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We’re working hard to help you

We’re taking a lot of calls at the moment, which means you may be waiting longer than usual. We do understand this is frustrating and we’re trying to make sure you can do as much as possible on our website, social media or online chat. So that we can help those most in need, please only call us if it’s urgent, for example a lost or stolen card or suspected fraud.

Coronavirus help 

You can find tips for personal and business customers, as well as fraud tips below.

Do your banking online

Ways for you to manage your money without leaving home

Coronavirus help

Whether you’re a personal or business customer, we can help you

Chat with us

Use our online chat for your banking questions

Mortgage payment holiday

Get up to 3 months holiday from your mortgage payments

Personal loan payment holiday

Get up to 3 months holiday from your personal loan payments

Credit Card payment holiday

Get up to 3 months holiday from your credit card payments