Santander has completed the acquisition of TSB
If you’re a Santander customer, nothing changes.
Your accounts, cards and the way you bank with us will stay the same for now.
You don’t need to take any action.
If you also bank with TSB, you can continue to use their services as normal and please visit their website for more information.
Stay alert to scams
Following news like this, criminals may try to take advantage.
They might contact you pretending to be from Santander or TSB and ask for your details.
Please remember:
- We’ll never ask for your password, PIN or One Time Passcode (OTP)
- We’ll never ask you to move money to a ‘safe account’
- We won’t contact you out of the blue asking for your security details
If something doesn’t feel right, stop and check before doing anything.
If you want to check it’s really us, call 159, or use the number on the back of your card or in our mobile app.
Learn more about scams and how to stay safe
Find the information you need:
Q: Why is Santander UK acquiring TSB?
This helps us continue improving the products and services we offer you and strengthens our position as one of the UK’s leading banks.
Q: What does this mean?
Santander UK has completed the acquisition of TSB. For Santander UK customers, there is no change. TSB will continue to operate as a separate bank under its own brand for now.
Q: Has this been approved by regulators?
Yes. The Prudential Regulation Authority and the European Central Bank have approved the acquisition.
Q: Does this affect my Santander UK account?
No. Your accounts, products and services remain the same.
Q: Will my account number or sort code change?
No. There are no changes to your account details.
Q: Will Online Banking or the Mobile Banking app change?
No. You can continue to use Santander UK’s digital services as normal.
Q: Will there be any service disruption?
No. There will be no disruption.
Q: Are Santander UK ATMs still free to use?
Yes. These ATMs will remain free to use, as they are today.
For now, nothing changes. You can continue to use both banks as normal. If anything changes in the future, we’ll let you know in advance and explain what you need to do.
Q: Will my Santander UK and TSB accounts stay separate?
Yes. Your accounts will stay separate unless we tell you otherwise.
Q: Will my interest rates, fees or charges change?
No. There are no changes to your Santander UK account at this time. If anything changes in the future, we’ll let you know in advance.
Q: Will Santander UK introduce new products?
Over time, we may introduce new products or services. If we do, we’ll let you know.
Q: Will my agreement change?
No. Your existing agreements will stay in place and are still legally binding.
Q: Will my repayment date or Direct Debit change?
No. All payment arrangements will continue as normal.
Q: Will my standing orders or Direct Debits be affected?
No. All existing payment instructions will continue as normal.
Q: Will my debit card still work?
Yes. Your card will remain valid until its expiry date.
Q: Can I still use my cheque book?
Yes. There are no changes.
Q: Will Santander UK branches be affected?
There are no immediate changes to our branches.
Q: Will service hours or contact numbers change?
No. Please continue to use our existing contact details and opening hours.
Q: Will I be able to use TSB branches?
For now, Santander UK and TSB branches operate separately. If this changes, we’ll let you know.
Q: How do I make a complaint?
You can raise a complaint in the same way as before. Visit our How to complain page for more information.
Q: Will the complaints process change?
No. Our complaints process will stay the same.
Q: Will accessibility services change?
No. Our support for customers with additional needs remains the same.
Q: How are you supporting vulnerable customers?
We’re committed to providing the support you need. If you need extra help, please get in touch.
Q: Is my money still protected?
Yes. Eligible deposits remain protected under the Financial Services Compensation Scheme (FSCS), up to the current limit per eligible person, per authorised bank.
Q: If I have money with Santander UK and TSB, is it protected separately?
Yes. As Santander UK and TSB currently operate under separate banking licences, protection applies separately to each bank.
Q: Will this change in future?
If anything changes, we’ll let you know in advance and explain what it means for you.
Q: Is my data safe?
Yes. Protecting your personal data remains a priority. We comply with all UK data protection laws and security standards.
Q: Will my personal data be shared with TSB?
We’ll only share your data if required by law or in line with our privacy notice.
Q: Will I still hear from Santander UK?
Yes. You’ll continue to hear from us as normal.
Q: I’m a TSB customer, how can I find out more?
Visit the TSB website for more information.
Q: Where can I find investor information?
Visit our About Santander UK page.
Q: Will my terms and conditions change?
There are no immediate changes. If anything changes in the future, we’ll let you know in advance.