It’s personal, secure, and easy to use

With Online Banking, you can easily manage your current accounts, credit cards, savings, cash ISAs, investments, Flexible Offset Mortgage and more.

 You can use the same details you registered for Online Banking with to access our highly rated mobile banking app

You can download our app on your smartphone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.

app store badge google play badge

Register
It’s easy to register for Online Banking. You’ll need your mobile phone and either: 

  • your debit or credit card, or 
  • your banking or savings account number and sort code, or
  • your mortgage account number.

Once you’ve registered, you’re also able to use our mobile banking app, which you can download using the buttons above.

Register

How does Mobile Banking compare to Online Banking?

You have more options to take care of your cards and accounts in our mobile app. You can also sign up for My Money Manager, which looks at what you do in your Santander accounts and sends you helpful 'insights' to help you be smarter about your spend.  
 
Take a look at our table below to see what you can do exclusively in Mobile Banking compared to Online Banking and what you can do in both.

 FeaturesMobile Banking Online Banking
Make payments and transfers
green tick
green tick
View, cancel or set up standing orders
green tick
green tick
View or cancel Direct Debits
green tick
green tick
View statements
green tick
green tick
Pay your credit card
green tick
green tick
Report your card as lost, stolen or damaged
green tick
Red Cross
View your PIN
green tick
Red Cross
Mastercard card controls (freeze/unfreeze, gambling, international, contactless and online blocks)
green tick
Red Cross
My Money Manager spending and insights tool
green tick
Red Cross
Update your personal details
Red Cross
green tick

Please take a look at our mobile banking page if you’d like more information.

Key features
As well as the features mentioned above, you can also do all of the following in Online Banking.


Trouble logging on?
If you’re having problems logging on, please see our trouble logging on page.
You can also reset your details if you’ve forgotten them.

See full details on how Online Banking can help you manage:

Feel safe online

You can be confident your money is safe when you manage your account online. We use robust standards of security in the technology behind Online Banking and how we guard your identity. See the section below for more details.

We've also created a set of detailed guides and short videos on how to set up and use Online Banking.

Learn more with our Online Banking videos

 

You can apply to use Online Banking through any of the ways below. We'll then send your secure log on details in the post.

Sign up by telephone

If you have your debit card and account details to hand then you can contact us

Sign up at a branch

Visit any branch with your debit card, account details and a form of identification. If you’d like to, you can book an appointment online

You can be confident your money is safe when you manage your account online. We have robust standards of security in the technology behind Online Banking and how we guard your identity.

The technology behind Online Banking

The secure areas of our website and app use strong 128-bit SSL (Secure Socket Layer) encryption to keep your details safe.

Keeping your details secure online

We provide multiple ways to keep your details safe online.

  • Your log on details are unique to you.
  • You can choose to use TouchID or FaceID to log on to Mobile Banking with your fingerprint or face.
  • For certain transactions, we provide an additional layer of security by asking you to enter your security details, by sending you an OTP or by referring you to our mobile banking app, so that we can check its you. Read more about our online security here
  • Your online transactions are covered by our Online and Mobile Banking Commitment.

We recommend that you download free Trusteer Rapport software from IBM to support your anti-virus software with protecting your data online. Remember to always keep your computer's virus and malware software up-to-date too.

Our Online and Mobile Banking Commitment

We give you a peace of mind guarantee that we will refund money taken from your account as a result of fraud. This guarantee does not cover instances where you have acted fraudulently or have not taken reasonable steps to keep your security information safe.

Protect yourself from scams online

Scams coerce people into revealing their personal and security details or making payments to fraudsters. Criminals target people of all ages with genuine-sounding scenarios and use specialist tactics to convince them to make a payment or reveal their details. Protect yourself by knowing some of the common techniques criminals use by visiting our fraud and security centre

Retailer Offers is a free service that lets you earn up to 15% cashback from a variety of major Retailers. Once you switch on Retailer Offers in Online or Mobile Banking, you’ll be able to choose the offers you want and earn cashback when using your Santander debit or credit cards.

Here are some examples of retailers you could get offers from:

Just Eat Retailer Offers
Coop Retailer Offers
Morrisons
Sky Retailer Offers
Costa

To access Retailer Offers within your Online Banking, visit the Retailer Offers section within the ‘My Offers’ banner at the top right of the page. Follow the on-screen instructions to switch on the service and to see what offers are available to you.

For further information take a look at our Retailer Offers page

As we continue to improve Online Banking, we update your Terms and Conditions.

The new Terms and Conditions will come into effect on January 13, 2018. Should you ever want to check them please use the links below.

Personal customers:
New and previous Online Banking Terms and Conditions
Published on November 13 2017

Business customers:
New and previous Online Banking Terms and Conditions
Published on November 13 2017

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