With Online Banking
The easiest way to change your address and contact details (including your telephone number and email address) is to log on to Online Banking
If you have a joint account, you can only change your own address and contact details in Online Banking. If both addresses/contact details need to be changed, both account holders should log on to their own Online Banking to change their own details.
Log on and update your details instantly from within the 'My Details & Settings' tab:
- choose 'Change personal details' from the left hand menu, then choose which details you would like to change
- enter your new details and follow the on-screen instructions.
Please note: You'll need to enter your security details and One Time Passcode (OTP) to make this change, so make sure you have your mobile phone to hand.
By telephone (for current account and savings customers)
Call our Telephone Banking line on 0800 9 123 123.
In a branch
You can simply change your address or contact details by visiting your local branch with your debit or credit card, or with your passbook and a signature-bearing identification. See the full list of accepted identification
If you would like to, you can also fill out a change of details form at home and bring it into any branch. You can access the form by:
- printing the change of details form (pdf, 46 KB)
- requesting a copy of the form by calling us on 0800 9 123 123
- collecting a form from your local branch
When you've filled in the form, take it to your local branch together with your credit or debit card, or passbook and a signature-bearing identification.
If you would like to discuss our identification requirements please call us on 0800 9 123 123 and we'll be happy to help.
Important information for customers with alerts: If you have account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you'll need to amend your alerts using the 'Account Services' tab in Online Banking as they're not automatically updated when you change your details.
You can add an additional card for family members who live at the same address and are aged 18 and over. What's more you can have up to 3 additional cardholders, for no extra fee. Call 0800 9 123 123.
For information on how to change your details when moving abroad, please see our support page on moving abroad
Here are the 4 steps to take before moving abroad:
1. Review your accounts
Moving abroad may have an impact on the accounts you have with Santander, in particular the benefits provided as part of the account and methods of repayments.
You may want to book an appointment in a branch for more information and for details of the options available to you.
If you haven't already, please visit Her Majesty's Revenue and Customs (HMRC) website for more information on any change to your tax status whilst you're away, or you can call them on +44 135 535 9022.
The table below lists by product any impact that could affect you by moving abroad.
2. Sign up for Online Banking and Telephone Banking
Before you leave, sign up for Online and Telephone Banking as both will help you manage your account remotely when you are no longer able to visit a branch.
Go to the Online Banking page for more information on Online Banking and how to register. Online and Telephone Banking services are not available for all products.
3. Register for account alerts
Our free text and email alerts let you stay up-to-date with what's happening in your accounts. You can receive alerts by text, email, or both, for your current account, savings account and credit cards.
You can manage your alert settings in Online Banking (you can find alerts below the quick transfer tool on the left hand side, then follow the steps).
4. Update your contact details
It is important that you make sure your contact details, especially your mobile telephone number, are up-to-date, so that we can contact you while you're abroad should we suspect fraudulent activity on your account.