You can securely access and manage your credit card through Online Banking and Mobile Banking. Log on with your computer, tablet or smartphone or use our app for convenient access when you need it.

If you have a Santander current account, a mortgage or investments with us, you'll also be able to manage them using Online and Mobile Banking.

If you're new to Online Banking, read the section below for details about how to sign up.

  • Know you're protected online by our Online and Mobile Banking Commitment
  • See your card balance, interest rates and any fees.
  • Check your latest transactions and statements.
  • Make payments securely or transfer money between accounts.
  • Check, change or cancel any pending payments.
  • Set up holiday flags to tell us when you'll be using your card abroad.
  • Report a lost or stolen card.
  • Register for Paym to pay people securely using their mobile number.
  • Use Retailer Offers and earn cashback when you spend with your card.
  • Manage how we contact you about your account.
  • Order new cards, PINs and statements.
  • Update your personal details and security settings.
  • 24/7 access to your account.

Watch our short videos about Online Banking

Be confident your money is safe when you manage your credit card online. We employ robust standards of security in both the technology used in Online Banking and the processes we put in place to guard your identity.

The technology behind Online Banking

The secure areas of our website and app uses strong 128-bit SSL (Secure Socket Layer) encryption to keep your details safe.

In the unlikely event of a security failure, the Payment Services Regulations 2009 means we'll refund any unauthorised transactions on your account.

Keeping your details secure online

We provide multiple ways to keep your details safe online.

  • You receive unique security details for accessing your account online.
  • For online banking, you initially set a unique image and phrase to display each time you log on. Only the official Santander site will know this, so you can spot a fake immediately.
  • For certain transactions we provide an additional layer of security by asking you to enter your security details and/or by sending an OTP so that we can check its you. Read more about our online security here
  • You can choose to use TouchID to log on to your Mobile Banking app with your fingerprint.
  • Your online transactions are covered by our Online and Mobile Banking Commitment.

We recommend you always keep your computer's virus and malware software up-to-date. You can also download the free Trusteer Rapport software from IBM to protect your data online.

Our Online and Mobile Banking Commitment

Be confident your money is safe when you manage your credit card online. We employ robust standards of security in both the technology used in Online Banking and the processes we put in place to guard your identity.

Protect yourself from scams online

Scams trick people into revealing their bank details or making payments to unknown parties. Criminals target people of all ages with genuine-sounding scenarios to convince them to make a payment or reveal their banking details. Protect yourself by knowing some of the techniques criminals use by visiting our Fraud & Security centre

You can apply to use Online Banking through any of the ways below. We'll then send your security details in the post.

Sign up online

To sign up online you'll need your credit card and account number, sort code, your UK address, date of birth and access to your mobile phone. Get started online

Sign up by telephone

Call our team on 0800 9 123 123 or +44 (0)1908 237 963 if you live outside the UK. You'll need your credit card and account details to hand. Click here to see call charges

Sign up at a branch

Visit your local branch with your credit card, account details and a form of identification. You can optionally book an appointment by calling 0800 9 123 123.

Our UK lines are open from 7am to 9pm on Monday to Saturday, and 8am to 9pm on Sunday. Our international lines are open 8am to 9pm on Monday to Friday, and 8am to 4pm on Saturday (GMT).

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