Our business and strategic priorities
We’re building customer loyalty by being digital first - but always with a human touch. When customers need help, when they’re buying a first home, helping with a loved one’s finances or launching a new business, there’s always a real person to talk to. That’s what gives us our edge over the rest of the UK banking sector.
2025 highlights
We provide high quality, seamless service across our branch network, digital and telephony channels
£1,510m
2025 profit before tax
10%
Return on tangible equity
7.4 million
Digital customers
88%
Retail Current Accounts opened digitally
£25.3bn
Gross mortgage lending
We offer innovative products and digital expertise to help customers change their lives
Our purpose
To help people and businesses prosper.
Our aim
To be the best open financial services platform, by acting responsibly and earning the lasting loyalty of our people, customers, shareholders and communities.
Our how
Everything we do should be Simple, Personal and Fair.
We manage our business through three core operating segments, supported by the Corporate Centre
Retail & Business Banking
Retail & Business Banking provides UK residential mortgages for customers with good credit quality, lending and banking services and unsecured lending to individuals and small businesses.
Corporate & Commercial Banking
Corporate & Commercial Banking provides banking products and services to SMEs, mid-sized and larger corporates.
Consumer Finance
Consumer Finance provides prime auto consumer financing for cars, vans, motorbikes and leisure vehicles.
Our Strategic Priorities
Initiatives aimed at enhancing how we serve and engage with our customers, leveraging the Banco Santander group’s global technology and operational capabilities to provide consistent and accessible financial services across multiple channels.
Reduce complexity, decrease friction and increase automation to streamline our products and processes. This is supported by becoming a ‘digital bank with a human touch’.
Continued focus on sustainable value creation for all stakeholders - customers, employees, shareholders and communities - while maintaining strong risk and profitability management and a disciplined approach to capital allocation.
Initiatives aimed at supporting our customers with a just and orderly transition to a low carbon economy and helping them get the skills they need to thrive. To find out more, see below or our sustainability centre
Suppliers
At Santander, we collaborate with over 1,300 suppliers and intra-group companies who support us in running our business effectively. Together, we work towards achieving our purpose to help people and businesses prosper in a simple, personal, and fair way.
Learn more about our commitment to our suppliers
We believe that our business performance should not be considered separately from the prosperity of all our stakeholders and sustainability of the wider environment.
See our sustainability microsite for more information.
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Scan our QR code or tap on the app store
Help and support
Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.