We’re here to help

If you’re having problems with making repayments and feel you’re falling behind we’ll do our best to help you get back on track. Get in touch with us and our trained financial care specialists will discuss your options with you. 

Ways to get in touch

Chat with us online

The quickest and easiest way to get in touch is by clicking on ‘Chat with us’ when you’re in our Mobile Banking app, or when you’re logged on to Online Banking.

Once you’ve selected to chat, type ‘financial support’ and answer a couple of questions to get started. Depending on your answers we’ll then connect you to one of our financial care specialists.

Log on now  Get the app

Call us

What to expect…

We understand talking about your finances isn’t easy. Our financial care specialists will work with you to put together a plan. Then continue to help you get your finances back on track. The support we offer is ongoing, and will be specific to you and your circumstances.

The more you can share about your situation, the more we can do to help. 

  • It would be great if you could have your income details and a breakdown of your average monthly spending. We may need to know about other debts, and other financial commitments. We’ll need this to help make sure any agreement is affordable to you.
  • Visit our if finances are a struggle page to see if you can resolve your query online.
  • We completely understand if you’d like to seek independent debt advice before contacting us. To help you with this we’ve got a dedicated page to learn about the independent support available. 

Take a look at the numbers below to call depending on what account you have with us


If you’re struggling with your mortgage repayments then take a look at the MoneyHelper website for the government help that would be available to you


Call us on 0800 085 1226 

View our opening hours.

Current accounts

If you are struggling to pay your overdraft, please visit our ‘If finances are a struggle' webpage for further help and support.


Call us on 0800 587 1122 

View our opening hours.

Credit cards 

There’s also some ways to help you pay off any credit card debt on the PayPlan website, so take a look

Call us on 0800 389 6655 

View our opening hours.

Personal loans 

You may want to consider consolidating your debt, especially if you have multiple loans. Learn more

Call us on 0800 678 3322 

View our opening hours.

Interest-only mortgages  

More information for interest only mortgage customers can be found on our 'if you have an interest only mortgage' webpage


Call us on 0800 731 6650 

View our opening hours.

Business Banking 

Take a look at our tools and resources to help you with any challenges you may be facing right now in your business. Or take a look at information about repaying your Bounce Back Loan


View our opening hours and number to call.

Not what you’re looking for?

Pay an overdue amount

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Independent help & support

Speak to one of our partners to see if they can provide extra support

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