We need to know our customers to comply with money laundering regulations. These regulations stop criminals using financial products and services to launder money. They also protect you from criminals who might try to use your identity without you knowing.
Some documents cannot be accepted for applications made through our mobile banking App. Follow the guidance within the App for full details.
We might need to complete more checks and you might need to send us other documents. We’ll let you know if this is the case.
Take a look at our customer identification documents (PDF - 70 KB) to find out what we might need from you.
If you need to send us documents for an application you’ve already made, our document upload hub has advice and a guide on best practices.
To view these documents, you might need Adobe Reader
Requests for information
Make sure your information is up-to-date, we may contact you after your account has been opened.
To learn more on why we do this, take a look at our handy guide (PDF - 28 KB)