Our branches

Banking with Santander

Over the last five years, we have continually invested in our branch network. All of our busiest branches across the UK have been refurbished and we’ve introduced improved services for our customers, including our new touch screen cash machines.

However, more of our customers are changing the way they choose to manage their money, and as a result, customers are visiting our branches less frequently. More and more people find it convenient to do their day to day banking using online, mobile or telephone banking. 

To support these changing needs, we are embracing changes in technology that will help our customers. We were one of the first UK banks to adopt the new payment services such as Apple Pay, Google Pay and Samsung Pay and we continue to develop our Mobile Banking apps to help our customers manage their money. 

Branch closures

As a result of our customers’ needs changing, we’ve undertaken a review of our branch network and have taken the difficult decision to close some branches. We don’t take the decision to close any branch lightly. We assess each branch individually to consider the potential impact for customers and the alternative options available to bank locally.

As part of our commitment to fair banking through the Access to Banking Standard, we’ve explained the circumstances surrounding our branch closures, which you can find below.

If you’d like more information, you can also contact our branch closure dedicated UK-based helpline on 0800 085 0879. Alternatively, you can email us at CommunityEngagement@santander.co.uk