Managing your account online

We're helping keep you safe from scams when you make payments. Take a look

You can securely access and manage any of your accounts through Online Banking and the mobile banking app. Log on with your computer, tablet or smartphone or use Mobile Banking on your phone.

If you have more than one account or a credit card, a mortgage or investments with us, you'll also be able to manage them through Online Banking.

If you're new to Online Banking, take a look at the section below to learn how to sign up.

  • View your account balance, interest rates and any fees.
  • Check your latest transactions and statements.
  • View and download your account summary to help with tax returns.
  • Make payments securely or transfer money between accounts.
  • Check, change or cancel any pending payments.
  • Let us know you'll be using your card abroad.
  • Report a lost or stolen card.
  • Set up free email or text alerts.
  • Help with questions about Mobile and Online Banking using chat with us
  • Manage how we contact you about your account.
  • Order new cards, PINs, chequebooks and statements.
  • Update your personal details and security settings.
  • Know you're protected by our Online and Mobile Banking commitment

Learn more with our Online Banking videos

You can be confident your money is safe when you manage your account online. We have robust standards of security in the technology behind Online Banking and how we guard your identity.

The technology behind Online Banking

The secure areas of our website and app uses strong 128-bit SSL (Secure Socket Layer) encryption to keep your details safe.

Keeping your details secure online

We provide multiple ways to keep your details safe online.

  • Your log on details are unique to you.
  • Depending on your device, you can choose to use TouchID or FaceID to log on to Mobile Banking with your fingerprint or face.
  • For certain transactions, we provide an additional layer of security by asking you to enter your security details, by sending you an OTP or by referring you to our mobile banking app, so that we can check its you. Read more about our online security here
  • Your online transactions are covered by our Online and Mobile Banking Commitment.

We recommend you always keep your computer's virus and malware software up-to-date. You can also download the free Trusteer Rapport software from IBM to protect your data online

Our Online and Mobile Banking Commitment

We give you a peace of mind guarantee that we will refund money taken from your account as a result of fraud. This guarantee does not cover instances where you have acted fraudulently or have not taken reasonable steps to keep your security information safe.

Protect yourself from scams online

Scams trick people into revealing their bank details or making payments to unknown parties. Criminals target people of all ages with genuine-sounding scenarios to convince them to make a payment or reveal their banking details. Protect yourself by knowing some of the techniques criminals use by visiting our fraud and security centre

To sign up for Online Banking you’ll need your mobile phone and either: 

  • your debit or credit card, or 
  • your banking or savings account number and sort code. 

Once you’ve registered, we’ll send your secure log on details in the post.

If you’re already using Online Banking, download our mobile banking app for your phone or device. Then you can log on with the same details you use for Online Banking and you’re ready to go.

You can download our app on your mobile phone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.

app store badge google play badge

If you haven’t signed up for Online and Mobile Banking yet, you can get started today. 

Trouble logging on?

If you’re having problems logging on, please see our trouble logging on page. You can also reset your details if you’ve forgotten them.

Alternatively, you can contact us

Was this helpful?

Ask us a question

When logged into Mobile or Online Banking, Sandi, our digital assistant, can help get the answers you need

Visit us in branch