How to navigate around the Investment Hub
How to choose an investment
How to set up a Direct Debit
How to manage your investments
Already joined the Investment Hub, but got a question?
When you register for the Investment Hub we'll automatically set you up with Online Banking and send your log on details in the post within 5 working days. Just log on when you receive your details and you can see your Investment Hub in Online Banking.
You can use the Investment Hub while you're waiting for your Online Banking details to arrive, as we’ll email you temporary access details after you registered.
You can still get to the Investment Hub through Online Banking. Just click the words ‘Investment Hub’ to open it in a new window.
If your Investment Hub account is not yet on your Online Banking, you can reset your password on the log on page by using the username that would have been sent to you by email when you opened your account and selecting ‘Forgotten your password?’, this will reset your password and will ask you to create a new password.
Please give us a call on 0800 328 1328, option 2 and we’ll unlock it for you.
When you apply for the Investment Hub, we verify electronically that the information you provided on your application is correct. This is normally done within 48 hours but can at times take longer. If we can’t check any information electronically we’ll send you a letter asking that you confirm your details and provide any ID and/or proof of address we need. When we’ve checked your info, we’ll open your account and the message will disappear.
Keeping your personal details up to date is important. You can let us know if you’ve moved, have a new phone number or want to add or change your email address, by simply logging into your Online Banking, and clicking ‘My details & settings’.
To invest more money in the funds you already hold, log into your Investment Hub and click on the ‘My Options’ button beside the account you wish to add money to and select ‘buy existing fund’, this will show a list of the funds you currently hold.
Next to each fund is a drop down box, use that to select ‘Buy’ and follow the rest of the on-screen instructions to complete adding more money to the fund you hold.
You can add money to your Investment Hub online either by using your debit card or by Direct Debit.
If you use your debit card, the money will appear immediately.
When using a Direct Debit, the money will appear in your Investment Hub in 3 working days if it’s already been set up on your bank account, or 10 working days if you’ve recently nominated your bank account for Direct Debits.
The exact date the Direct Debit will be taken can be found on the ‘Direct Debit Advance Notice’ letter, which you can see in your document library on the Investment Hub.
Log onto your Investment Hub and click ‘My Options’ on the right side of your product. Select ‘buy new fund’. You’ll then be asked how you want to fund your investment, either a debit card, a one-off Direct Debit or from cash you already have available on the Investment Hub.
Next you’ll then be asked which fund you want to invest in, locate the fund and click the + sign under add to basket and type in the amount you wish to invest.
Choose ‘Continue’ at the bottom of the page, this will take you to a review page where you can double check all of the information is correct.
You’ll see two documents in red, a Key Information Document (KID)/ Key Investor Information Document (KIID) and a ‘Full Cost and Charges’. To proceed, you have to open and read these documents so that you learn about the funds and any costs associated with investing. When you’ve read them, the red links will turn green and if you’re still happy to continue, tick the box to confirm and click ‘submit’.
You should now see a page telling you the transaction has been successful, if you chose to make a debit card payment, you will be required to enter your card details.
You can always find the latest value for your investments on your Investment Hub home page.
Further details on the fund(s) held and how they're performing can be found by clicking into the Stocks & Shares ISA or Investment Account they are held in and clicking the ‘full performance’ button.
If you’re comfortable making your own investment decisions you can use the Investment Hub to open a Stocks and Shares ISA.
Log on to your Investment Hub and, on the home screen where it says ‘Add another account’, select ‘apply’ next to where is says Stocks & Shares ISA, and follow the screens to set it up.
If you haven’t registered for the Investment Hub, register here, then once in the Investment Hub, select ‘Open a Stocks and Shares ISA’ and follow the screens to set it up.
You can transfer cash ISAs and stocks and shares ISAs into your Investment Hub.
Log on to your Investment Hub and, on the home screen where it says ‘Add another account’, choose ‘Transfer’, put in the information about the ISA you want to transfer and we’ll do the rest.
You can register for the Investment Hub if you haven’t already done so. Then, once you’re in the Investment Hub, choose ‘Transfer an existing ISA’.
The mobile app will only ever show you the value of your investments from 2 days ago.
To manage your investments and get the most up to date value please access your Investment Hub using Online Banking
By clicking on ‘Inbox’ and ‘documents’ and choosing the document library, you’ll have access to copies of all your important Investment Hub documents, including contract notes and regular quarterly statements .
You can read or download these whenever you want to and if you’ve given us an email address, we’ll always send you a message to let you know when a new document is available for you to read.
Log on to your Investment Hub and click ‘My Options’ on the right side of your product. Choose ‘Sell Funds’.
You’ll first be asked where you want the money to go to. Once you’ve chosen, press ‘Continue’.
You’ll then be asked how much you want to sell from your investments. You can choose the full amount or put a value in the box and then ‘Continue’.
This will take you to a review screen where you can double check all of the information is correct and tick the box asking you to confirm you wish to proceed and then press submit.
You can withdraw your money anytime, but to keep your money safe we’ll only make payments out of your Investment Hub account to a bank account in your name.
To link your bank account, click on the 'Settings' option at the top of the Investment Hub home page. Then select 'Banking Details' and follow the instructions.
When you need access to your money:
- If you’re withdrawing cash from the Investment Hub it will take 1 working day to arrive in a verified bank account.
- If the money is from an investment fund they have to be sold first, and the money from these fund(s) has to clear into your Investment Hub account. So the money can take up to 6 working days to arrive into your verified bank account.
When you first open the Investment Hub, we send you a ‘Confirmation of Registration Request’ letter, asking you to sign and return it to us to allow you full access to the Investment Hub.
If you don’t have the option to ‘withdraw cash’ on the ‘My Options’ drop down, then we’ve not yet received this letter back from you. If you don’t have the letter to return to us, call us on 0800 328 1328 (option 2) and we’ll send you another copy.
We collect your Platform Service Fee twice a year. You can easily set up a variable, one-off or regular Direct Debit online to pay your fees.
You can set up a Direct Debit from your Investment Hub home page by going to 'Settings' then 'Banking Details' and following the instructions.
If you don't set up a Direct Debit or add sufficient cash to your Cash Only Account we’ll need to take your fees from any cash held in your Investment Hub account. If there isn’t enough cash in your account, we’ll need to sell some of your investments to cover the fees due.
Source: Santander UK plc as at July 2022