Coronavirus – prepare and prevent for more peace of mind

Tip 1 – Support and advice available if you’ve been financially impacted by coronavirus

We can help you in a number of different ways if you have been financially impacted by coronavirus. Our aim is to try to find solutions that suit your specific circumstances.

Working capital: If you have a Bounce Back Loan and your 12 month repayment holiday is coming to an end, you’ll need to start making repayments. Learn about repaying, including making an overpayment and the Pay As You Grow options (paying interest only for 6 months, taking payment holiday and extending your loan term).

If you’re not already registered for Online Business Banking, you can register to see and manage your Bounce Back Loan 

Business credit card payment holidays: If you have an existing payment holiday that’s coming to an end and you’re worried about restarting your payments, please call us on 0800 218 2345.

Taking your business online: If your business relies on meeting customers face to face, consider changing your business model. Take card payments online and over the phone.

Tip 2 – Practical support and insights to help your organisation adapt

During these unprecedented times we know that many businesses need more than just financial help. Take a look at our Survive and Revive information on business planning, marketing, sustainability and much more.

Tip 3 – Government support and your wellbeing

The UK government continues to support businesses through the disruptions caused by coronavirus. Details on the current support available can be found via their business support web pages

  • For support specific to the devolved nations please visit:
  • Business support for business in Scotland
  • Business support for businesses based in Wales
  • Business support for businesses based in Northern Ireland

Wellbeing: We know that the current situation is creating feelings of stress and isolation, which can affect the mental health of you, your colleagues and employees. The charity Mind have produced a series of free resources to help improve mental wellbeing in your workplace which you can read online or download.  

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Tip 4  Contact us via social media

So that we can support those customers most in need, please contact us via social media in the first instance. Our team are ready to help you on Facebook or Twitter.

If you urgently need help, you can speak to your local Business Banking Manager.


Tip 5 – Make sure you’re registered for Online Banking and download our mobile app

Online and Mobile Banking are the simplest ways you can securely manage your money. If you’re not already signed up, please sign up for Online Banking. You can check your balance, make payments and much more from your smartphone, computer, tablet or other device, without having to leave your home. 

If you’ve forgotten your registration details you should be able to retrieve them in a few simple steps 

You’ll also need to make sure you’ve registered for Online Banking to see your Bounce Back Loan

Tip 6  Keep an eye on our service status

You can check the status of each of our services, such as Mobile Banking, Online Banking and cash machines, on our service status page.

From Thursday 5 November, our branches will be open between 10am and 2pm, Monday to Friday and closed on Saturday and Sunday. Check our branch locator for further details. Don’t forget that you can also do your banking in Post Office branches. 

To protect both our staff and customers, please only visit an open branch if absolutely necessary and you’re unable to resolve an urgent issue either online or over the phone.​​

Tip 7 – Use contactless and mobile payments 

To avoid the need to touch the payment terminal or exchange cash in stores, consider contactless payment using your Santander debit or credit cards. It’s available in most stores - simply tap your card on the device.

Payment amounts are limited to £45. Find out more about contactless

You can also link most Santander debit cards and credit cards to your smartphone or device to make mobile payments, this means you can make secure, cashless payments. Find out more about mobile payments

If you’d like to be able to offer contactless payments to your customers, take a look at Elavon

Tip 8  Stay alert

Unfortunately, some fraudsters are trying to take advantage of the current situation, so make sure you’re on the lookout for anything suspicious, including messages about coronavirus claiming to be from your bank. Remember, we’ll never ask you for your full PIN or password or ask you to move money from your accounts.

Find out how to protect your business

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