Reporting a lost or stolen card

As soon as you realise you've lost your bank card, or think it's been stolen, please contact us straight away. We'll immediately cancel that card and send a replacement to you in the post. 

You can also report your card as lost or stolen in Online Banking

  • Log on to your account. 
  • Click the ‘Chat with us’ button on the right-hand side of the page to talk with Sandi, our digital assistant. 
  • Type ‘Report card as lost or stolen’. 

We’ll put you in touch with a member of our team who can help. Or we’ll provide you with a contact number that’s available 24 hours a day, 7 days a week. 

Is my money safe?

Use Online or Mobile Banking to check for any transactions you don't recognise. If you spot anything unusual, let us know by contacting us 

If your card is lost or stolen, you’re protected against fraud provided you let us know as soon as you realise your card is lost or stolen and you have taken the proper precautions to keep your card and security details safe, as outlined in our terms and conditions.

Continue using your account

If you need to access money before you receive your new card, call in to one of our branches with either another Santander card or a form of photo identification.

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