Send documents and information to us using our quick and simple upload hub.
How to use the upload hub
You’ll have an email from us that includes your reference number, instructions for using the hub, and what documents you will need to upload.
To use the document upload hub:
- click ‘Log on to the hub’ below
- add your reference and a few details
- upload your documents from your phone, tablet or computer (check our lists below to see what details you’ll need to include when scanning or taking a picture of each specific document)
For more information on what ID we accept, visit our customer identification documents page.
Providing the right document in the right way
If you’re sending us a photo of your UK Irish passport, you’ll need to check it’s signed and up to date.
We’ll need to be able to see all the details on your uploaded documents clearly.
When taking a photo or scan of your documents make sure that the image is clear, legible and that nothing is blurred or covered.
All 4 edges of your document can be seen in the image.
If you’re taking a photo, try putting the document on a dark surface.
Use plenty of natural lighting and take the photo directly above as possible.
If you’re sending us a photo of a passport that’s not UK or Irish, you’ll need to include your Visa right to remain document in the same photo.
If you’re sending back documents on behalf of a child and you’re sending your documents too, if the surname doesn’t match, you must send document that link the parent and child. Examples include long version of the birth certificate, an adoption certificate, a marriage certificate, a decree absolute, a deeded poll, statutory declaration, or civil partnership agreement.
Once you’ve taken the photo you need to send it to us. Here’s how to do that.
To use the document uploaded hub, click log on to the hub below. Add your reference and a few details. Upload your document from your phone, tablet, or computer.
You’re all done.
We’ll contact you on the email address you’ve provided as soon as the documents have been reviewed.
Remember, we'll need to be able to see all the details on your uploaded documents clearly. When taking a photo or scan of your document, make sure that:
- the image is clear, legible, and that no details are blurred or covered
- all 4 edges of your document are visible within the image
If you’re taking a photo, try placing the document on a dark surface, use plenty of natural lighting, and take the photo as directly above as possible.
If you’re acting as an executor or Power of Attorney, go to the hub and make sure you use your details.