If you want to change your current deal, there are no affordability or income checks, no legal or valuation fees to pay and no new Direct Debits to set up. The rates we’ll offer you will be the same, if not better, than what we’ll offer new customers moving their mortgage to us (this is known as remortgaging).
Check what deal you’re on
If you’re not sure what deal you’re on, or when your fixed rate deal ends, you can find out about it in Online Banking, the mobile app or in your annual mortgage statement.
You can lock in a new deal 4 months before your current fixed rate deal ends. If it’s more than 4 months, you’d need to pay your early repayment charge (ERC) to get out of your current deal early.
You can find your ERC in Online Banking, the mobile app or in your annual mortgage statement.
You can change your mortgage deal in Mobile and Online banking, using the online mortgage transfer tool on our website, with your broker or by calling us if:
- your mortgage deal finishes within the next 4 months
- you're on our Standard Variable Rate, Follow-on Rate or a deal without an early repayment charge
- you have a residential mortgage
- your property is currently let, or
- you have a Buy to let mortgage.
You can also make an ERC-free overpayment when you change your deal over the phone or through your mortgage broker. You can’t do this in Mobile or Online Banking.
If you book a new deal that starts on a future date, you can’t make any other changes to your mortgage until the new deal has started. This includes switching to interest only for 6 months or increasing your mortgage term under the Mortgage Charter. You also can’t apply for an additional loan, make an overpayment, start the process of moving home or arrange a new deal for another loan on your Mortgage.
If your new deal is lower than your current one, you’ll be given a choice when you’re accepting it. You can start it straight away or wait until your current deal ends. If it starts straight away there's no early repayment charge to pay. You can't change or cancel your new deal once it's started.
If your new deal is the same or higher than your current one, you won’t be given a choice. Your new deal will be set up to start when your current deal ends.
If your mortgage is currently on Standard Variable Rate, Follow-on Rate or any other lifetime tracker, it will automatically start straight away.
You can change to a different deal or cancel the one you’ve booked if it’s not going to start in the next 14 days. You can check online, speak with your mortgage broker or call us to see what new deals are available to you.
If your new deal is starting straight away, you won’t be able to change or cancel it. There’s no cooling-off period.
If you have a Flexible Offset mortgage, you'll need to call us to arrange your new deal. It’s not something you can do online or with your mortgage broker.
When you call, one of our mortgage advisers will talk you through the deals available to you and help you complete your product transfer. We don’t charge for our advice and there’s no affordability or credit checks.
When choosing a new mortgage deal, you can either receive mortgage advice or choose a deal yourself.
Getting advice
If you'd like help deciding which mortgage deal is right for you, you can speak to one of our mortgage advisers by phone or contact your mortgage broker.
Choosing a deal yourself
If you're comfortable reviewing and selecting a mortgage deal on your own, you can change your deal online without getting advice. As the decision will be yours, you'll need to be happy that the option you choose is right for you.
If you'd like to make changes to your mortgage, such as borrowing more, changing your mortgage term, changing your repayment method, or moving home and taking your mortgage with you, you'll need to call us.
You’ll be able to accept our offer online or we may need to send it to you in the post. We’ll tell you which one it’ll be when you ask for your new deal.
I’m ready to change my deal
If you’re eligible and happy to pick a new deal without advice, you can apply online. Our deals are the same whichever way you apply.
If you haven’t already signed up for Online or Mobile Banking, you can register for instant access
Don't have our mobile app? You can download our app for your phone or device, using the same details you use for Online Banking.