Information and document upload hub


Send documents and information to us using our quick and simple upload hub.

How to use the upload hub

You’ll have an email from us that includes your reference number, instructions for using the hub, and what documents you will need to upload.

To use the document upload hub:

  • click ‘Log on to the hub’ below
  • add your reference and a few details
  • upload your documents from your phone, tablet or computer (check our lists below to see what details you’ll need to include when scanning or taking a picture of each specific document)

For more information on what ID we accept, visit our customer identification documents page.

Providing the right document in the right way
 

If you’re sending us a photo of your UK Irish passport, you’ll need to check it’s signed and up to date.

We’ll need to be able to see all the details on your uploaded documents clearly.

When taking a photo or scan of your documents make sure that the image is clear, legible and that nothing is blurred or covered. 

All 4 edges of your document can be seen in the image.

If you’re taking a photo, try putting the document on a dark surface.

Use plenty of natural lighting and take the photo directly above as possible.

If you’re sending us a photo of a passport that’s not UK or Irish, you’ll need to include your Visa right to remain document in the same photo.

If you’re sending back documents on behalf of a child and you’re sending your documents too, if the surname doesn’t match, you must send document that link the parent and child. Examples include long version of the birth certificate, an adoption certificate, a marriage certificate, a decree absolute, a deeded poll, statutory declaration, or civil partnership agreement.

Once you’ve taken the photo you need to send it to us. Here’s how to do that.

To use the document uploaded hub, click log on to the hub below. Add your reference and a few details. Upload your document from your phone, tablet, or computer. 

You’re all done.

We’ll contact you on the email address you’ve provided as soon as the documents have been reviewed.


Remember, we'll need to be able to see all the details on your uploaded documents clearly. When taking a photo or scan of your document, make sure that:

  • the image is clear, legible, and that no details are blurred or covered 
  • all 4 edges of your document are visible within the image

If you’re taking a photo, try placing the document on a dark surface, use plenty of natural lighting, and take the photo as directly above as possible.

If you’re acting as an executor or Power of Attorney, go to the hub and make sure you use your details.

Log on to hub

Document lists

UK and Irish Passport

Must be unexpired and signed.

What to scan and send: 

  • Photo page including page above.
  • Reference details such as names (including additional name), date of birth, issue expiry date, etc

Non-UK or Non-Irish Passport

Must be unexpired and with a valid visa or Biometric Residency Permit (BRP). For EU nationals, evidence of EU pre-settlement or settlement scheme right to remain is acceptable.

We don’t accept: 

  • Visit visa 
  • Multi visit visas
  • British National Overseas passports (unless a valid VISA or BRP is obtained)

What to scan and send: 

  • Please include both photo page of your passport & right to remain document (front and back if it is a BRP) on one page and scan back to us.

Biometric residence permit

Must be unexpired and containing visa requirements.

We don’t accept: 

  • Visit visa 

What to scan and send: 

  • Front and back of card (one picture or scan with both sides on one page)

EEA or Swiss National Identity Card

Must be unexpired and with valid visa or Biometric Residency Permit (BRP), or evidence of EU settlement scheme right to remain.

What to scan and send: 

  • Front and back of card (one picture or scan with both sides on one page)

Northern Ireland voters card (issued by the Electoral Office for Northern Ireland)

Must be unexpired.

What to scan and send: 

  • Front and back of the card (one picture or scan with both sides on one page)

UK photo card driving licence

Must be unexpired, signed and photograph in date.

What to scan and send: 

  • Front of card 
  • Can be your full or provisional licence 

UK old-style paper driving licence

Must be unexpired.

We don’t accept:

  • Provisional old style paper licence

What to scan and send: 

  • Photo of the complete front page including expiry date

Blue Badge disabled parking permit

Must be unexpired.

What to scan and send:  

  • Front and back of card on one page

Notification of entitlement to UK Government or Local Authority pension or benefits

Must be less than 12 months old. The document can still be accepted as identification if addressed to a carer or attorney.

What to scan and send: 

  • Copies of all pages with personal details recorded
  • The section which contains any relevant reference numbers
  • The section which contains the date 
  • The section which contains the amount awarded

HMRC (HM Revenue & Customs) correspondence

Must be less than 12 months old.
Only the following are acceptable as a list 1 document: HMRC (HM Revenue & Customs) coding, assessment, statement, or tax credit document.

We don’t accept: 

  • P45s or P60s
  • HMRC notification of NI numbers unless the date includes a day, month and year

What to scan and send: 

  • The page containing address, date of issue, reference numbers and National Insurance numbers

Educational grant, loan, or bursary

This document should confirm the amount awarded, be dated within last 12 months, and the name and address must match the application.

What to scan and send: 

  • Copies of all pages with personal details recorded
  • The section which contains any relevant reference numbers
  • The section which contains the date
  • The section which contains the amount award

UK driving licence

Must be unexpired, signed and photograph in date.

What to scan and send: 

  • Front of card

UK old-style paper driving licence

Must be unexpired and signed.

We don’t accept: 

  • Provisional old style paper licence 

What to scan and send: 

  • Photo of the complete front page including expiry date

Notification of entitlement to UK Government or Local Authority pension or benefits

Must be less than 12 months old.

What to scan and send: 

  • Document that may be addressed to a carer, parent, or attorney
  • Copies of all pages with personal details recorded
  • The section which contains any relevant reference numbers

HMRC/DWP correspondence

Must be less than 12 months old.

We don’t accept:

  • P45s and P60s

What to scan and send: 

  • The page containing your residential address and date of issue
  • Reference numbers and permanent National Insurance numbers

Local authority Council Tax bill, demand letter or exemption certificate

Must be for current tax year.

What to scan and send: 

  • The page containing your residential address (postal and billing), date of issue, and reference numbers

Bank, building society, credit card or credit union statement

Must be the most recently issued and less than three months old (except for annual bank statements which must be less than 12 months old).

We don’t accept:

  • Santander Bank Account Statements

What to scan and send: 

  • As a minimum the front page of the document must contain your name, residential address,  account details with sort code and account number and details of transactions

Mortgage statement from a recognised lender

Must be less than 12 months old.

What to scan and send: 

  • Document which must contain your name, residential address , account details with sort code and account number and details of transactions

Utility bill

Must be less than three months old. If it’s an annualised bill then less than 12 months old

We don’t accept:

  • Mobile phone bills (where not bundled into landline bill)

What to scan and send:

  • As a minimum the front page of the document which includes your name, residential address, account details and/or reference numbers, and usage or connection charges for the utility/service

Local authority or housing association tenancy agreement

Must be less than 12 months old and be current a current agreement.

We don’t accept:

  • Private tenancy agreements  

What to scan and send:

  • All pages of the agreement/rent card

If the applicant is under 18 and not able to provide a proof of identity document from the standard list, then we can accept one of the following documents listed below instead. Make sure you check the above standard list 1 first.

List 1

Young person’s Proof of Age Standards (PASS) Card

Must be unexpired.

What to scan and send: 

  • Front and back of card on one page

Young Scot’s national entitlement card

Must be unexpired.

What to scan and send: 

  • Front and back of card on one page

Birth certificate

What to scan and send: 

  • The whole document

Adoption certificate

What to scan and send: 

  • The whole document

NHS medical card

What to scan and send: 

  • The whole document

List 2

Confirmation from your work, school, college, university, or care institution

What to scan and send: 

  • The whole document

Parents proof of address document from standard List 2 

If the surnames do not match, you must send documentation linking the parent and child. Examples include long version of the birth certificate, an adoption certificate, a marriage certificate, a decree absolute, a deed poll, statutory declaration or civil partnership agreement 

What to scan and send: 

  • See guidance under List 2

Child benefit or child tax credit documentation 

Must be less than 12 months old

What to scan and send: 

  • The whole document

NHS Medical Card or GP registration letter 

What to scan and send: 

  • The whole document
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