Introducing Santander Edge Up

Our new current account will leave you feeling good. T&Cs apply.

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How we're supporting the government initiatives for mortgage customers

We’re committed to helping you through this difficult time and have already increased our support for those who are feeling the pressures of the rises in mortgage rates and living costs. We’re pleased to be part of the current conversation with government, regulators and other mortgage lenders to agree collectively what more we can do to help. We’ll be working through the detail of the initiatives outlined as quickly as possible so that we can introduce the new measures over the coming weeks. 

In the meantime, we urge anyone who is feeling under pressure with their mortgage payments to talk to us as soon as possible. Getting in touch won’t impact your credit file and can be the first step to finding a positive solution. 

If you’re worried about your mortgage following the changes to the Bank of England base rate, we’re here to help

Find out how the Bank of England base rate impacts your mortgage

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Open a new ISA this tax year

From our instant access eISA, to fixed term, we have a range of ISAs to suit your needs.

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Win a £20,000 dream holiday

Simply invest £5,000 or more into an Investment Hub account for the chance to win a holiday. T&Cs apply. Capital is at risk.

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Corporate & Commercial Banking

Business isn’t just about who you know. It’s about who you don’t. We connect you to the networks you need to help your business grow.

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Support for Personal customers

Independent service quality survey results

Personal current accounts (GB)
Published February 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Great Britain who were asked how likely they would be to recommend their personal current account provider to friends and family. Rankings: 1 Monzo, 81%; 1 Starling Bank, 81%; 3 first direct, 78%; 4 Metro Bank, 69%; 5 Nationwide, 68%; 11 Santander, 56%.

Personal current accounts (NI)
Published February 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Northern Ireland who were asked how likely they would be to recommend their personal current account provider to friends and family. Rankings: 1 Starling Bank, 83%; 2 Monzo, 80%; 3 Nationwide, 73%; 4 Halifax 72%; 5 Barclays, 70%; 7 Santander, 64%.