Account alerts
Our free account alerts help you stay up-to-date with what’s happening in your accounts.
If you have a current account and/or credit card, you were automatically registered to receive some account alerts to help you avoid charges, or to let you know about certain activity on your account.
We’ll send these alerts by text, push notification and/or email. It’s important you tell us if your mobile number or email address changes. Push notifications are messages we send to your phone even when you’re not logged into the Mobile Banking app.
You can manage your alert settings and set up new alerts by:
- Using Online Banking (log on, click ‘Account services’, then ‘Account alerts’ on the left-hand side and follow the steps). If you're not yet using Online Banking you can sign up today
- Visiting your local branch
- You can also contact us
If you have a current account and/or credit card, you’ll be automatically registered for the alerts below.
Current accounts
- When we intend to refuse a future payment (such as a Direct Debit or standing order) due to a lack of funds
- When we refuse a payment due to lack of funds
- When you make a payment that may take your account into an arranged overdraft
- When you make a payment that may take your account into an unarranged overdraft.
Credit cards
- When the amount available to spend on your credit card falls below 10% of your credit limit.
You can choose to opt in to receive these alerts at any time by logging on to Online Banking, by calling us or visiting your local branch.
Current accounts
- When you make a payment that takes your account within £50 of your overdraft limit.
Credit cards
- When you make a large payment greater than an amount you’ve set
- When your credit card bill is due to be paid soon
- To show your closing balance from your last credit card statement.
You can log on to Online Banking to set up, amend or cancel some of the alerts we send. You can change your preferences any time you like.
In Online Banking:
- Click the ‘account services’ tab
- Click ‘Account alerts’ on the left hand side
- Choose your account from the drop down menu
- Manage your alerts
Some business alerts may be sent to the Santander Mobile Banking app. This could happen if you use Santander Mobile Banking and Business Banking, and have push notifications turned on. To act on a business alert, you should sign in to the Business Banking app.
If you'd rather receive alerts by text, turn off push notifications in the Santander Mobile Banking app. We'll then send all your personal and business alerts by SMS.
Trouble logging on
You can reset your details if you already have Online Business Banking