We provide high quality, seamless service across our branch network, digital and telephony channels
active UK customers
(1) iOS app rating
We offer innovative products and services to help people and businesses prosper
Our customers are at the heart of everything we do
We are a large customer-focused bank and possess the scale and breadth of proposition to challenge the big four UK banks. We serve our customers through digital channels, alongside a network of branches and Corporate Business Centres.
We play an important role in the UK economy and in the communities in which we operate. We help people purchase their home, save for the future and support business growth. We employ 23,500 people and we paid £309m of corporation tax and £90m through the UK Bank Levy in 2019.
Our innovative international proposition facilitates access to a range of markets and offers invaluable expertise and insight.
We manage our business through three customer business segments, supported by the Corporate Centre
Residential mortgage loans, savings, investments, current accounts, credit cards, personal loans and insurance for individuals and small businesses with an annual turnover of up to £6.5m.
Corporate & Commercial Banking
Product and services including loans, bank accounts, deposits, treasury services, trade and asset finance for SME and corporate customers with annual turnover above £6.5m.
Corporate & Investment Banking
Tailored services and solutions for corporate clients with annual turnover above £500m and financial institutions.
Our business model
Our purpose is to help people and businesses prosper
Our aim is to be the best open financial services platform by acting responsibly and earning the lasting loyalty of our stakeholders
Our 23,500 people bring skills relevant to all aspects of our business, from deep personal relationships with customers to the innovative approach necessary to drive growth and efficiency
Our technology, operating centres and optimised branch network serve customers and their rapidly changing needs
Banco Santander family
Being an important part of a well-diversified global bank, sharing management experience and providing synergies by leveraging group technology and brand
Our established presence in the UK and our valuable relationships with our people, customers, suppliers and partners as well as regulators and the government
Customer deposits, funds raised in the wholesale markets and reinvested profit, along with a resilient balance sheet and prudent liquidity
What we do
Provide financial products and services
Mortgages, consumer auto finance, unsecured loans, credit cards, banking and savings accounts, investment and insurance products for individuals and specialised services for companies
How we do it
Build strong customer relationships
Leveraging our experience and scale to drive customer loyalty
Offer a differentiated proposition
Anticipating customer needs and tailoring our products and services to be more meaningful and relevant
Take a prudent approach to risk
Making the right lending decisions. Identifying, assessing, managing and reporting the risks which could impact our business, results, reputation or sustainability
Do things The Santander Way
Living the Santander behaviours in how we interact with all our stakeholders, ensuring everything we do is simple, personal and fair
Our competitive advantage
Leading scale challenger bank
An optimised footprint and scale in our core banking businesses combined with an innovative mindset
Resilient balance sheet and prudent approach
Strength of capital and liquidity demonstrated by the lowest CET1 drawdown in the 2019 BoE stress tests
International expertise for UK companies
Helping UK companies expand into overseas markets
We believe that our business performance should not be considered separately from the prosperity of all our stakeholders and sustainability of the wider environment
See our sustainability microsite for more information.
We want to help people and businesses prosper and aim to do so by being Simple, Personal and Fair in everything we do
We aim to deliver a long-term, sustainable return for our shareholders while helping people and businesses prosper
We aim to create a thriving workplace that attracts, retains and rewards talented and committed people. Our culture promotes inclusion and diversity, prioritises wellbeing and develops the skills of our people
We support and invest in communities across the UK to foster sustainable economic growth