The Telephone Banking number is 0800 9 123 123.

Our UK-based team is available:

  • Monday to Saturday from 7am to 9pm
  • Sundays from 8am to 9pm.

Outside these times, our automated service lets you check your balances or mini statements and make payments to people or companies you’ve paid before.

Calls to our Telephone Banking number are free from UK landlines and mobiles.

  • get answers to any queries you might have about your accounts
  • transfer money
  • check your balance
  • order a statement
  • set up or cancel standing orders and Direct Debits
  • order a new card or PIN
  • pay bills

When you call, you’ll either need your 16 digit card number and your date of birth or your Customer ID and Telephone Banking Number.

You can get a Customer ID and Telephone Banking Number by calling 0800 9 123 123. We're available 7am to 9pm Monday to Saturday and 8am to 9pm on Sunday.

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