Sandi, our digital assistant, is here to help answer your questions
As well as everyday banking queries, Sandi can help you with specific tasks when you’re logged on to Online or Mobile Banking
Report your card
Easily report your lost, stolen or damaged cards to us
Activate a credit card
Activate your credit card quickly and securely
View your details
View and learn how to update personal details
If you chat with Sandi through Online or Mobile Banking but still need more help, you can request a member of our team to get in touch. If nobody is available, leave us a message. Thanks for treating us with respect when you speak to us.
Where to find Sandi
Mobile Banking
Log on to your Mobile Banking app, choose ‘More’, ‘Help and contact us’, then ‘Chat with Sandi 24/7’.
Online Banking
Log on to your Online Banking account and click the ‘Chat with us’ button on the right-hand side of the page.
Our website
Click on ‘Chat with Sandi’ on any of our web pages.
Keep it simple
Try to ask one question at a time and keep sentences short and easy to understand.
For example, ‘I want to order a new card’.
Tell us what you want
Sandi’s aim is to get you the information you need as quickly as possible, so get straight to the point when asking your questions.
Didn’t get the response you were expecting?
Try rephrasing your question in a different way. Alternatively, Sandi can put you in touch with a member of our team should someone be available.
Yes, for everyday banking queries you can chat with Sandi by clicking ‘Chat with Sandi’ on any of our webpages.