Welcome to customer verification

By law, we must check the details we have about your business and all the people associated with it. This helps us to keep your account safe.

If we haven't sent you a unique reference code yet, you don't need to do anything. You can still make changes to your business details in Online Banking.

You have 60 days from when you receive a communication from us asking for up-to-date information to fill in this form. If you don't, we might stop payments or close your account in line with the Terms and Conditions which apply.

The form must be filled in by an authorised person who can sign for the business.

It can take up to an hour. You can't save and come back later - so get the bits you'll need ready first.

To start the form, you'll need:

• the reference number we sent you
• the last 3 digits of your mobile number
• a code (OTP) we'll send to your phone
• ID and personal details for business owners. 

To fill in the form, we must have the correct mobile number for you on our records. To check or update your mobile number, please go to Online Banking, click on My details & settings, then Change business details.

You might also need:

• the business' finances for the last and next 12 months
• details for all people associated with your business such as minor shareholders and signatories
• countries you do business with
• your business type and industry
• any licences or memberships your business has.
  
  

Need help? Take a look at the step-by-step log on guide below or call us on 0800 085 0562.