You can change your deal if:

• you’re within 4 months of the existing deal coming to an end, or
• you’re on a mortgage product without an early repayment charge, or
• you’re on our Standard Variable Rate or Follow-on Rate

If we’ve emailed you to let you know your offer is ready to review online, we’ll also send your unique offer reference. 

If you’ve applied for more than one deal you may receive more than one reference number, so please use the correct reference for the deal you want to pick.

You must accept the deal by the deadline given in the email.

If you didn't accept your deal before the deadline you’ll need to apply for a new deal again.

If you couldn't access your offer due to a technical issue, and:

• you arranged your new deal directly with us, please call us on 0800 051 0803
• you arranged your new deal through a financial adviser or mortgage broker, please contact them directly.

If we’ve emailed you to let you know we’ve sent your offer pack in the post, you’ll need to accept the deal by the deadline provided in the letter.

You’ll find all the details of what you need to do in your pack.

If you want to borrow less than £5,000 or pay it off in under 5 years take a look at our other borrowing options 

All Flexible Offset mortgages already have an agreed additional borrowing limit, which is on the same rate as the mortgage. The additional borrowing can be repaid on a repayment or interest only basis.

You can access your additional funds through Online Banking

If you need to increase your additional borrowing limit you can ask for a credit limit review (charges will apply).

You can apply to keep your current mortgage deal and take it with you when you move to a new home. This is known as ‘porting’ your mortgage. Being able to port your mortgage is subject to status and our lending criteria.

You won’t pay an early repayment charge if you port the same amount as your existing mortgage. If you port less, you’ll pay an early repayment charge, if applicable.

If you want to borrow more, you can apply for a new deal on the extra amount from our current mortgage range.

If you can’t sell and buy on the same day, you can still port your existing mortgage rate as long as you complete on your new home within 3 months. Flexible Offset mortgages are excluded from this.

You may want to apply for a new mortgage deal if the rate you’re paying is higher than a rate we’re offering now.

If you have less than 6 months left on your current deal when you apply for the new mortgage and it’s for at least the same amount, you won’t have to pay an early repayment charge.

Your monthly payment covers both the amount you’ve borrowed and interest. So as long as you keep up your payments, your mortgage will be paid off at the end.

Your monthly payment only pays off the interest. You’ll still need to repay the amount you borrowed at the end of your mortgage and will need a separate plan in place to do this (such as an investment or endowment). We may limit the amount you can borrow on interest only.

You can choose to pay part of your mortgage as repayment and the other part as interest only.