If you’d like to complete a change of details request, please answer the below questions to see which form you need to fill in and to see if you need to speak with us.
Please only answer these questions if:
1) you're an existing Business Banking customer, and
2) your business records are up-to-date with Companies House
Visit our Corporate and Commercial Banking page if your business is medium-to-large-sized and have comprehensive banking, international or lending needs.
Please go to our customer verification page. Log on using the reference number we provided, and update your details.
If you need help with something else please visit our support page for more information.
If you don’t know your entity type or if the option hasn’t been listed, please visit our support page for more information or call us on 0330 123 9860, between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
To change an authorised person on your account, fill in a change of mandate form (PDF - 1.32 MB) and return it to us.
If you’re a sole trader, you can make an amendment to an employee’s signatory rights. However, if you’re looking to amend the account owner, you won’t be able to do this on the existing account.
If you have any questions, you can use our live chat service. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
If you’re changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.
If you need help with something else, please visit our support page for more information.
To change your organisation name you’ll need to a complete a change of mandate form (PDF - 1.61 MB) and return it to us. You’ll also need to send us some proof of ID (PDF - 105 KB) with your request.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You'll need to supply meeting minutes confirming this change.
Guidance for board or committee meeting minutes
Please make sure you include a copy of the board or committee meeting minutes for any change you are requesting.
Why are we asking for this?
- A copy of the board or committee meeting minutes showing that the board or committee has agreed to the changes requested.
- Check the board or committee meeting minutes are signed by any 2 committee members. These people don’t have to be signatories on the bank account.
- Check that the board or committee meeting minutes contain details of all changes you are requesting. This might include changes to your organisation’s name, address, telephone number or email address, new board or committee members or trustees, or new board or committee members or trustees to be added as new signatories on the bank account.
- Check that the changes you’ve requested in the form match the changes recorded within the board or committee meeting minutes.
- If you’re adding new board, committee members or trustees to your organisation or bank account then you’ll need to provide their personal details with your request. We’ll also need ID for each authorised person or signatory being added.
To change your business address or contact details, fill in a change of details form (PDF - 1.61 MB) and return it to us. You’ll also need to send us some proof of ID (PDF - 105 KB) with your request.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You will need to supply meeting minutes confirming this change.
Guidance for board or committee meeting minutes
Please make sure you include a copy of the board or committee meeting minutes for any change you are requesting.
Why are we asking for this?
- A copy of the board or committee meeting minutes showing that the board or committee has agreed to the changes requested.
- Check the board or committee meeting minutes are signed by any 2 committee members. These people don’t have to be signatories on the bank account.
- Check that the board or committee meeting minutes contain details of all changes you are requesting. This might include changes to your organisation’s name, address, telephone number or email address, new board or committee members or trustees, or new board or committee members or trustees to be added as new signatories on the bank account.
- Check that the changes you’ve requested in the form match the changes recorded within the board or committee meeting minutes.
- If you’re adding new board, committee members or trustees to your organisation or bank account then you’ll need to provide their personal details with your request. We’ll also need ID for each authorised person or signatory being added.
To change an authorised person on your account, fill in a change of details form (PDF - 1.61 MB) and send it back to us. You’ll also need to send us some proof of ID (PDF - 105 KB) with your request.
You'll need to supply meeting minutes confirming this change.
Guidance for board or committee meeting minutes
Please make sure you include a copy of the board or committee meeting minutes for any change you are requesting.
Why are we asking for this?
- A copy of the board or committee meeting minutes showing that the board or committee has agreed to the changes requested.
- Check the board or committee meeting minutes are signed by any 2 committee members. These people don’t have to be signatories on the bank account.
- Check that the board or committee meeting minutes contain details of all changes you are requesting. This might include changes to your organisation’s name, address, telephone number or email address, new board or committee members or trustees, or new board or committee members or trustees to be added as new signatories on the bank account.
- Check that the changes you’ve requested in the form match the changes recorded within the board or committee meeting minutes.
- If you’re adding new board, committee members or trustees to your organisation or bank account then you’ll need to provide their personal details with your request. We’ll also need ID for each authorised person or signatory being added.
If you have any questions, you can use our live chat service. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
If you’re changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.
If you need help with something else, please visit our support page for more information.
To change your business name you’ll need to a complete a change of details (PDF - 744 KB) form.
All the authorised persons on the account will need to sign this and return the form to us once completed.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You’ll need to update Companies House before requesting this change.
To change your business address or contact details fill in a change of details form (PDF - 744 KB) and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You’ll need to update Companies House before requesting this change.
To change an authorised person on your account, fill in a change of mandate form (PDF - 1.32 MB) and return it to us.
You’ll need to update Companies House before requesting this change.
If you’re a limited company or limited liability partnership and want to add or remove a director, you’ll need to complete a new personal guarantee. Where possible, we’ll contact you using secure email to issue your new personal guarantee to sign and return. You’ll need to do this for each credit card or overdraft you have.
Before signing a personal guarantee, you should seek independent legal advice, to make sure you understand what you’re agreeing to, and what you're responsible for.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
If you’re changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.
If you need help with something else, please visit our support page for more information.
To change your business name, you'll need to fill in our change of details form (PDF - 744 KB) and return it to us.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
To change your business address you'll need to complete a change of details form (PDF - 744 KB). All the authorised persons on the account will need to sign this and return the form to us once completed.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
To change an authorised person on your account, fill in a change of mandate form (PDF - 1.32 MB) and return it to us.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
If you’re changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.
If you need help with something else, please visit our support page for more information.
To change an authorised person on your account, fill in a change of mandate form (PDF - 1.32 MB) and return it to us.
You’ll need to update Companies House before requesting this change.
If you’re a limited company or limited liability partnership and want to add or remove a director, you’ll need to complete a new personal guarantee. Where possible, we’ll contact you using secure email to issue your new personal guarantee to sign and return. You’ll need to do this for each credit card or overdraft you have.
Before signing a personal guarantee, you should seek independent legal advice, to make sure you understand what you’re agreeing to, and what you're responsible for.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
If you’re changing your business entity, please call us on 0330 678 2509 between 8am-6pm Monday to Friday to talk about your account options. Or visit our accounts page for more information.
If you need help with something else, please visit our support page for more information.
You can change your business trading name online. Or fill in a change of details form (PDF - 744 KB) and return it to us.
If you want to change your registered business name, you’ll need to update Companies House first and then use the change of details form (PDF - 744 KB) to let us know.
If you have any questions, you can use our live chat service. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
To change your business name you'll need to complete a change of details form (PDF - 744 KB). All the authorised persons on the account will need to sign this and return the form to us once completed.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You’ll need to update Companies House before requesting this change.
You can change your business trading or correspondence address online, or fill in a change of details form (PDF - 744 KB) and return it to us.
If you have any questions, you can use our live chat service. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
You’ll need to update Companies House before requesting a change to your registered address.
To change your business address or contact details fill in a change of details form (PDF - 744 KB) and return it to us. You can also call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
You’ll need to update Companies House before requesting a change to your registered address.
To change an authorised person on your account, fill in our change of mandate form (PDF - 1.32 MB) and return it to us.
If you’re a limited company or limited liability partnership and want to add or remove a director, you’ll need to complete a new personal guarantee. Where possible, we’ll contact you using secure email to issue your new personal guarantee to sign and return.
If you have any questions, you can use our live chat service. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
Before signing a personal guarantee, you should seek independent legal advice, to make sure you understand what you’re agreeing to, and what you're responsible for.
If you’re a limited company or limited liability partnership, you’ll need to update Companies House before requesting this change.
If you’re a sole trader, you can add an additional cardholder to your Business Banking credit card account. However, if you want to amend the account owner, you won’t be able to do this on the existing account.
If you have any questions, you can use our live chat service. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
To add an additional cardholder to your Business Banking Credit Card account, fill in our additional cardholder form (PDF - 136 KB) and return it to us.
You can add a maximum of 4 additional cardholders to your credit card.
You can change your address or contact details in our Personal Mobile app or in Online Banking.
You can also call us on 0330 9 123 123. We’re open 7 days a week, between 8am-6pm.
Or visit a branch. For more information, visit our changing your details page.
If you’d like to change your name on your personal account, visit our changing your details page for information on how to get this done.
If you need help with something else, please visit our support pages for more information.
You can change your business address online, Or fill in a change of details form (PDF - 744 KB) and return it to us.
If you have any questions, you can use our live chat service. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
Your operating rules require more than one signatory. To change your business address you’ll need to a complete a change of details form (PDF - 744 KB)
All the authorised persons on the account will need to sign this and return the form to us once completed.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
Your business name is your legal name. You can change your business trading name online. Or fill in a change of details form (PDF - 744 KB) and return it to us.
If you have any questions, you can use our live chat service. Or call us on 0330 123 9860 between 8am-8pm Monday to Friday and 8am-2pm on Saturday to talk about your request.
Your operating rules require more than one signatory. To change your business name you’ll need to a complete a change of details form (PDF - 744 KB)
All the authorised persons on the account will need to sign this and return the form to us once completed.
To help with any questions, you can use our live chat service or call us on 0330 123 9860. We’re open between 8am-8pm Monday to Friday and 8am-2pm on Saturday.
If you opened your account before 28 Nov 2014, we recommend that you visit our Make it easier to operate your account page to find out how we can make your day-to-day banking easier.