MyFinances When you’ve completed your budget planner, please call us on 0800 678 3322.
If you’d rather speak to us, or need help from us, please call us on 0800 876 6386.
If you asked for temporary overdraft support and it’s coming to an end, we’ll contact you with details of how we can help you further.
If you’d like to see other ways we may be able to help you please take a look at the ‘Having problems making payments or with charges?’ section above.
We’ve got loads of helpful information for you in our ‘Help with managing my money’ section.
- Plan your budget.
- Take some time to list how much you owe and who you owe it to.
- Get in touch with the people you owe money to – hiding from money worries makes them worse, never better.
- If you do have enough money to make your payments but sometimes find they're not being paid on the most suitable date or in the best way, it’s often simple to change payment dates to when you’ve just had money in.
- Check price comparison sites to see if you could save money on regular payments such as energy, broadband and insurance bills.
- In case you're entitled to benefits you're not claiming, take a look at the Department of Work and Pensions website
- If you think gambling is having an impact on you, we're here to help. Visit our gambling help page to learn more