What’s a standing order?
A standing order is when you set up fixed, regular payments with your bank to pay friends, relatives or even your rent. You can set them up from your current accounts and some savings accounts and you can also use a standing order to transfer money into a savings account. 

Direct Debits are different to standing orders in that you give permission for a company to take payments from your account instead of setting them up yourself. Please read our Direct Debit page for more information. 

Standing orders are only processed Monday to Friday. If your standing order falls on a weekend or bank holiday, your payment will be made on the next working day. 

The easiest way to manage your standing orders is through Online and Mobile Banking. Not signed up for Online Banking? Read our Online Banking page to learn how. 

What you’ll need

Destination sort code and account number, plus a payment reference.

What you need to know

You’ll get an error message preventing you from setting up a standing order if you try to use special characters such as ‘!’ or set it to start or finish on a non-working day. 

Mobile Banking

Steps:

  1. Log on to Mobile Banking
  2. Click the account you want to pay from.
  3. Click on the 3 dots in the top-right hand corner and choose ‘Standing orders’.
  4. Add a new standing order.
  5. Choose or add a recipient and either pick the account you want to pay to or click ‘Other recipient’ and add a new recipient. 
  6. Enter the amount and reference for each payment.
  7. Choose when you want the first payment to be, how often you want it to be paid and when you want it to stop.
  8. Click ‘Continue’, check that details are correct, then click ‘Set up Standing order’.

If you’re already using Online Banking, download our mobile banking app for your phone or device. Then you can log on with the same details you use for Online Banking and you’re ready to go. 

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Online Banking

Steps:

  1. Log on to Online Banking
  2. Click the ‘Standing orders’ tab at the top of the page.
  3. Click ‘Set up Standing Order to my Santander account’ on the left-hand side.
  4. Choose the account you’d like to set up the standing order from.
  5. Enter how often you want your standing order to be paid.
  6. Depending on what you entered for Step 5, enter the date of each month or the day of the week you want your standing order to be paid on.
  7. Choose the account you want your standing order to be paid to.
  8. Add your payment reference and the amount you’d like to pay each time.
  9. Enter the date you want the first payment to be made and how long you want them to continue for.
  10. Click ‘Continue’ and check all the details are correct before clicking ‘Confirm’ to set up the standing order.

If you’re paying money into an ISA, you may be limited on how much you can transfer. Please visit our ISA page for more information. 

If you’re paying into a Regular eSaver account, there are monthly restrictions on how much you can transfer in. For more information, please visit our Regular eSaver page

What you’ll need

Destination sort code and account number, plus a payment reference. 
You’ll sometimes be given a standing order form (for example, from your landlord so you can pay your rent). You don’t need to send this to us but you can use the information on it to set up a standing order.

What you need to know

You’ll get an error message preventing you from setting up a standing order if you try to use special characters such as ‘!’ or set it to start or finish on a non-working day. 

Mobile Banking

Steps:

  1. Log on to Mobile Banking
  2. Click the account you want to pay from.
  3. Click on the 3 dots in the top-right corner and choose ‘Standing orders’.
  4. Add a new standing order.
  5. Click ‘Choose or add a recipient’ and then ‘Other recipient’.
  6. Click ‘Add new recipient’ if you haven’t got the details already set up as a payee, if you have the details already set up then choose the correct payee.
  7. Enter the details for who you want to pay. You'll need their account number, sort code, the name on the account and the type (personal or business) and click ‘Check payee details’.
  8. Add the amount, reference, payment date and frequency of the standing order.
  9. Choose how long you want the standing order to continue for and choose the purpose of the payments.

If you’re already using Online Banking, download our mobile banking app for your phone or device. Then you can log on with the same details you use for Online Banking and you’re ready to go. 

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Online Banking

Steps:

  1. Log on to Online Banking
  2. Click the ‘Standing orders’ tab at the top of the page.
  3. Click ‘Set up Standing Order to another account’ on the left-hand side.
  4. Choose the account you’d like to set up the standing order from and click continue.
  5. Enter your payee’s account number, sort code, the name on account and the type (personal or business), then click ‘Check payee details’.
  6. Add the amount, reference, payment date and frequency of the standing order.
  7. Choose how long you want the standing order to continue for and choose the purpose of the payments.

 

What you need to know

You can cancel a standing order by 8pm on the working day before the payment is due to be taken from your account.

Mobile Banking

Steps:

  1. Log on to Mobile Banking
  2. Choose your account.
  3. Click on the 3 dots in the top-right hand corner of the screen and choose ‘Standing orders’.
  4. Click on the standing order you want to cancel.
  5. Check the details to make sure you’re cancelling the right standing order and click ‘Delete Standing order’.

If you’re already using Online Banking, download our mobile banking app for your phone or device. Then you can log on with the same details you use for Online Banking and you’re ready to go. 

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Online Banking

Steps:

  1. Log on to Online Banking
  2. Click the ‘Standing orders’ tab at the top of the page.
  3. Choose your account.
  4. Choose ‘Cancel’ from the drop-down box. 
  5. Check the details to make sure you’re cancelling the right standing order and click ‘Confirm’.

 

How to see your standing orders

On your statement you’ll see ‘Regular transfer payment’ for a standing order between your own accounts or ‘Standing order via faster payment’ for standing orders to someone else’s account. If you can’t see either of these, you may be looking for a Direct Debit or recurring card payment

Mobile Banking

    Viewing a standing order

    1. Log on to Mobile Banking
    2. Choose your account.
    3. Click on the 3 dots in the top-right corner and choose ‘Standing orders’.
    4. Click on the standing order you want to look at.

    If you’re already using Online Banking, download our mobile banking app for your phone or device. Then you can log on with the same details you use for Online Banking and you’re ready to go. 

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    Please note that you can’t amend a standing order in the mobile app.

    Online Banking

    Amending a standing order

    1. Log on to your Online Banking
    2. Click the ‘Standing orders’ tab at the top of the page.
    3. Choose your account.
    4. Choose ‘Amend’ from the drop-down box.
    5. Enter the details you want to amend and click ‘Continue’.
    6. Check the details are correct and click ‘Confirm’.

    Viewing a standing order

    1. Log on to Online Banking
    2. Click the ‘Standing orders’ tab at the top of the page.
    3. Choose your account.
    4. Choose ‘View details’ from the drop-down box.

     

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