Branch closures

Our customers are continuing to change the way they manage their money. Many more of our customers find it convenient to do their day-to-day banking using Online, Mobile or Telephone Banking, and as a result, customers are visiting our branches much less. This change has been happening over a number of years now and has accelerated in recent times.

Because of these changes, we’ve carefully and thoroughly reviewed the way we deliver our services and considered many factors, including where each of our branches are located and how they’re used, as well as the other options available to bank locally.

We know our branch network remains important to our customers and where we have made the difficult decision to close a branch, we´ve made sure there are other facilities our customers can use, and we have another branch within a few miles.

We assess each branch individually to consider the potential impact for our customers, colleagues and the alternative options available to bank locally.

We’re committed to fair banking through the Access to Banking Standard, which is overseen by the Lending Standards Board and aims to help minimise the impact of branch closures on customers and local communities. 

Take a look at our branch impact assessments below for more information about branch closures plus help and support.