By law, we must check the details we have about your business and all the people associated with it. This helps us to keep your account safe.
If we haven't sent you a unique reference code yet, you don't need to do anything. You can still make changes to your business details in Online Banking.
You have 60 days from when you receive a communication from us asking for up-to-date information to fill in this form. If you don't, we might stop payments or close your account in line with the Terms and Conditions which apply.
The form must be filled in by an authorised person who can sign for the business.
It can take up to an hour. You can't save and come back later - so get the bits you'll need ready first.
To start the form, you'll need:
- the reference number we sent you
- the last 3 digits of your mobile number
- a code (OTP) we'll send to your phone.
You might also need:
- ID and personal details for business owners
- the business' finances for the last and next 12 months
- countries you do business with
- your business type and industry
- any licences or memberships your business has.
Need help? Call our team on 0800 085 0562.