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  4. Changing your details

Changing your details

With Online Banking

The easiest way to change your address and contact details (including your telephone number and email address) is to log on to Online Banking

If you have a joint account, you can only change your own address and contact details in Online Banking. If both addresses/contact details need to be changed, both account holders should log on to their own Online Banking to change their own details.

Log on and update your details instantly from within the 'My Details & Settings' tab:

  • choose 'Change personal details' from the left hand menu, then choose which details you would like to change
  • enter your new details and follow the on-screen instructions.

Please note: You'll need to enter a One Time Passcode (OTP) to make this change, so make sure you have your mobile phone to hand.

By telephone (for current account and savings customers)

Call our Telephone Banking line on 0800 9 123 123. Lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

In a branch

You can simply change your address or contact details by visiting your local branch with your debit or credit card, or with your passbook and a signature-bearing identification. See the full list of accepted identification.

If you would like to, you can also fill out a change of details form at home and bring it into any branch. You can access the form by:

When you've filled in the form, take it to your local branch together with your credit or debit card, or passbook and a signature-bearing identification.

If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we'll be happy to help.

Important information for customers with alerts: If you have account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you'll need to amend your alerts using the 'Account Services' tab in Online Banking as they're not automatically updated when you change your details.

Our lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.    

You can add an additional card for family members who live at the same address and are aged 18 and over. What's more you can have up to 3 additional cardholders, for no extra fee. Call 0800 9 123 123.

Our lines are open 7am to 9pm Monday to Saturday and 8am to 9pm Sundays.

Here are the 4 steps to take before moving abroad:

1. Review your accounts

Moving abroad may have an impact on the accounts you have with Santander, in particular the benefits provided as part of the account and methods of repayments.

You may want to book an appointment in a branch for more information and for details of the options available to you.

If you haven't already, please visit Her Majesty's Revenue and Customs (HMRC) website for more information on any change to your tax status whilst you're away, or you can call them on +44 135 535 9022.

The table below lists by product any impact that could affect you by moving abroad.

Credit cards
  • If you have any of our credit cards, you may not be eligible for associated benefits on your account if you move abroad. We recommend talking to us to review your credit card account options.
  • We can't accept Direct Debits from an overseas bank account. Direct Debit payments will need to continue to be made via a UK bank account.
  • If you lock your PIN on your card whilst overseas, you will need to request a new card and PIN. The facility to unlock your PIN at an ATM isn’t available outside the UK.

1|2|3 Credit Card
  • Cashback will only be earned on purchases in the UK to retailers within eligible Merchant Category Codes.
  • Check the 'Where can I get cashback?' page for the list.

Current accounts

1|2|3 Current Account
  • Cashback will only be earned on Direct Debits in the UK to institutions on our Eligible Originators Classifications Listing©.
  • Check the 'Where can I get cashback?' page for the list.

Debit cards
  • If you lock your PIN on your card whilst overseas, you will need to request a new card and PIN. The facility to unlock your PIN at an ATM isn’t available outside the UK.

Premier and Premier Direct Current Accounts with European Travel Insurance 
  • If you hold any of these products, you will not be eligible for the European travel insurance benefit on your account. We recommend talking to us to review your account options.
  • For joint accounts, if one of you moves abroad that person will no longer be eligible for the travel insurance benefit. The other account holder will continue to be eligible.

Savings accounts, Fixed Rate Bonds, ISAs and investments

Fixed Rate Bonds
  • We'll continue to write to you at least 14 days before your bond matures with details of the options available to you. If you don't contact us before your bond matures, your money will be transferred into an instant access account at maturity.

Cash ISAs, investments
ISAs and investments
  • You can't open or add to an existing ISA or investment when you cease to be a resident in the UK for tax purposes. The exception to this is for Crown employees working overseas or the spouse or civil partner of a Crown employee working overseas. They can open or add to an existing ISA but not an investment.
  • You can keep your ISA or investment and continue to put money in it when you become a resident in the UK for tax purposes again, subject to the normal annual ISA limits.
  • For more information please visit HMRC's website.

Personal Loans

Personal Loans
  • We can't accept Direct Debits from overseas bank accounts. Direct Debit payments will need to continue to be made from a UK bank account.

Insurance

Insurance
  • It's important that you refer to your insurance policy document which contains details of who you should contact to notify of your change in circumstances.

Mortgages


 

Mortgages
  • We can't accept Direct Debits from overseas bank accounts. Direct Debit payments will need to continue to be made from a UK bank account.
  • Please let us know if you decide to rent out your UK home.

2. Sign up for Online Banking and Telephone Banking

Before you leave, sign up for Online and Telephone Banking as both will help you manage your account remotely when you are no longer able to visit a branch.

Go to the Online Banking page for more information on Online Banking and how to register. Online and Telephone Banking services are not available for all products.

3. Register for account alerts

Our free text and email alerts let you stay up-to-date with what's happening in your accounts. You can receive alerts by text, email, or both, for your current account, savings account and credit cards.

You can manage your alert settings in Online Banking (you can find alerts below the quick transfer tool on the left hand side, then follow the steps).

4. Update your contact details

It is important that you make sure your contact details, especially your mobile telephone number, are up-to-date, so that we can contact you while you're abroad should we suspect fraudulent activity on your account.

You'll find information on updating your details above.    

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