Our branches

We’re making changes to some of our branches. This includes reducing the opening hours of some, converting some to ‘counter free’ and closing others.

We’ve made this decision off the back of a recent review of our branches. This review looked at where our branches are located, how they’re used and the other local banking options available.

We last did a major review of our branches in 2021. Since then, many of our customers are choosing to use Mobile, Online and Telephone Banking more, and branches less.

We’ve put together impact assessments for each of the impacted branches. These provide more details on our review and all the ways you can bank with us. You can get a copy by clicking on your preferred branch further down this page. If you’d like a hard copy, these are available in branch.

We want to make sure that the right support and cash services are still there for you after these changes. So, we’re working with LINK, an independent industry body, to make sure this is the case. For more information, please visit LINK’s Our assessments page

Click the image below to find your branch

We’re closing some of our branches. This will happen in phases, starting from 16 June 2025.

If you prefer to bank with us in person, there will still be ways to do this after these branches close.

We’re also introducing Community Bankers. They will visit spaces in your local area each week, such as libraries and community halls, to help you with your banking.

If you have any questions, or need our help, please call our dedicated helpline on 0330 678 2469. Lines are open Monday to Sunday 8am-6pm. You can also call this number to book a branch appointment or register for Online, Mobile and Telephone Banking.

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Some of our branches will reduce their opening hours from 30 June 2025.

See the new opening hours of the impacted branches below.

On the days your preferred branch is closed, you can visit one of our other branches that is open. You can also bank at your local Post Office.

Some of our branches are changing to ‘counter free’. This will happen in phases from 16 June 2025.

This format is something we’ve been testing in some of our branches since last year. It creates more space and time for our branch teams to speak to you and help you when you need them most – something we know you value.

The difference between a counter-free and full-service branch is covered on page 4 of our impact assessments. To download a copy, click on your preferred branch below. If you’d like a hard copy, these are available in branch.

Find help and support on our website
Our support pages might save you a branch visit.

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Our Work Cafés

More details about our Work Cafés can be found on our Santander Work Café page.

If you need more support, please visit the links below.

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