Changing your details

You can easily update your mobile, home or work number with Online Banking. 

• Log on to Online Banking
• Go to the ‘My details & settings’ tab.
• Click ‘Change personal details’ in the left-hand menu.
• Choose ‘Change contact details’.
• Add your mobile number without the first zero and with no spaces (for example, 7712123918), then click ‘Continue’.
• We’ll send a One Time Passcode (OTP) to your registered mobile number.
• Enter your Security Number and OTP.
• Click ‘Confirm’ to change your number. 

You can also visit our contact us page for more options on how to change your personal details. 

If you don’t have access to the mobile number that’s currently registered for OTP, we can update it for you. Simply log on to Online Banking or Mobile Banking and follow the steps below. 

For Mobile Banking: 

• click 'More’ in the bottom-right corner 
• choose 'Help and contact us’
• choose 'Chat with us’
• ask to change your mobile number
• follow the on-screen instructions. 

For Online Banking: 

• click the red ‘Chat with us’ box on the right-hand side of the screen 
• ask to change your mobile number
• follow the on-screen instructions. 

If you'd like more information on how to change your OTP, please contact us

Sign up for Online Banking 
Not signed up for Online Banking? Read our Online Banking page to learn how

Changing your account alerts
Some of our alerts are there to help you manage your money and reduce or avoid charges. The mobile number registered for your account alerts is not automatically updated once you change your details. Instead, you’ll need to update the mobile number for account alerts separately. 

To do this, simply: 

• log on to Online Banking
• click ‘Account services’
• choose ‘Account alerts’ in the left-hand menu and update your number.

In our branches 
You can also change your contact details by visiting one of our branches with your debit or credit card. You’ll also need proof of your ID with a signature such as a valid passport or full UK driving licence.

If you already live in the UK and are moving to another UK address, you can change your address online.

• Log on to Online Banking 
• Go to the ‘My details & settings’ tab. 
• Click ‘Change personal details’ in the left-hand menu.
• Choose ‘Change address’.
• Add your new address and click ‘Continue’.
• We’ll send an OTP to your registered mobile number.
• Enter your Security Number and OTP.
• Click ‘Confirm’ to change your address. 

Please bear in mind that you cannot change your address online for certain products such as your mortgage and insurance.

You can also view your address in Mobile Banking with our digital assistant Sandi, available 24/7.

• Log on to Mobile Banking
• Click 'More’ then 'Help and contact us’. 
• Choose ‘Chat with us’ and ask to view your address. 

If you’d like more information on how to change your personal details, please visit our contact us page.

Sign up for Online Banking
Not signed up for Online Banking? Read our Online Banking page to learn how

Joint accounts 
This change will only update your own address details. All other account holders may need to update their address separately. Until they notify us, all their correspondence including cards and statements, will be sent to their previous address. 

In branch  
You can also change your address by visiting your local branch with your debit or credit card. You’ll also need proof of your ID with a signature such as a valid passport or full UK driving licence.

You can update your email address within Online Banking.

• Log on to Online Banking
• Go to the ‘My details & settings’ tab.
• Click ‘Change personal details’ in the left-hand menu.
• Choose ‘Change contact details’.
• Add your new email address and click ‘Continue’.
• We’ll send an OTP to your registered mobile number.
• Enter your Security Number and OTP.
• Click ‘Confirm’ to change your address. 

Not signed up for Online Banking? Read our Online Banking page to learn how

You can also view your email address in Mobile Banking with our digital assistant Sandi, available 24/7.

• Log on to Mobile Banking
• Click 'More’ then 'Help and contact us’. 
• Choose ‘Chat with us’ and ask to view your address. 

If you’d like more information on how to change your personal details, please visit our contact us page.

Changing your account alerts 
You’ll need to update the email address for account alerts separately. To do this, simply: 

• Log on to Online Banking
• Click ‘Account Services’
• Choose ‘Account alerts’ in the left-hand menu and update your email address. 

In our branches 
You can also change your contact details by visiting your local branch. You’ll need to bring your account’s debit or credit card and proof of ID with a signature such as a passport or driving licence.

If you've changed your name, you'll need to fill in a change of details form (42 KB) and take it into a branch along with some personal ID. If you’re looking to change your name after getting married, you’ll also need to take your marriage certificate.

Take a look at the list of personal ID documents we can accept (50 KB) depending on your circumstances. To view this list, you may need to download Adobe Reader

No printer? No problem, you can get a copy from your local branch 
 
You can also visit our contact us page for more options on how to change your personal details.