With Online Banking
The easiest way to change your address and contact details (including your telephone number and email address) is to log on to Online Banking
If you have a joint account, you can only change your own address and contact details in Online Banking. If both addresses or contact details need to be changed, both account holders should log on to their own Online Banking to change their own details. If you want to add or remove an account holder, please take a look at our joint accounts page for more information.
To update your details, log on to your account and click the 'My details & settings' tab, then:
- choose ‘Change personal details’ in the left-hand menu
- pick the details you want to change
- add your new details and click ‘Continue’
- we’ll send a One Time Passcode (OTP) to your registered mobile number
- enter your Security Number and OTP
- click ‘Confirm’ to change your details.
If you don’t have access to the mobile number that’s currently registered for OTP, we can update it for you. Find out more about One Time Passcodes
In a branch
You can also change your contact details by visiting one of our branches with your debit or credit card, or with your passbook and proof of ID with a signature such as a UK/EEA passport or full UK driving licence. See the full list of accepted identification
If you would like to, you can also print and fill out a change of details form (42 KB) at home and bring it into any branch.
You can also visit our contact us page for more information on how to change your personal details.
Important information for customers with alerts: If you have account alerts set up on your account and you want these to be sent to your updated telephone number and/or email address, then you'll need to amend your alerts using the 'Account Services' tab in Online Banking as they're not automatically updated when you change your details.
You can easily update your mobile, home or work number with Online Banking.
- Log on to Online Banking
- Go to the ‘My details & settings’ tab.
- Click ‘Change personal details’ in the left-hand menu.
- Choose ‘Change contact details’.
- Add your mobile number without the first zero and with no spaces (for example, 7712123918), then click ‘Continue’.
- We’ll send a One Time Passcode (OTP) to your registered mobile number.
- Enter your Security Number and OTP.
- Click ‘Confirm’ to change your number.
You can also visit our contact us page for more options on how to change your personal details.
If you don’t have access to the mobile number that’s currently registered for OTP, we can update it for you. Simply log on to Online Banking or Mobile Banking and follow the steps below.
For Mobile Banking:
- click 'More’ in the bottom-right corner
- choose 'Help and contact us’
- choose 'Chat with us’
- ask to change your mobile number
- follow the on-screen instructions.
For Online Banking:
- click the red ‘Chat with us’ box on the right-hand side of the screen
- ask to change your mobile number
- follow the on-screen instructions.
If you'd like more information on how to change your OTP, please contact us
Sign up for Online Banking
Not signed up for Online Banking? Read our Online Banking page to learn how
Changing your account alerts
Some of our alerts are there to help you manage your money and reduce or avoid charges. The mobile number registered for your account alerts is not automatically updated once you change your details. Instead, you’ll need to update the mobile number for account alerts separately.
To do this, simply:
- log on to Online Banking
- click ‘Account services’
- choose ‘Account alerts’ in the left-hand menu and update your number.
In our branches
You can also change your contact details by visiting one of our branches with your debit or credit card, or with your passbook and proof of ID with a signature such as a UK/EEA passport or full UK driving licence.
If you already live in the UK and are moving to another UK address, you can change your address online.
- Log on to Online Banking
- Go to the ‘My details & settings’ tab.
- Click ‘Change personal details’ in the left-hand menu.
- Choose ‘Change address’.
- Add your new address and click ‘Continue’.
- We’ll send an OTP to your registered mobile number.
- Enter your Security Number and OTP.
- Click ‘Confirm’ to change your address.
Please bear in mind that you cannot change your address online for certain products such as your mortgage and insurance.
You can also view your address in Mobile Banking with our digital assistant Sandi, available 24/7.
- Log on to Mobile Banking
- Click 'More’ then 'Help and contact us’.
- Choose ‘Chat with us’ and ask to view your address.
If you’d like more information on how to change your personal details, please visit our contact us page.
Sign up for Online Banking
Not signed up for Online Banking? Read our Online Banking page to learn how
Joint accounts
This change will only update your own address details. All other account holders may need to update their address separately. Until they notify us, all their correspondence including cards and statements, will be sent to their previous address.
In branch
You can also change your address by visiting your local branch with your debit or credit card, or with your passbook and proof of ID with a signature such as a UK/EEA passport or full UK driving licence.
You can update your email address within Online Banking.
- Log on to Online Banking
- Go to the ‘My details & settings’ tab.
- Click ‘Change personal details’ in the left-hand menu.
- Choose ‘Change contact details’.
- Add your new email address and click ‘Continue’.
- We’ll send an OTP to your registered mobile number.
- Enter your Security Number and OTP.
- Click ‘Confirm’ to change your address.
Not signed up for Online Banking? Read our Online Banking page to learn how
You can also view your email address in Mobile Banking with our digital assistant Sandi, available 24/7.
- Log on to Mobile Banking
- Click 'More’ then 'Help and contact us’.
- Choose ‘Chat with us’ and ask to view your address.
If you’d like more information on how to change your personal details, please visit our contact us page.
Changing your account alerts
You’ll need to update the email address for account alerts separately. To do this, simply:
- Log on to Online Banking
- Click ‘Account Services’
- Choose ‘Account alerts’ in the left-hand menu and update your email address.
In our branches
You can also change your contact details by visiting your local branch. You’ll need to bring your account’s debit or credit card, or your passbook and proof of ID with a signature such as a passport or driving licence.
If you've changed your name, you'll need to fill in a change of details form (42 KB) and take it into a branch along with some personal ID.
Take a look at the list of personal ID documents we can accept depending on your circumstances. To view this list, you may need to download Adobe Reader
No printer? No problem, you can get a copy from your local branch
You can also visit our contact us page for more options on how to change your personal details.
You can add additional cards for family members who live at the same address and are aged 18 or over. What’s more, you can add up to 3 additional cardholders for no extra fee. Visit our contact us page to find out how you can add additional cardholders.
Your relationship with the bank could change once you move abroad, so there may be important information you need to know before you move. Please read our moving abroad page to find out more.
If you’re moving to or from an overseas address you’ll need:
- a change of details form (42 KB)
- a valid form of ID
- proof of your change of address.
The only way to change your address is to print off and fill in the change of details form. You’ll then need to send it along with a copy of your ID and your proof of the change of address to:
Change of address abroad
Santander
PO box 297
Bradford
BD1 1BR
Alternatively, you can also visit our contact us page for more options on how to change your personal details.