Reporting a lost or stolen card
As soon as you realise you’ve lost your bank card, or think it’s been stolen, report it to us. We’ll immediately cancel that card and send a replacement to you in the post.
The simplest way for you to report your card lost or stolen is using our Chat service, more information can be found on our chat with us page. Or, you can click the ‘Chat with us’ icon on the right hand side to get started now.
You can freeze and unfreeze your Mastercard to block usage if it’s temporarily lost through the mobile app
Alternatively you can contact us on:
- For debit cards, call 0800 9 123 123 (+44 1908 237 963 if you’re outside the UK)
- For credit cards, call 0800 9 123 123 (+44 1512 648 725 if you’re outside the UK)
You can call us 24 hours a day, 7 days a week.
International calls will be charged at your standard network rate.
When will my new card arrive?
You’ll get your replacement card in 4-5 working days. We’ll send your PIN in a separate letter, though you can also view it in the mobile app. If we’re sending your card overseas, it’ll arrive in 7 working days.
Is my money safe?
Use Online or Mobile Banking to check for any transactions you don't recognise. If you spot anything unusual, let us know by calling the numbers above.
If your card is lost or stolen, you’re protected against fraud provided you let us know as soon as you realise your card is lost or stolen and you have taken the proper precautions to keep your card and security details safe, as outlined in our terms and conditions.
Continue using your account
If you need to access money before you receive your new card, call in to one of our branches with either another Santander card or a form of photo identification.