Service quality information
The Financial Conduct Authority requires us to publish the following information about our personal current accounts:
- How to get help and support
- How to carry out common tasks
- Information about our incidents
- Information about our complaints
- What you’ll need to open a current account
- How to open a current account
- Account opening information
- Replacing a lost, stolen or stopped debit card
How to get help and support
How and when you can contact us to ask about the following things:
Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account or queries you can raise in one of our branches.
¹Bank Holiday 8am - 8pm excluding Boxing Day (8am to 6pm). Closed Christmas Day, New Year’s Day & Easter Sunday. Christmas Eve 8am to 5pm and New Years Eve 8am to 6pm.
²Webchat for internet banking is not available at this time but you can send us a Secure Message through our Online Banking or contact us on the number above within the hours specified.
³Live chat for Mobile Banking isn’t available at this time but you can contact us on the number above within the hours specified.
How to carry out common tasks
How and when you can use your bank account to do the following things:
Note: This is a list of common queries. It does not represent the full list of actions you can raise in relation to your account or actions you can take in one of our branches.
1required for at least the previous 90 days
2able to send money to new and existing payees
3Only available for last 10 transactions
4Only available for existing payees
5Only available on iOS & Android
Information about our incidents
Information about operational and security incidents.
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
1The numbers shown are the total number of incidents reported by Santander UK
Information about our complaints
What you'll need to open a current account
How to open a current account
Information about how to open an account
To open any of our accounts, a new customer will need to provide us with the document and information set out here
We may request additional information or documents in individual cases.
You can open an account:
1You can pop in but it's best to book an appointment first by calling 0800 068 6699
2Some accounts can only be opened in branch
3Available for customers with additional needs only
Account opening information
Replacing a lost, stolen or stopped debit card