Support with your banking

Thinking about  the help you need now, and in the future. 

If you need extra help with your money, or you want to make plans for a time when you might not be able to manage your money yourself, we have options below which could help you.

If you're having difficulty figuring out what help you need (for yourself or someone else) try find your supported banking. Answer a few simple questions and we'll help you decide.

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From our Carers Card account to third party access, we have a number of ways to help you when you need help with your money.

Carers card
An account you can add money to so that someone you trust can get you cash or help with shopping. 

Third party access
Lets you keep control of your accounts, but get help with your day-to-day banking from someone you choose.

Power of Attorney
Lets you give someone the legal authority to deal with organisations such as banks or the local council for you. In some cases Power of Attorney can give your chosen person the legal power to make decisions on your behalf such as managing your finances.
 

Power of Attorney
Lets you give someone the legal authority to deal with organisations such as banks or the local council for you. In some cases Power of Attorney can give your chosen person the legal power to make decisions on your behalf such as managing your finances.

Government guidance for Power of Attorney

Dementia-friendly banking
We’re working in partnership with Alzheimer’s Society to become a truly dementia-friendly bank. Find out how we can help you.

Accessibility
If you're affected by a physical or mental disability there are a number of ways we can help, whether with adapted branches or materials, or extra support from our staff.

If you're having difficulty figuring out what help you need (for yourself or someone else) use the comparison table below, or find your supported banking. Answer a few simple questions and we'll help you decide. 
 

Can be used if you:Carers Card Third party accessGeneral Power of AttorneyLasting Power of AttorneyCourt of Protection
Just need help with the small things, like shopping or getting cash.
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Are physically ill, injured or disabled.
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Need a little help with looking after your day-to-day banking, for a shorter period of time, but you don't want someone to make decisions for you. 
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You will be abroad, and won't have access to your account (for example, travelling).
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Are preparing for when you'll be unable to make decisions, or want someone to start looking after all of your finances.
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No longer have the mental capacity to make decisions, and someone needs to do this for you. 
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Please remember that if you add a carer or third party access to your account, you're still responsible for anything your chosen person does with it. 

If you’re experiencing a situation that’s affecting the way you manage your finances, it can be helpful to tell us so you don’t need to repeat yourself every time you speak to us. 

Let us know by logging on to Mobile or Online Banking, start a chat and type in ‘tell us once’ and we’ll record it with your consent. Please visit our chat with us online page to learn more about our secure chat and how to access it.

You can also tell us in branch or over the phone by contacting us

For more detailed information, take a look at our dedicated accessibility page.

Here to help

Get help finding the best option for you
 

If finances are a struggle

Power of Attorney