Change your mortgage deal

Changing deals

If you want to change your current deal, there are no affordability or income checks, no legal or valuation fees to pay and no new Direct Debits to set up. The rates we’ll offer you will be the same, if not better, than what we’ll offer new customers moving their mortgage to us (this is known as remortgaging). 

Check what deal you’re on

If you’re not sure what deal you’re on, or when your fixed rate deal ends, you can find out about it in Online Banking, the mobile app or in your annual mortgage statement. 

You can lock in a new deal 4 months before your current fixed rate deal ends. If it’s more than 4 months, you’d need to pay your early repayment charge (ERC) to get out of your current deal early.

You can find your ERC in Online Banking, the mobile app or in your annual mortgage statement. 

When can I change my deal?

You can change your deal if:

• your current deal ends in the next 4 months, or
• your current deal has no early repayment charge, or
• your mortgage is on the Standard Variable Rate or Follow-on Rate

If you book a new deal that starts on a future date, you can’t make any other changes to your mortgage until the new deal has started. This includes switching to interest only for 6 months or increasing your mortgage term under the Mortgage Charter. You also can’t apply for an additional loan, make an overpayment, start the process of moving home or arrange a new deal for another loan on your mortgage. 

Can I choose to start my new deal straight away?

If your new deal is lower than your current one, when you’re accepting it, you’ll be given a choice. You can start it straight away or wait until your current deal ends. If it starts straight away there's no early repayment charge to pay. You can't change or cancel your new deal once it's started.
If your new deal is the same or higher than your current one, you won’t be given a choice. Your new deal will be set up to start when your current deal ends.
If your mortgage is currently on Standard Variable Rate, Follow-on Rate or any other lifetime tracker, it will automatically start straight away. 

Can I cancel a deal I’ve already booked?

You can change to a different deal or cancel the one you’ve booked if it’s not going to start in the next 14 days. You can check online, speak with your mortgage broker or call us to see what new deals are available to you.

If you’re new deal is starting straight away, you won’t be able to change or cancel it. There’s no cooling off period.

Can I change my deal online, by phone or with my broker?

If	Online	Phone	IFA/Broker
Your mortgage deal finishes within the next 4 months
You're on our Standard Variable Rate, Follow-on Rate or a deal without an early repayment charge
You've got a Flexible Offset mortgage
You're happy to choose your new deal online without any advice
You'd like advice on which mortgage deal is suitable for you
You want to make an overpayment
You want to make other changes to your mortgage
You want to borrow more
Your property is currently let
You have a Buy to Let mortgage

Ways to apply

If you’re eligible and happy to pick a new deal without advice, you can apply online. Our deals are the same whichever way you apply. 
If you haven’t already signed up for Online or Mobile Banking, you can register for instant access