Santander UK’s response to coronavirus
Helping our customers, people and communities in the moments that matter most.
Our response
Santander UK is a large retail and commercial bank based in the UK and a wholly-owned subsidiary of the major global bank Banco Santander.
Highlights 2019
14.4 million
active customers
(2018: 14.7 million)
£165.4bn
UK mortgage loans
(2018:£158.0bn)
£22.3bn
UK corporate loans
(2018:£24.1bn)
5.8 million
digital customers
(2018:5.5 million)
1,700
new active mobile
users per day(2018:1,400)
60%
mortgage loans
refinanced online(2018:55%)
£981m
profit before tax
(2018:£1,567m)
14.3%
CET1 capital ratio
(2018:13.2%)
£155m
transformation investment
in 2019100%
renewable electricity used
(2018: 100%)
99.6%
of waste recycled or
diverted from landfill(2018:99.8%)
1.15%
Stage 3 ratio
(2018:1.29%)
