Banking at your Post Office
You can also do your everyday banking at your local Post Office. All Santander personal customers who have a current account can use Post Office branches for:
- cash withdrawals
- cash deposit
- balance enquiries
- cheque deposits (you will need to pre-order envelopes and paying in slips).
Opening hours, services and transaction limits vary by Post Office. Please check at your local Post Office branch. Find out more about banking at the Post Office here Post Office website or call us on 0800 9 123 123.
To withdraw cash at a Post Office, you'll need:
- your debit or Basic cash card and your PIN.
If withdrawing at a cash machine, standard cash machine withdrawal limits apply - see your General Terms and Conditions (358 KB) for the limits. To withdraw more than the cash machine limit, please call Santander first on 0800 9 123 123.
For withdrawals at a Post Office counter, standard branch limits apply, although some Post Offices won't let you withdraw more than £1000.
Never transfer or withdraw money out of your account if you’re ever instructed to do so for security reasons.
If you don't have a PIN and wish to use these services, please call us on 0800 9 123 123 or visit your local Santander branch
To deposit cash at a Post Office, you'll need:
- your debit or Basic cash card.
You will need to order a new card if the long number on the front of your current card starts with:
- 6768 83 or 4757 14 and was issued before July 2015 or
- 4547 42 and was issued before June 2015 and is not contactless.
Please call us on 0800 9 123 123 or visit your local Santander branch so we can reissue your card.
If your card starts with any other number or has a contactless symbol you can use the service today with your existing card.
There is a maximum limit of £20,000. Some Post Office branches only allow cash deposits up to a limit of £1,000 please check at your local Post Office branch if you want to deposit more.
To make a balance enquiry at a Post Office, you'll need:
- your debit or cash card and your PIN
- you will receive a receipt which confirms your current balance and available balance.
To deposit cheques at a Post Office, you'll need
- a personalised paying in slip and a deposit envelope along with the cheque(s) you want to deposit.
For a cheque paid into your account on a working day, as long as it isn't returned to us as unpaid, you'll get the funds by midnight two working days later, as it takes longer for us to process cheques through the Post Office.
To use this service, you'll need to pre-order paying in slips and deposit envelopes by calling 0800 9 123 123.
For further support on depositing cheques during the coronavirus pandemic, please see our banking in your branch page.