Sandi is our digital assistant, here to answer your questions and help with your account
More than a chatbot – Sandi can help with specific tasks when you’re logged on to Online or Mobile Banking
Report your card
Easily report your lost, stolen or damaged cards to us
Activate a credit card
Activate your credit card quickly and securely
View your details
View and learn how to update personal details
If Sandi can't give you the answer you need, you can get more help from a member of our team when they’re online. If we’re not available, you can leave a message, and we’ll respond to you when we’re back online.
Thanks for treating us with respect when you speak to us.
How do I ask Sandi a question?
Keep it short, keep it simple
Use simple phrases, one at a time to get the best response from Sandi.
Tell Sandi how it can help
Sandi’s aim is to get you the help you need and get you to the right place as quickly as possible, when it’s convenient for you.
Didn’t get the response you were expecting?
Sandi is always learning so try rephrasing your question. If that doesn’t help and you’re logged in, we’ll put you through to a member of our team for support.
Where to find Sandi
Want to chat with Sandi without logging on?
Click the teal icon to chat with Sandi on any of our web pages for help with everyday questions about our products and services. But for help with your own accounts, use Sandi in Online or Mobile Banking to get access to all the available support.