Coronavirus – prepare and prevent for more peace of mind

Tip 1 – Support and advice available if you have been financially impacted by coronavirus

We can help you in a number of different ways if you have been financially impacted by coronavirus. Our aim is to try to find solutions that suit your specific circumstances.

Overdrafts and small business loans are available (subject to status) to support our customers with their working capital needs. You can apply for an overdraft here or a small business loan here and your application will be assessed against the Coronavirus Business Interruption Loan Scheme criteria with the Government covering interest payments for the first 12 months and any arrangement fees. 

The Government has also taken a number of measures to help support businesses through the disruptions caused by coronavirus including:

  • A statutory sick pay relief package for small businesses.
  • A 12-month business rates holiday for all retail, hospitality and leisure businesses in England.
  • Small business grant funding of £10,000 for all businesses in receipt of small business rate relief or rural rate relief; and 
  • Grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000.

Businesses can find information on the whole range of support that the Government is offering at the COVID-19: guidance for employees, employers and businesses page

For any businesses looking for general support, the government has provided guidance to help both employers and businesses

Business credit card payment holidays: Further information and the online application form for Business Cashback Credit Card payment holidays will be available soon. 

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Tip 2 – Contact us via social media

So that we can support those customers most in need, we ask you to use social media in the first instance. Our team are ready to help you on Facebook or Twitter.

For those who urgently need help, you can speak to your local Relationship Manager.

Tip 3 Make sure you’re registered for Online Banking and download our mobile app

Online Banking and the mobile app are the simplest ways you can securely manage your money. If you’re not already signed up, please sign up here.

Using Online Banking and Mobile Banking means you can check your balance, make payments and much more from your smartphone, computer, tablet or other device, without having to leave your home. 

If you’ve forgotten your registration details you should be able to retrieve them in a few simple steps which are detailed here  

Tip 4 – Keep an eye on our service status

To find the status of each of our services, such as Mobile Banking, Online Banking and cash machines, take a look at our service status page.

To see the latest opening hours and any other relevant information about your local branch, check out our branch locator. No branches will be open on Saturdays or Sundays.

Our branches will be temporarily reducing their hours to 10am-2pm Monday to Friday, with the exception of Gateshead Metro which will be open 10.30am-2pm. 

Tip 5 – Use contactless and mobile payments 

Our debit and credit cards are contactless, so you should be able to use a contactless payment device in most shops, which means you don't always have to touch the payment terminal or exchange cash, helping you to stay safe.

Simply tap your card on the device. Payment amounts are limited to £30, starting to change to £45 from April. Find out more about contactless

You can also link most Santander debit cards and credit cards to your smartphone or device to make mobile payments, this means you can make secure, cashless payments. Find out more about mobile payments 

Tip 6 – Stay alert

Unfortunately, fraudsters may try to take advantage of the current situation, so make sure you’re on the lookout for anything suspicious, including messages about coronavirus claiming to be from your bank. Remember, we’ll never ask you for your full PIN or password or ask you to move money from your accounts.

Find out how to protect your business here  

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