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Santander UK announces Q3 2019 results
“The uncertain economic environment looks set to continue for some time, reinforcing our longstanding prudent approach to risk. We are delivering excellent customer experience while taking decisive steps to improve our efficiency and competitiveness.”
“Our profitability for the first nine months of 2019 has been impacted by ongoing competitive income pressure, additional PPI costs as well as transformation programme investment. Despite this, we delivered our strongest quarterly net mortgage growth in almost ten years, driven by a focus on customer service and retention. We have also increased customer deposits across the business, with further improvement in customer loyalty.”
“With robust foundations already in place, strong capital and liquidity, we are well positioned to achieve our medium-term goals of 34% Loyal/Active customers and 9-11% RoTE.”
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