Sandi, our digital assistant, is here to help answer your questions

As well as everyday banking queries, Sandi can help you with specific tasks when you’re logged on to Online Banking or your mobile banking app

 

Report your card

Easily report your lost, stolen or damaged cards to us

A Chat with us window in Mobile Banking with possible solutions to the question, ‘I’ve lost my card’.

Activate a credit card

Activate your credit card quickly and securely

A Chat with us window in Mobile Banking with possible solutions to the question, ‘I need to activate my credit card’.

View your details

View and learn how to update personal details

A Chat with us window in Mobile Banking with possible solutions to the question, ‘Where can I see my address details?’.


If you chat with Sandi in Mobile or Online Banking but need more help, you can ask to be put in touch with a team member should someone be available. If nobody is available, you can leave us a message.

Where to find Sandi

Mobile Banking

Log on to your mobile banking app, choose ‘More’, ‘Help and contact us’, then ‘Chat with Sandi 24/7’.

Online Banking

Log on to your Online Banking and click the ‘Chat with us’ button on the right-hand side of the page.

Our website

Click the ‘Chat with us’ button on the right-hand side of any of our web pages.

Keep it simple
Try to ask one question at a time and keep sentences short and easy to understand.
For example, ‘I want to order a new card’.

Tell us what you want
Sandi’s aim is to get you the information you need as quickly as possible, so get straight to the point when asking your questions.

Didn’t get the response you were expecting?
Try rephrasing your question in a different way. Alternatively, Sandi can put you in touch with a member of our team should someone be available.

Yes, for everyday banking queries you can chat with Sandi by clicking the ‘Chat with us’ button on the right-hand side of any of our web pages.

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