You can now see your bank statements in the Mobile Banking app and Online Banking.
What is paper-free?
Going paper-free means that you'll get your statements and documents digitally and not by post.
Going paper-free has many benefits for you:
- Peace of mind that all your documents are stored securely.
- Able to look back for a period of up to 7 years.
- Email notifications when new documents are available.
- Documents can be downloaded and/or printed as and when you need them.
- Convenient access wherever you are.
Environmental benefits of paper-free
There are over 8.5 million Paper-free Santander customers, however we want to do more to have a positive impact on the world we live in. By reducing the amount of paper, we send to customers who’re regularly using Mobile and Online Banking, we can reduce the 205 million pieces of paper we sent out in 2022. That’s equivalent to 20,500 trees.
How to go paper-free
Once you go paper-free, you can download and print your statements whenever you want. If you change your mind, you can update your preferences at any time.
In Mobile Banking
An easy way to go paper-free is through our Mobile Banking app. Simply log on and follow these 3 steps
Tap 'More' in the bottom-right corner
Click 'My details and settings'
Choose 'Statements and documents' from the menu
Once you click 'Paper-free preferences', you can go paper-free on some or all of your eligible accounts. You can change your preferences any time you like.
If you're using Online Banking but don't have our Mobile Banking app, take a look at our Mobile Banking Guide to see how the app works and what else you can do in it.
Print using our Mobile Banking app
To print off a statement in Mobile Banking, click ‘More’, ‘My details and settings’, then ‘Statements and documents’. Choose the document you’d like to print, then click the downward arrow, ‘Open the statement’ and choose your printer.
In Online Banking
You can also go paper-free in Online Banking.
- Log on to Online Banking.
- Click the ‘Account services’ at the top of the page.
- Click ‘Paper-free preferences’.
- Choose ‘Go paper-free on all accounts’ or pick each of your eligible accounts.
Print using Online Banking
To print in Online Banking, log on and click ‘Statements and documents’, then choose the document you’d like to print off and click the print icon.
If you don't have a printer, you can order a paper copy using Chat in Mobile or Online Banking by typing 'order statement'. Alternatively, you can contact us
You can sign up for Online and Mobile Banking if you haven’t done so already.
Can’t log on to your account? Visit our trouble logging on page for help and tips.
Other ways to bank
You can use our cash machines to check and print balances and mini-statements showing a list of your most recent transactions. Visit our branch locator page and use the filter to find your nearest cash machine.
You can also register to get free account alerts to keep you updated with what’s happening with your accounts.
What's a statement period?
A statement period runs from the monthly anniversary of the date you opened or transferred your account. For example, if your statement date is the 18th of the month, your monthly statement period will cover the period from the 18th of one month until the 17th of the next. This may be different if you've asked for it to be changed.
Where we talk about a month in relation to your account, we're referring to the monthly statement period. Where we talk about paying cashback monthly, or ask you to fund the account each month, we mean the monthly statement period.
The statement period is typically annual. The month you get your statement may depend on the savings account you opened.
How do we provide statements?
Some of our accounts are paper-free or online-only. This will be in the eligibility criteria. Once the account has been open for at least 24 hours, you can update your account settings to start receiving statements by post.
If you're paper-free, your statements will be stored in e-Documents within Mobile or Online Banking. You can find out how to go paper-free and manage your statements online with our Online Banking guides.
Non paper-free accounts
For any other accounts you'll get paper statements unless you've chosen to be paper-free. You'll receive a paper statement by post monthly for current accounts. We may provide you with paper statements once every 3 months. You can choose whether to receive paper statements once a month or once every 3 months. Just let us know in branch or by contacting us. For savings accounts you'll typically receive a paper statement by post once a year. Your statements will also be available in your e-Documents in Mobile or Online Banking. If regulation or the law asks us to, we may send you statements at different times to the ones you ask for.
All banking and savings accounts
We offer free one off or monthly paper statements on request. There is a charge for weekly paper statements. Information on transactions is available at your convenience in Mobile and Online Banking. If you give us an email address we'll send you confirmation of when your statement is ready to view online. You can switch between paper and paper-free statements at any time in Mobile or Online Banking.
Understanding your statement
Your statement will include:
- your account name
- any interest rates that apply to your account
- your account balance
- details of any transactions that you've made
- any interest that has been credited to your account
- information about the fees and charges you may have incurred
To help you understand how it works, take a look at our Managing your money (1.43 MB) leaflet.
We'll contact you about any overdraft related charges or fees in any monthly statement period. This will be in advance of the fees being taken from your account.
We may contact you with details of a transaction. This will only be where a receipt isn't available at the time (for example, telephone transfers).
We’re working towards making all our products eligible to be paper-free. Those that are currently eligible for paper-free will be shown in your preferences, and as we make more products available, they'll appear there too.
What if I need paper statements in the future?
Switching back to paper statements is just as easy as going paper-free.
You can access your documents whenever you like in Mobile and Online Banking.
In Mobile Banking:
- log on and choose ‘More’
- tap ‘My details and settings’
- select 'Statements and documents'
- choose the document you’d like to print
- tap the downward arrow and choose your printer.
In Online Banking:
- log on and click ‘Account services’
- choose the document you’d like to print
- click the print icon and choose your printer.
Alternatively, you can request paper statements through post or download and print them using our Mobile Banking app or Online Banking.
You'll get your account summary to view as an e-Document in Online Banking. You'll get this in either May or June each year. We recommend registering for Online Banking if you haven't already. If you've got a bond, you'll get your summary in May or June as well. We'll send this to you as a document in the post.
Account summary (available in May)
You'll get the details of any interest paid on your personal savings, current accounts, and bonds during the tax year all in one place. This summary includes open and closed accounts from 6th to 5th April from the previous tax year. We'll aim to make these available by the end of May.
You can view and print your account summary in Online Banking.
Bond account summary (sent in May)
If you have an open bond, you'll get also get an account summary. This will give details of any interest paid for bonds you have open as of 5th April for the previous tax year. It also gives you an annual reminder of The Financial Services Compensation Scheme (FSCS) limits. Closed or matured accounts are not included. This document will not be available online or by request.
Mortgage statements and personal loan statements
You can use Online Banking to view the details of your mortgage. This includes your current interest rate, outstanding balance and recent transaction history. To view this information, you'll need to:
Log on to Online Banking
- choose your mortgage account
- click 'View transactions' and 'Account details’.
At the beginning of every year, you'll get your annual mortgage statement. This provides details about your mortgage and a summary of your last 12 months of payments. You can also view your annual mortgage statements in Online Banking. Just log on, click the 'Statements and documents' tab, then search for and download your statement.
You can also review and manage your mortgage in Mobile Banking
Personal Loan statements
Every year we'll send you a paper statement confirming the details of the repayments you've made. You'll get this on the anniversary of the date you opened your loan. You can view your statement at any time on Online Banking. This will show you how much you've repaid, and the amount left to repay.
You can ask for a copy of your annual loan statement or an ad hoc statement by contacting us if you need to. Make sure you have your loan account number, sort code, and know the date range you'd like to check as well. There's no charge for this service, and the statement will be sent out to you by 2nd class post.