Paying off your mortgage early

Pay off your mortgage in full any time before the term ends. This is also known as redeeming.

  • In Online Banking, or our Mobile Banking app, or on the phone, you can get a settlement figure and breakdown for any date in the next 31 days. This will show any other fees or charges. 
  • Contact us up to 28 days before the date you want to pay off your mortgage, and we'll talk you through how to do so.
Do it all in secure chat

Do it all in secure chat

To get a settlement figure, use secure chat in our Mobile Banking app or Online Banking.
Our agents will tell you how to pay off your mortgage, the closure process and next steps.

Mobile Banking app

  1. Tap 'Help centre'
  2. Choose ‘Chat with Sandi’
  3. Tell us how we can help and we’ll put you through to an agent.

Online Banking

  1. Click ‘Chat with us’ on the right-hand side of the screen
  2. Tell us how we can help and we’ll put you through to an agent

Get a settlement figure online

You can download a copy of your settlement figure to keep.

Mobile Banking app

  1. On the ‘Home’ screen, choose your mortgage
  2. Choose ‘Manage my mortgage’
  3. Choose ‘Get a settlement figure’

You can download our app on your mobile phone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.

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Online Banking

  1. Log on
  2. On the homepage, choose your mortgage
  3. In the dropdown menu next to your mortgage details, choose ‘Manage your mortgage’
  4. Choose ‘Get a settlement figure’.


Get a settlement figure on the phone

To ask us for a settlement figure in person, get in touch.


Early repayment charge

You'll pay an early repayment charge (ERC) if any part of your mortgage is still within its initial deal period. To find out if this applies to you, see your latest mortgage offer or annual mortgage statement. Or take a look in Online Banking or our Mobile Banking app. When you ask for a settlement figure, we'll tell you if you have an ERC to pay and how much it is.

If you have an ERC, we may not charge it if:

  • you need to move home or no longer need a mortgage because you’ve been diagnosed with a critical or terminal illness. For example, dementia or cancer.
  • your personal or financial situation has changed due to things out of your control.

To find out next steps, use secure chat in Online Banking or the Mobile Banking app. Or get in touch. 


Paying off your mortgage in full

Once you’ve got your settlement figure and know you want to go ahead:

  1. Contact us up to 28 days before the date you want to pay off your mortgage. We’ll talk you through next steps.
  2. We’ll send you a mortgage redemption statement which shows how much you owe.
  3. After you’ve paid off your mortgage in full, we’ll settle and close your account within 13 business days.

If you need us to confirm things in writing, make sure you ask for a closing statement when you contact us. We’ll send you this once the account is closed.

To contact us, use secure chat in Online Banking or the Mobile Banking app. Or get in touch.


Not looking to pay off your mortgage in full?

We may be able to help you in other ways if you don't want to pay off your mortgage in full.

Make an overpayment

You can make overpayments in Mobile and Online Banking. How much you can overpay depends on if your mortgage is on a fixed rate or not.  Take a look at our mortgage overpayments page for more information.

Change your deal

If you keep your mortgage with us and change to a new deal, there’s no valuation or legal fees to pay. And we won’t need to do any income or credit checks.

Moving home

Moving home? We can give you an instant decision in principle without any effect on your credit score. 

Borrow more

Find out more about how we could help and ways to apply if you’re looking to borrow more for your next project or big purchase. 

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