When we open an account, we need to make sure that we know our customer and, in certain circumstances, identify that customer complies with money laundering regulations. These regulations aim to prevent criminals from using financial products and services to launder money. They also protect you from criminals who might try to use your identity without your knowledge. Occasionally we may need to complete additional checks and ask you to provide us with other documents, if this is the case we will contact you.

What kind of ID do we ask for?

  • Depending on whether you're a new or existing customer, and whether you're UK-based or not, we might ask you for:
  • A driving licence
  • A passport
  • A letter from HMRC or the Department of Work and Pensions
  • A council tax bill or demand
  • A bank statement

You'll need to take a look at our customer identification documents (50 KB) list to understand exactly what we’ll need from you depending on your individual position.
To view these documents, you may need to download Adobe Reader

Requests for information
To make sure the information we have for you is up to date, we may contact you from time to time after your account has been opened. To find out more and to understand why we do this, take a look at our handy guide (28 KB)

Was this helpful?

Ask us a question

We'll help you get the

 answers you need

Do your banking online

Ways for you to manage your

 money without leaving home