Changes to laws or banking regulations can often affect your current accounts and other banking services. We always alert you to any changes to your account's terms and conditions, and we also update this page regularly to clearly communicate the details of any changes.
This page shows you the latest changes to our current accounts.
We’re updating the General Terms & Conditions for current accounts and savings to reflect new regulations and some changes to our services. We wanted to let you know in advance, so you have time to understand the changes and take any action if needed. Nothing is changing immediately, the changes will happen by 18 December 2019 and we’re at hand to answer any questions you may have.
You can view an updated version of the General Terms & Conditions below.
General Terms & Conditions effective from 18 December 2019
Changes to automatic account alerts
We’ll automatically register you for free alerts about your balance to try to help you avoid charges on an arranged overdraft. This means that we’ll send you messages when you’ve entered or are about to enter your arranged overdraft.
The alerts are free and will be sent by text message to the mobile number you’ve registered with us. Alternatively, if you have Mobile Banking, we may choose to notify you there instead.
From 18 December 2019, we’ll no longer automatically register accounts to receive unarranged overdraft alerts by email, but we will send them by text if you’ve provided a mobile number. If you already receive these alerts by email, this will continue.
It’s important we have up-to-date contact details for you. If you’re happy to receive these new automatic alerts and happy with the changes we’re making to how you receive your unarranged overdraft email alerts, you don’t need to do anything.
If you don’t want to receive these alerts, or you want to change them or the way in which you receive them, you can do so in Online Banking. You can also come into any branch or call us on 0800 9 123 123.
Current Account Switch Agreement
We’re including a clarification on the laws applied to the Current Account Switch Agreement based on customer address to clarify that the laws of Scotland or Northern Ireland apply if the customer address is in Scotland or Northern Ireland and the courts of Scotland or Northern Ireland may settle any related dispute. If the customer lives elsewhere, the laws of England apply to the Current Account Switch Agreement and the courts of England and Wales have non-exclusive jurisdiction to settle any related dispute.
Changes to how your balance will be displayed
Any available arranged overdraft will have to be displayed separately from your ‘own money’. This means that we’ll be removing any available arranged overdraft from the available balance and instead displaying it separately whenever you see it, including in Online and Mobile Banking, Santander cash machines and overdraft alerts.
For example, if you have £500 of your ‘own money’ and an arranged overdraft limit of £250 in your current account, your available balance would currently show as £750. From 18 December 2019, your available balance will show as £500. You can still check your overdraft limit in Online and Mobile Banking, on Santander cash machines, or on your statement.
Changes to how we talk to you about overdrafts
We’re changing the way we talk about overdrafts, including visibility and content of key general information when you open a new current account or apply for a new arranged overdraft facility. The changes aim to help you understand: how overdrafts work, how to check if you’re eligible for an overdraft, and the cumulative cost of using overdrafts.
Changes to foreign transaction fees – effective by 15 December
We’ll no longer be charging a fee of £1.25 for each foreign currency purchase made when using your debit card abroad. In addition. We’re also removing the fee for Single Euro Payments Area (SEPA) non-urgent euro transfer, currently £15 per transaction, as well as the fee for cash withdrawals abroad, which is currently 1.50% on each transaction.
Removal of emergency card service for Private and Select accounts
The emergency card service, which provides a replacement if your debit card is lost or stolen abroad, is being removed on 1 November 2019. You can still cancel the card and request a new one when you return to the UK. Emergency cash can also still be requested.
Changes to current accounts from 31 October 2018
In order to meet new regulatory requirements and to make account fees and charges clearer, we've introduced new documents and detail for personal current accounts. This detail does not impact the services or fees and charges on your personal current account, but makes it easier for you to compare common charges and fees across our personal current account range and those offered by other providers.
We've made things clearer by introducing a set of Standardised terms for some of the most common services that may incur a fee. We’ve also updated our terms and conditions, website and other communications to reflect these standardised terms. A new Glossary has been introduced to help you understand these terms. You’ll see the same terms used across all banks from 31 October 2018.
To help you compare certain fees and charges for a specific account, we’ve introduced a Fee Information Document for each of our personal current accounts, including accounts that are no longer available to open. These show the fees and charges that are linked to the most common services, making it easier for you to choose the right account for you.
We’ve introduced the new Statement of Fees, which will be provided to you annually in August. It shows all the fees and charges you’ve incurred on your account for the previous 12 months, as well as any interest earned.
Reading your Statement of Fees
Waived or reversed fees: If we’ve waived a fee before it’s been charged, you’ll be able to see it in ‘Number of times the fee was charged’ and ‘Total’. If we’ve refunded a fee after it’s been charged then you won’t see it in the Statement of Fees, but you can find it on your statement for your account.
Overdrafts on the Statement of Fees: For overdrafts the ‘Number of times the service was used’ shows on a daily basis and the ‘Number of times the fee was charged’ shows on a monthly basis. The amount charged monthly for an overdraft can be found on your statement.
If your account doesn’t have unarranged overdraft fees: You’ll be charged arranged overdraft fees if you go into an unarranged overdraft, so fees will show in the arranged overdraft fees ‘Total fees’ section even if you’ve incurred them using an unarranged overdraft.
The introduction of the Standardised terms, Glossary and Fee Information Document, as well as the replacement of the Annual Summary with the Statement of Fees, will not result in any change to the fees or charges, or the way you manage your account.