You can use your new debit card right away, though you may need to make a purchase using chip and PIN or use a cash machine for contactless payments to start working.
For information on how to change or unlock your PIN, please read our banking at the cash machine guide
Forgotten your PIN?
You can view it in the mobile app. Go to ‘More’, click ‘Cards’, then ‘View PIN’.
You can easily activate your new credit card in Online Banking.
- Log on to Online Banking
- Click the ‘My Details & Settings’ tab
- Go to ‘Other services’
- Scroll down to ‘Credit card services’ and click ‘Activate a new credit card’
- We’ll then send a One Time Passcode (OTP) to your registered mobile number
- Enter your OTP to activate your card
If you’re not set up for Online Banking, you can easily register online
Alternatively, visit our contact us page