Santander UK at a glance

We are uniquely placed as a leading scale challenger bank

Our business model focuses on customer loyalty and our core business franchise

 

  • We provide high quality, seamless service across our branch network, digital and telephony channels

  • 14.4 million

    active UK customers

  • 5.8 million

    digital customers

  • £205.3bn

    customer loans

  • £177.8bn

    customer deposits

  • 616

    branches

  • 4.8/5

    app rating(1)

  • (1) iOS app rating
  • We offer innovative products and services to help people and businesses prosper                                                    

  • Our customers are at the heart of everything we do

    We are a large customer-focused bank and possess the scale and breadth of proposition to challenge the big four UK banks. We serve our customers through digital channels, alongside a network of branches and Corporate Business Centres.

    We play an important role in the UK economy and in the communities in which we operate. We help people purchase their home, save for the future and support business growth. We employ 23,500 people and we paid £309m of corporation tax and £90m through the UK Bank Levy in 2019.

    Our innovative international proposition facilitates access to a range of markets and offers invaluable expertise and insight.

  • We manage our business through three customer business segments, supported by the Corporate Centre

  • Retail Banking

    Residential mortgage loans, savings, investments, current accounts, credit cards, personal loans and insurance for individuals and small businesses with an annual turnover of up to £6.5m.

  • Corporate & Commercial Banking

    Product and services including loans, bank accounts, deposits, treasury services, trade and asset finance for SME and corporate customers with annual turnover above £6.5m.

  • Corporate & Investment Banking

    Tailored services and solutions for corporate clients with annual turnover above £500m and financial institutions.

Our business model

Our purpose is to help people and businesses prosper

Our aim is to be the best open financial services platform by acting responsibly and earning the lasting loyalty of our stakeholders

Our resources

People

Our 23,500 people bring skills relevant to all aspects of our business, from deep personal relationships with customers to the innovative approach necessary to drive growth and efficiency

Infrastructure

Our technology, operating centres and optimised branch network serve customers and their rapidly changing needs

Banco Santander family

Being an important part of a well-diversified global bank, sharing management experience and providing synergies by leveraging group technology and brand

UK presence

Our established presence in the UK and our valuable relationships with our people, customers, suppliers and partners as well as regulators and the government

Financial

Customer deposits, funds raised in the wholesale markets and reinvested profit, along with a resilient balance sheet and prudent liquidity

What we do

Provide financial products and services

Mortgages, consumer auto finance, unsecured loans, credit cards, banking and savings accounts, investment and insurance products for individuals and specialised services for companies

 

How we do it

Build strong customer relationships

Leveraging our experience and scale to drive customer loyalty

Offer a differentiated proposition

Anticipating customer needs and tailoring our products and services to be more meaningful and relevant

Take a prudent approach to risk

Making the right lending decisions. Identifying, assessing, managing and reporting the risks which could impact our business, results, reputation or sustainability

Do things The Santander Way

Living the Santander behaviours in how we interact with all our stakeholders, ensuring everything we do is simple, personal and fair

 

Our competitive advantage

Leading scale challenger bank

An optimised footprint and scale in our core banking businesses combined with an innovative mindset

Resilient balance sheet and prudent approach

Strength of capital and liquidity demonstrated by the lowest CET1 drawdown in the 2019 BoE stress tests

International expertise for UK companies

Helping UK companies expand into overseas markets

 

 

Sustainability

We believe that our business performance should not be considered separately from the prosperity of all our stakeholders and sustainability of the wider environment

See our sustainability microsite for more information.

 

Customers

We want to help people and businesses prosper and aim to do so by being Simple, Personal and Fair in everything we do

Shareholders

We aim to deliver a long-term, sustainable return for our shareholders while helping people and businesses prosper

People

We aim to create a thriving workplace that attracts, retains and rewards talented and committed people. Our culture promotes inclusion and diversity, prioritises wellbeing and develops the skills of our people

Communities

We support and invest in communities across the UK to foster sustainable economic growth