Upload your documents to complete your application. Once you’ve logged into the hub, you’ll see which documents we need from you. The hub will guide you through exactly what to upload.
Know what you need? Go straight to the hub.
Visit our customer identification documents guide
How to use the document upload hub
First, click the ‘go into hub’ button below
You’ll find this at the bottom of the page
Next, add your reference number and other details we’ve asked for
You’ll see a list of what documents we need from you
If you don’t already have your documents stored on your device, you’ll need to scan or take a photo of them
Once you’ve uploaded the correct documents, you’re all done!
We’ll let you know what happens next and we’ll contact you if we need anything else. You can see details of the documents we need when you log on to the hub and at the bottom of this page.
How to photograph your documents
If you’re sending us a photo of your UK Irish passport, you’ll need to check it’s signed and up to date.
We’ll need to be able to see all the details on your uploaded documents clearly.
When taking a photo or scan of your documents make sure that the image is clear, legible and that nothing is blurred or covered.
All 4 edges of your document can be seen in the image.
If you’re taking a photo, try putting the document on a dark surface.
Use plenty of natural lighting and take the photo directly above as possible.
If you’re sending us a photo of a passport that’s not UK or Irish, you’ll need to include your Visa right to remain document in the same photo.
If you’re sending back documents on behalf of a child and you’re sending your documents too, if the surname doesn’t match, you must send document that link the parent and child. Examples include long version of the birth certificate, an adoption certificate, a marriage certificate, a decree absolute, a deeded poll, statutory declaration, or civil partnership agreement.
Once you’ve taken the photo you need to send it to us. Here’s how to do that.
To use the document uploaded hub, click log on to the hub below. Add your reference and a few details. Upload your document from your phone, tablet, or computer.
You’re all done.
We’ll contact you on the email address you’ve provided as soon as the documents have been reviewed.
When you're ready to use this to see all the details on your uploaded documents' pages, follow using a photo as scan of your document, make sure:
The image is clear, legible, and that no details are blurred or covered.
All 4 edges of your document are visible within the image.
If you’re taking a photo, try placing the document on a dark surface, use plenty of natural lighting, and take the photo as directly above as possible.
If you’re acting as an executor or Power of Attorney, go to the hub and make sure you use your details.
If you can't upload your documents, visit our contact us page or call us to get in touch
We may ask for alternative documents such as
Proof of income:
Letter from the Department of Work and Pensions (DWP)
Must be less than 12 months old
Last 3 months of payslip
Latest version of SA302
Ready to upload your documents?
Visit our customer identification documents guide
If you can’t upload your documents, just visit contact us to see all the ways to get in touch.