Paying off your mortgage early


You can pay off your mortgage in full at any time before the end of your mortgage term. This is also known as redeeming. Get a settlement figure for any date within the next 31 days in Mobile or Online Banking. You can contact us within 7 days of that date to pay it off.

Do it all in secure chat

Do it all in secure chat

You can now get a settlement figure using secure chat in Mobile and Online Banking.
Our agents can tell you the ways to pay off your mortgage and talk you through the closure process and next steps.

Mobile app

  • Tap the more button
  • Choose ‘help’ then ‘contact us’
  • Tell us what you want to do and we’ll put you through to an agent

Online

  • Click on the ‘Chat with us button’ on the right of the screen
  • Tell us what you want to do and we’ll put you through to an agent

Get a settlement figure 

This is the amount you owe on your mortgage including interest. It may also include additional fees, such as an early repayment charge or a mortgage account fee. You can download a pdf of this to keep for your records.  

In the Mobile app:

Option 1 : 

  • Choose your mortgage on the homepage
  • Choose ‘Manage my mortgage’
  • Tap ‘Get settlement figure’

Option 2:
Using secure chat – 

  • Tap the ‘more’ button
  • Choose ‘help’ then ‘contact us’
  • Tell us what you want to do and we’ll put you through to an agent

You can download our app on your mobile phone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.

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In Online Banking

Option1

  • Find your mortgage on the homepage
  • Click on ‘Manage your mortgage’ in the drop-down menu next to your mortgage details 
  • Choose ‘Get settlement figure’

Option 2:
Using secure chat 

  • Click on the ‘Chat with us button’ on the right of the screen
  • Tell us what you want to do and we’ll put you through to an agent

Or, you can get in touch with us to request your settlement figure.

Early repayment charge

You'll pay an early repayment charge (ERC) on any parts of your mortgage which are still within their initial deal period. Details of any early repayment charge can be found in your original mortgage offer, annual mortgage statement and in your mortgage account in Mobile and Online Banking. The actual amount to pay will be calculated and shown as part of your request.

We’ll consider waiving an ERC if you have an existing fixed rate mortgage and you’re diagnosed with a critical or terminal illness, for example, dementia or cancer, which means you need to move home to better suit your living arrangements or you no longer need a mortgage.  We’ll also consider waiving an ERC if your personal or financial situation has changed, outside of your control. You can use secure chat in Online Banking and talk to an agent who’ll let you know the next steps or get in touch.

Paying off your mortgage

Once you have your settlement figure and decide to go ahead you will need to:

  • Contact us within 7 days of the chosen date of when you want to pay off your mortgage in full and we'll guide you through the process 
  • We’ll send you a mortgage redemption statement that will give you a full breakdown of the amount you’d owe us. You can view this in Mobile and Online Banking and download it
  • You must contact us to pay off your mortgage in full. We’ll give you the details of where to pay the money to when you do
  • Once the mortgage has been paid in full, we’ll get your account settled and closed within 13 working days
  • If you need written confirmation, please make sure you ask for a closing statement when you contact us. This will be sent after the account is closed

To contact us use secure chat in Online Banking – Click on the Chat with us button on the right of the screen to chat with an agent. Or get in touch.

Not looking to pay off your mortgage in full?

We may be able to help you in other ways if you don't want to pay off your mortgage in full: 

Make an overpayment

You can make overpayments in Mobile and Online Banking. How much you can overpay will depend on whether your Santander mortgage is on a fixed rate or not.  See our mortgage overpayments page for more information

Change your deal

If you keep your mortgage with us and change to a new deal, there's no legal or valuation fees and we don't need to do an affordability or credit check. Look at our change your mortgage page for more information.

Moving home

We can give you an instant decision in principle without impacting your credit score. Look at our moving home page for more information.

Borrow more

Looking to borrow more for your next project or big purchase? Look at our borrowing more page for more information about eligibility and ways to apply.

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