Managing your account online

We're helping keep you safe from scams when you make payments. Take a look

You can securely access and manage any of your accounts through Online Banking and Mobile Banking. Log on with your computer, tablet or smartphone or use Mobile Banking on your phone.

If you have more than one account or a credit card, a mortgage or investments with us, you'll also be able to manage them through Online Banking.

If you're new to Online Banking, take a look at the section below to learn how to sign up.

  • View your account balance, interest rates and any fees.
  • Check your latest transactions and statements.
  • View and download your account summary to help with tax returns.
  • Make payments securely or transfer money between accounts.
  • Check, change or cancel any pending payments.
  • Let us know you'll be using your card abroad.
  • Report a lost or stolen card.
  • Set up free email or text alerts.
  • Help with questions about Mobile and Online Banking using chat with us
  • Manage how we contact you about your account.
  • Order new cards, PINs, chequebooks and statements.
  • Update your personal details and security settings.
  • Know you're protected by our Online and Mobile Banking commitment

Learn more with our Online Banking videos

You can be confident your money is safe when you manage your account online. We can protect your identity with our secure Online Banking.

The technology behind Online Banking

Our secure website and app uses strong 128-bit SSL (Secure Socket Layer) encryption to keep your details safe.

Keeping your details secure online

We provide multiple ways to keep your details safe online.

  • Your log on details are unique to you.
  • Depending on your device, you can choose TouchID or FaceID to log on to Mobile Banking with your fingerprint or face.
  • For some transfers and payments, we'll ask additional security questions. We'll send you a One Time Passcode (OTP) or refer you to our Mobile Banking app, so that we can check it's you. Read more about our online security here
  • Your online transactions are covered by our Online and Mobile Banking Commitment.

We recommend you always keep your computer's virus and malware software up-to-date. You can also download the free Trusteer Rapport software from IBM to protect your data online

Our Online and Mobile Banking Commitment

We guarantee to refund money taken from your account if you've been a victim of fraud. This guarantee doesn't apply if you've committed fraud or weren't responsible with your security information.

Protect yourself from scams online

Scammers trick people into sharing their bank details and making payments to unknown parties. They approach anyone by using false stories and situations that sound genuine to convince you they're real. You can stop this and protect yourself by learning some techniques these criminals use. Visit our fraud and security centre.

To sign up for Online Banking you’ll need your mobile phone and either: 

  • your debit or credit card, or 
  • your banking or savings account number and sort code. 

Once you’ve registered, we’ll send your secure log on details in the post.

If you’re already using Online Banking, download Mobile Banking for your phone or device. Then you can log on with the same details you use for Online Banking and you’re ready to go.

You can download our app on your mobile phone or device from the iOS App Store or the Google Play Store. Just click on one of the logos below to get started. We don’t ever recommend downloading apps from other third-party sites.

app store badge google play badge

If you haven’t signed up for Online and Mobile Banking yet, you can get started today. 

Trouble logging on?

If you’re having problems logging on, please see our trouble logging on page. You can also reset your details if you’ve forgotten them.

Alternatively, you can contact us

Was this helpful?

Ask us a question

When logged into Mobile or Online Banking, Sandi, our digital assistant, can help get the answers you need

Visit us in branch