Branch closures

Our customers are continuing to change the way they manage their money, visiting our branches much less and enjoying the convenience of doing their day-to-day banking using Online, Mobile or Telephone Banking. This change has been happening over a number of years now and has accelerated in recent times.

Because of these changes, we’ve carefully and thoroughly reviewed the way we deliver our services and considered many factors, including where each of our branches are located and how they’re used.

We know our branch network remains important to our customers and whilst we’ve made the difficult decision to close some branches, we’ve only done so where we know there are other facilities our customers can use, and where we have another branch within a few miles. 

We’ve assessed each branch individually to consider the potential impact for our customers, colleagues and the alternative options available to bank locally.

We’re committed to fair banking through the Access to Banking Standard, which is overseen by the Lending Standards Board and aims to help minimise the impact of branch closures on customers and local communities. 

More information about our branch closures, plus help and support available is included in our branch impact assessments, please see below.