Customer identification documents

When we open an account, we need to know our customers, to comply with money laundering regulations.

These regulations are to prevent criminals from using financial products and services to launder money. They also protect you from criminals who might try to use your identity without your knowledge.

We may need to complete other checks and ask you to send us with other documents, if this is the case we will contact you.

What kind of ID do we ask for?  

This depends if you're a new or existing customer and if you live in the UK or not, we might ask you for:

  • A driving licence
  • A passport
  • A letter from HMRC or the Department of Work and Pensions
  • A council tax bill or demand
  • A bank statement.

Take a look at our customer identification documents (112 KB) to understand what we’ll need from you depending on your individual position.
To view these documents, you may need to download Adobe Reader

Requests for information

Make sure your information is up to date, we may contact you after your account has been opened. 

To learn more on why we do this, take a look at our handy guide (28 KB)

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