Coronavirus – prepare and prevent for more peace of mind

Tip 1 – Support and advice available if you’ve been financially impacted by coronavirus

We can help you in a number of different ways if you have been financially impacted by coronavirus. Our aim is to try to find solutions that suit your specific circumstances.

Working capital: You can apply for a Bounce Back Loan which will offer a straightforward application and quick access to funds. You will also pay no interest, arrangement fees or capital repayment for the first 12 months.

If we’re unable to offer you lending we may be able to help with alternative sources of finance

Business credit card payment holidays: We can offer a payment holiday for up to 3 months if you need it. The best way to apply is online.

If you have an existing payment holiday that is coming to an end and you’d like to discuss the options available to you, please call us on 0800 218 2345.

Taking your business online: If your business relies on meeting customers face to face, consider changing your business model. Take card payments online and over the phone.

Tip 2 – Government support and your wellbeing

Government support: The government has also taken a number of measures to help support businesses through the disruptions caused by coronavirus including:

  • A statutory sick pay relief package for small businesses.
  • A 12-month business rates holiday for all retail, hospitality and leisure businesses in England.
  • Small business grant funding of £10,000 for all businesses in receipt of small business rate relief or rural rate relief; and 
  • Grant funding of £25,000 for retail, hospitality and leisure businesses with property with a rateable value between £15,000 and £51,000.

You can find information on the whole range of support that the government is offering at the COVID-19: guidance for employees, employers and businesses page

If you’re looking for general support, the government has provided guidance to help both employers and businesses

Wellbeing: We know that the current situation is creating feelings of stress and isolation, which can affect the mental health of you, your colleagues and employees. Take a look at our tips and information on looking after your wellbeing

facebook badge
facebook badge

Tip 3  Contact us via social media

So that we can support those customers most in need, please contact us via social media in the first instance. Our team are ready to help you on Facebook or Twitter.

If you urgently need help, you can speak to your local Relationship Manager.


Tip 4 – Make sure you’re registered for Online Banking and download our mobile app

Online and Mobile Banking are the simplest ways you can securely manage your money. If you’re not already signed up, please sign up for Online Banking. You can check your balance, make payments and much more from your smartphone, computer, tablet or other device, without having to leave your home. 

If you’ve forgotten your registration details you should be able to retrieve them in a few simple steps 

Tip 5  Keep an eye on our service status

You can check the status of each of our services, such as Mobile Banking, Online Banking and cash machines, on our service status page.

The majority of branches have reduced their hours to 10am-2pm weekdays and no branches will be open at weekends. There are a number of exceptions to weekday opening times so please check out our branch locator. Don’t forget that you can also do your banking in Post Office branches.

To protect both our staff and customers, please only visit an open branch if absolutely necessary and you’re unable to resolve an urgent issue either online or over the phone.​​

Tip 6 – Use contactless and mobile payments 

To avoid the need to touch the payment terminal or exchange cash in stores, consider contactless payment using your Santander debit or credit cards. It’s available in most stores - simply tap your card on the device.

Payment amounts are limited to £30, starting to change to £45 from April. Find out more about contactless

You can also link most Santander debit cards and credit cards to your smartphone or device to make mobile payments, this means you can make secure, cashless payments. Find out more about mobile payments

If you’d like to be able to offer contactless payments to your customers, take a look at Elavon

Tip 7  Stay alert

Unfortunately, some fraudsters are trying to take advantage of the current situation, so make sure you’re on the lookout for anything suspicious, including messages about coronavirus claiming to be from your bank. Remember, we’ll never ask you for your full PIN or password or ask you to move money from your accounts.

Find out how to protect your business

Was this helpful?