Cookie policy


Santander Personal Banking

Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.

Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.

How does Santander use cookies?

Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be. 

We use cookies to obtain information about your visits and about the device you use to access our website. 
This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.

Here are some examples of how we use cookies

  • Without cookies enabled you can't use Online Banking. It uses cookies to protect you online and to prevent fraudulent activity.
  • If you ever ask us to ‘Remember my ID’ to allow you to log on more easily, we’ll  use a cookie to make it work.
  • Without cookies enabled you can't apply online for our products. This is because our application forms use cookies to make sure that your application is secure and protected from fraud. 
  • Our website analytics services, categorised as ‘Experience and insight’ use cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you.

Types of cookies

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:

  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
  • Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember my ID' box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.

Third Party Websites

Our website may link through to third party websites that may also use cookies which we don’t control.  We recommend that you check the privacy and cookie policies of those websites for information about the cookies they may use and the collection of personal data.  We can’t accept any responsibility for any content contained in these third party websites.

Tracking technologies in our emails

As well as the cookies we use on our website, we use web beacons and link tracking in emails. Using both technologies means we can try to improve the emails we send you. 

Web beacons help us understand whether you’ve opened an email, what time and date that was, how often you re-open it, what sort of device and software you used and your IP address.

Link tracking helps us understand who has clicked through from an email to visit our website.  We use a unique link in each email, so when you click on one of these links you are first redirected to our mailing company server, which logs the click, before arriving at the relevant page on our website. 

Don’t want tracking technologies in email?

If you don’t want to accept tracking technologies  you can choose to:

  • Not open any of our emails
  • Avoid clicking any links if you’ve opened an email, or
  • Set your browser security settings to block all cookies.

Essential cookies: These cookies are essential for the running of our websites.

The table below details the essential cookies that we use.

There are some ‘session’ cookies which are unique to each time you visit our site and won’t be stored on your device after you leave. We don’t list them all.

CookieNameDescription
Cookie Consent Management

cookieConfiguration
cookieOcultar
hideCookieBanner
OptanonAlertBoxClosed
OptanonConsent

Used to show cookie consent and remember your choices about cookies on this website. Where you’ve previously indicated a preference, it will be stored in this cookie so the site remembers it when you come back.
AdobeAMCV_*
dpm
everest_g_v2
Used to make sure cookie consent is working as expected in our cookie message and settings page.
Vimeo

__ssid
player
sd_client_id
continuous_play_v3
__qca
Vuid

These are vimeo cookies and are used to play/upload videos.
Liveperson

LPSessionID
LPSID-57208801
lpTestCookiennnnnnnn
LPVID
LPVisitorID
LPSID-nnnnnnnn
ADRUM_BT
SameSite

Makes sure that you can use ‘chat’ to contact us and ask questions when you’re using our website.
Santander

SantanderUKLang
ContentServerDLV_JSESSIONID
SantanderUKMenuOP
mortgage_budget_planner
RT
ss_cookie
SanUK_ID
NewUniversalCookie
deviceTokenFSO
deviceTokenCookie
ESCECTX
JSESSIONID_*
splash_santanderuk_personal_20140304
XSRF-TOKEN
__cfduid
GUEST_LANGUAGE_ID

Helps us to improve the experience and security of our website and apps.
YoutubeYSC
GPS
VISITOR_INFO1_LIVE
Lets you watch helpful videos on our webpages.
DynatracedtLatC
dtPC
dtCookie
dTValidationCookie
rxvt
rxVisitor
dtSa

Helps us to monitor activity and improve your ongoing customer experience for Online Banking
 

Investment Hub
investmenthub.santander.co.uk
_RequestVerificationToken
ASPXAUTH
Sentinel
Used for website security and to identify you once you have logged on to the Investment Hub
Optimise Media

OMG-Channel-1998346
OMGID
OMGSession
OptimiseKey

Tracks if you were referred to us by a price comparison website or advertiser and allows us to measure the outcomes.
AWSAWSALB
AWSALBCORS
Manages customer usage to provide system stability when logged on to Santander Boosts.
Santander BoostsRewardsCookieMaintains security by making sure that Santander Boosts is only available through our website and mobile app.
BiocatchBmuid
cdContextId
cdSNum
Helps us to improve the experience and security for Online Banking.

Experience and insight cookies: These cookies help us to make sure you have the best possible experience on our website:

  • they help us to make the website easier to use and help you find what you need more easily;
  • they help us to test and improve the content you see; and
  • we can understand if you found out about our products and services through a price comparison website.

The table below details the experience and insight cookies that we use.

CookieNameDescription
Maxymiser

mmapi.tst
mmapi.store.p.0
mmapi.store.s.0
mmcore.tst
mm-t*-marker  

Measures your interactions to help us improve the website functionality and content, ensuring you have the best possible customer experience.
Adobe

s_*
AMCV*
dpm
everest_session_v2
demdex
everest_g_v2
ev_sync_dd
lastActiveField
SAN_olb_recorded_login_status
event8*
transaction-serializer-*
SAN_olb_monthly_logins-*
TEST_AMCV_COOKIE_WRITE

Helps us to understand whether cookies are enabled in your browser and lets us know who you are and where you’re going on our websites.
Adobe Targetmbox
at_check*
Measures your interactions to help us improve the website functionality and content, ensuring you have the best possible customer experience.
Google

_utm*
_gcl_aw
_gac_UA-85738809-01
_ga
_gac_UA-76641-8
_gcl_dc

Measures website performance and tracks customer behaviour to improve your ongoing customer experience.

Medallia

backendDataInSessionFlag
LAST_INVITATION_VIEW 
DECLINED_DATE 
kampyleInvitePresented
kampylePageLoadedTimestamp 
kampyleSessionPageCounter 
kampyleUserSession 
kampyleUserSessionsCount
kampyle_userid
kampyleUserPercentile
mdLogger

Used to help manage our online visitor survey and to make sure that you don’t see the survey every time you visit. 
Glassbox_cls_s
_cls_v
Helps us to understand our website content and activity; and improve your ongoing customer experience
DynatracedtLatC
dtPC
dtCookie
dTValidationCookie
rxvt
rxVisitor
dtSa
Helps us to monitor activity and improve your ongoing customer experience for santander.co.uk
Matomo_pk_id
_pk_ses
Creates a unique visitor ID and stores a few details about you and your visit when logged on to Santander Boosts.
Contentsquare_cs_id
_cs_s
_cs_c
_cs_cvars
_cs_ex
_cs_optout
_cs_inc
_cs_t
_cs_same_site
_cs_root-domain
_cs_mk_ga
_cs_mk_aa
_cs_debug
Helps us to understand our website content and activity; and improve your ongoing customer experience.

Marketing cookies: These cookies help us manage the online advertising you see from us:

  • they allow us to control how often you'll see our adverts online;
  • they allow us to show you more relevant messages and offers; and
  • they make your online journey better and more consistent. 

Disabling these cookies won’t stop you from seeing our advertising. You may see adverts from us that could be less relevant to you.

The table below details the marketing cookies that we use.

CookieNameDescription
Doubleclick

IDE
test_cookie
_uetvid

Identifies information about you to prevent you being shown advertising you have seen before.
Facebook

fr
ATN
AA003
_fbp

Tracks your activity across the web to make sure advertising is relevant to you.
Google

_uetsid
_gcl*
_GRECAPTCA

Ensures advertising you see on our website is relevant to you.
Snapchat

X-AB
_schn

Tracks your activity across the web to make sure advertising is relevant to you.
Twitterguest_id_marketing
guest_id
guest_id_ads
personalization_id
Tracks your activity across the web to make sure advertising is relevant to you.

Deleting and controlling cookies in browser

Most web browsers allow some control of most cookies through the browser settings.  To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developers website.

We use non-essential cookies in our Mobile Banking app to understand how people use it and to improve the experience for everyone. You can change and manage your Mobile Banking app cookie settings at any time. Follow the steps below to get started. 

  • Log on to the Mobile Banking app.
  • Tap ‘More’ in the bottom-right corner.
  • Choose ‘My details and settings’.
  • Tap ‘Manage cookies’.

You’ll then be taken to a screen where you can manage your non-essential cookies. After a year, we’ll ask you to confirm your consent again in the app. 
 

We use non-essential cookies in our Business Mobile Banking app to understand how people use it and to improve the experience for everyone. You can change and manage your Business Mobile Banking app cookie settings at any time. Follow the steps below to get started. 

  • Log on to the Business Mobile Banking app.
  • Tap the settings icon in the top-right corner.
  • Tap ‘Manage cookie preferences’.

Santander Corporate

Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.

Cookies are small text files that are placed on your computer, smartphone or other device when you visit our website. A cookie file is stored on your device and allows us, or our third party partners (see below) to recognise you and make your visit easier and more useful to you when you revisit our website.

Cookies allow us to recognise users (where appropriate), tailor the content on our website to fit the needs of our website's visitors and helps us improve the user experience. Without certain types of cookies enabled, we can't guarantee that the website and your experience of it are as we intended it to be.

We use cookies to obtain information about your visits and about the device you use to access our website.

This includes where available, your IP address and pseudonymous identifiers, operating system and browser type and, depending on the cookie, also includes the reporting of statistical data about our users’ browsing actions and patterns.

Here are some examples of how we use cookies

  • Without cookies enabled you can't use Connect Online Banking. It uses cookies to protect you online and to prevent fraudulent activity.
  • If you ever ask us to ‘Remember my ID’ to allow you to log on more easily, we’ll use a cookie to make it work.
  • Our website analytics services, categorised as ‘Experience and Insight’ use cookies so we can see how visitors reach our website and the path they take through it. This helps us improve our service to you.

The length of time a cookie stays on your device depends on its type. We use two types of cookies on our website:

  • Session cookies are temporary cookies which only exist during the time you use the website (or more strictly, until you close the browser after using the website). Session cookies help our website remember what you chose on the previous page, avoiding the need to re-enter information and improve your experience whilst using the website.
  • Persistent cookies stay on your device after you’ve visited our website. For example, if you tick the 'Remember my IDs' box when you log onto Online Banking a persistent cookie will be used, so that the website remembers you the next time you use it. Persistent cookies help us identify you as a unique visitor.

Our website may link through to third party websites that may also use cookies over which we have no control. We recommend that you check the privacy and cookies policies of those websites for information about the cookies they may use and the collection of personal data. We can’t accept any responsibility for any content contained in these third party websites.

As well as the cookies we use on our website, we use web beacons and link tracking in emails. Using both technologies means we can try to improve the emails we send you.

Web beacons help us understand whether you’ve opened an email, what time and date that was, how often you re-open it, what sort of device and software you used and your IP address.

Link tracking helps us understand who has clicked through from an email to visit our website. We use a unique link in each email, so when you click on one of these links you are first redirected to our mailing company server, which logs the click, before arriving at the relevant page on our website.

If you don’t want to accept tracking technologies you can choose to:

  • not open any of our emails
  • avoid clicking any links if you’ve opened an email, or
  • set your browser security settings to block all cookies.

The cookies we use are described below

Essential cookies: These cookies are essential for the running of our websites.

There are some ‘session’ cookies which are unique to each time you visit our site and won’t be stored on your device after you leave. We don’t list them all.

The table below details the essential cookies that we use.

CookieNameDescription
Adobe

AMCV_*

AMCVS_*

Test

everest_g_v2

Used to make sure cookie consent is working as expected and helps to see if cookies are enabled.
CashfacobfuscatedvalueUsed for session management.
Cookie consent management

OptanonConsent

OptanonAlertBoxClosed

Used to show cookie consent and remember your choices about cookies. Where you've previously indicated a preference, it will be stored in this cookie, so the site remembers it when you come back.
Dynatrace

dtCookie

dtPC

rxVisitor

rxvt

dtSa

Helps to monitor activity and improve your ongoing customer experience.
IAB Europe Transparency & Consent FrameworkeupubconsentUsed to store the user's consent to the data collection purposes.
PublisherCompany_userCookie to identify previous user access to remember its application preferences.
PublisherLocaleCookie to identify the region of the user of the application.
Salesforce

CookieConsentPolicy

X-Salesforce-CHAT

LSKey-c$CookieConsentPolicy

BrowserId

used to apply end-user cookie consent preferences, to provide live chat functionality and for security protections.
Santander

JSESSIONID

DWRSESSIONID

_id

_cid

checkbox

NewUniversalCookie

ss_cookie

JSESSIONID_*

attALIAS

organizationId

splash_santanderuk_corporate_20160510

RenderCtx

BrowserId_sec

Language

sfdc-stream

Helps us to improve the experience and security. It also makes sure that you can use the Santander Chat functionality.
Web browser applicationQuandientCookieUsed for website security and to identify you once you have logged in.

 

Experience and insight cookies: These cookies help us to make sure you have the best possible experience on our website:

  • they help us to make the website easier to use and help you find what you need more easily;
  • they help us to test and improve the content you see; and
  • we can understand if you found out about our products and services through a price comparison website.

The table below details the experience and insight cookies that we use.

CookieNameDescription
Adobe

test

ss_cc

s_ecid

demdex

dpm

s_*

everest_g_v2

Measures website performance and tracks customer behaviour to improve your ongoing customer experience.
Dynatrace

dtCookie

dtPC

rxVisitor

rxvt

dtSa

Helps to monitor activity and improve your ongoing customer experience.
Google Analytics

_ga

_gid

_gat_UA-nnnnnnn-nn

_gclxxxx

Used to distinguish unique users by assigning a randomly generated number as a client identifier, to store and update a unique value for each page visited and to limit the amount of data recorded by Google on high traffic volume websites.

 

Marketing cookies: These cookies help us manage the online advertising you see from us:

  • they allow us to control how often you'll see our adverts online;
  • they allow us to show you more relevant messages and offers; and
  • they make your online journey better and more consistent.

Disabling these cookies won’t stop you from seeing our advertising. You may see adverts from us that could be less relevant to you.

The table below details the marketing cookies that we use.

CookieNameDescription
Adobe Marketing Cloud

AMCVS_9C3940D7546235980A2%40AdobeOrg

AMCV_9C3940D7546235980A2%40AdobeOrg

It stores a unique visitor identifier and uses an organisation identifier to allow a company to track users across their domains and services.
DoubleclickIDEIdentifies information about you to prevent you being shown advertising you have seen before.
LinkedInLidcIdentifies information about you to make sure advertising is relevant to you.
MicrosoftSRM_BEnsures advertising you see on our website is relevant to you.
YoutubeCONSENTEnsures you see videos relevant to your location.

 

Deleting and controlling cookies in browser

Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit aboutcookies.org

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

Take a look at our Privacy policy

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