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Support for Personal customers

Independent service quality survey results

Personal current accounts (GB)
Published February 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Great Britain who were asked how likely they would be to recommend their personal current account provider to friends and family. Rankings: 1 Monzo, 81%; 1 Starling Bank, 81%; 3 first direct, 78%; 4 Metro Bank, 69%; 5 Nationwide, 68%; 11 Santander, 56%.

Personal current accounts (NI)
Published February 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Take a look at the latest published results

Overall service quality scores from customers in Northern Ireland who were asked how likely they would be to recommend their personal current account provider to friends and family. Rankings: 1 Starling Bank, 83%; 2 Monzo, 80%; 3 Nationwide, 73%; 4 Halifax 72%; 5 Barclays, 70%; 7 Santander, 64%.