Telephone Banking

We're making changes to how we tell you your account balance when you call us. Take a look

Your money, your way - bank by phone

With our UK-based team on hand 8am-8pm weekdays and 8am-2pm on Saturdays, it's easy to fit your banking in around your business with Telephone Banking.

  • Get answers to any queries you might have about your accounts.
  • Transfer money.
  • Check your balance.
  • Order a statement.
  • Set up or cancel standing orders and Direct Debits.
  • Order a new card or PIN.
  • Pay bills.

You’ll just need your Customer ID and Security Number to use this service. If you’ve forgotten these details, please speak to a member of staff.

View our call charges

If you have a debit card, you can use Telephone Banking now by entering the 16-digit number on your card and your date of birth, or contact us 

Using Telephone Banking is easy
When you call we'll ask you to enter your Business ID and Telephone Banking Number or your 16-digit card number and your date of birth. Then simply follow the instructions to do your banking.

View our call charges

Was this helpful?

Do your banking online

Ways for you to manage your money without leaving home

Trouble logging on

You can reset your details if you already have Online Business Banking