If you’re already registered and can log into Online Business Banking, you don’t need to do anything. You’ll be able to view and manage your BBL in Online Business Banking when you log on. We’ll also email you when we have other things to tell you about your BBL in Online Business Banking.
How can I view my BBL online?
Once you log into Online Business Banking, your Bounce Back Loan will show under the ‘Business Borrowing’ section. On the Online Business Banking home screen, all loans (including your BBL) will be named as an ‘Unsecured Business Loan’ and will show the business name that holds the loan. Further details on each loan can be found by clicking into each ‘Unsecured Business Loan’ product. If you have more than one loan (for example, a BBL and an Unsecured Business Loan), you may find it useful to rename the loans so you can find them easier in future. You can do this by clicking on the ‘Add, remove or rename an account' tab at the top of the 'Business Borrowings' category.
On the second screen you’ll see the product name ‘Bounce Back Loan’ and product details of your BBL, including payments, interest and amount outstanding will be displayed.
How can I see communications about my BBL?
We’ll start to send you important communications about your BBL repayments 3 months before your first repayment is due. You’ll be able to see them when you log into Online Business Banking.
We’ll email you when there’s new information about your BBL. To see it:
- log on to Online Business Banking
- go to ‘e-Documents’ in the left-hand menu.
Learn more about Online Business Banking
How do I set up a Direct Debit for my Bounce Back Loan?
If you need to set up or amend a Direct Debit for your BBL, you can do this by getting in touch with us on 0800 731 6666.
If you’ve never registered for Online Business Banking before please call us on 0800 731 6666 to register today. You should then receive your log on details in the post within 4 working days.
You can view and manage your BBL in Online Business Banking. Once you’re registered, you’ll see your BBL when you log on. We’ll also email you when we have other things to tell you about your BBL in Online Business Banking.
Learn more about Online Business Banking
Remember, when you've received your log on details, they're for your own individual use. If you'd like your employees to be able to see your business transactions within Online Business Banking you must request separate log on details using a change of mandate details form (2.45 MB)
If you opened your BBL with a business current account and already have Online Business Banking log on details but need to reset your Password / Passcode or Security Number / Registration Number, you can reset them online
If you opened your Business Bounce Back Loan with a personal current account you’ll need to register for Online Business Banking.
Online Business Banking is a different version of the Online Banking that you may be used to as a personal customer. You’ll need it so that you can:
- see information we send you about your BBL
- see repayment options and make repayments
To register for Online Business Banking, please follow the steps below.
- Log into your personal Online Banking (using a laptop or desktop) If you’re not registered for personal Online Banking, register online today
- Make sure your residential address and the phone number registered to receive One Time Passcodes are correct before you submit your request. To change either of these click the ‘My details and settings’ tab.
- Click the red ‘Chat with us’ button on the right-hand side.
- Type ‘Register OBB’ and click send (Please note this must be typed exactly as shown).
- Only the named BBL account holder is able to request credentials.
Please note: ‘Chat’ will work in any internet browser other than Internet Explorer.
Your log on details should then arrive to you in the post within four working days.
If you opened your BBL with either a Cater Allen account or a cahoot account, you’ll need to register for Santander Online Business Banking.
You’ll need Online Business Banking so that you can:
- view e-Documents that we’ll send you relating to your BBL
- select your repayment options and make repayments
To register for Online Business Banking, please call our relevant contact centre:
Cater Allen customers with a BBL: To register for Santander Online Business Banking, please call our contact centre on 0800 731 6666. One of our colleagues will be able to issue you with Business Banking log on details.
cahoot customers with a BBL: You may receive a call from one of our colleagues who will arrange for your Business Banking log on details to be issued to you. If you haven’t yet received a call, you can register for Online Business Banking by calling our contact centre on 0800 587 1111. One of our colleagues will be able to issue you with Business Banking log on details.
Managed by the British Business Bank on behalf of, and with the financial backing of, the Secretary of State for Business, Energy & Industrial Strategy. British Business Bank plc is a development bank wholly owned by HM Government. It is not authorised or regulated by the PRA or the FCA. Visit british-business-bank.co.uk