If you’re having problems with any of our services you’ll be able to see below if we know of any issues.
When our services are running normally there could be isolated issues, for example a cash machine not working or a minor disruption to Online Banking in the early hours of Sunday morning when we often carry out maintenance.
Some customers are experiencing issues with the service(s) below. We’re investigating now and will update this page when it has been fixed.
Mobile Banking
We are undertaking planned maintenance to our Mobile Banking app on Friday 17th September 8pm to 7am and Saturday 18th September 8pm to 7am.
All services will be available as normal. If you do experience any difficulties please try outside of these times.
Online Banking
We are undertaking planned maintenance to our Online Banking services on Friday 17th September 8pm to 7am and Saturday 18th September 8pm to 7am.
All services will be available as normal. If you do experience any difficulties please try outside of these times.
Telephone Banking
We're experiencing very high volumes of calls into our contact centres. Please help us to protect our services for those of our customers who are most in need. If your call is not urgent please use our online and mobile banking services, our online chat facility or review the information available at www.santander.co.uk
Cash machines
Our services are available as usual.
Branches
The safety of our customers and our staff is our priority, as a result we have made the difficult decision to temporarily close some branches. To see the latest opening hours and any other relevant information relating to your local branch, check out our branch locator.
Card payments
Our services are available as usual.