Business service quality information
The Financial Conduct Authority requires us to publish the following information about our business current accounts:
- How to get help and support
- How to carry out common tasks
- Information about our incidents
- Information about our complaints
- What you’ll need to open a current account
- How to open a current account
- Account opening information
- Replacing a lost, stolen or stopped debit card
How to get help and support
How and when you can contact us to ask about the following things:
Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account
1Click on the Corporate & Commercial tab as appropriate
²Closed Bank Holidays. Open Christmas Eve 8am - 5pm and New Years Eve 8am - 6pm. Closed from 1pm Saturday 28 December and Saturday 4 January.
4Webchat for Online Banking is not available at this time but you can contact us on the number above within the hours specified.
5Live chat for Mobile Banking is not available at this time but you can contact us on the number above within the hours specified.
6If you’re a Corporate & Commercial customer you can use Online Banking but not the mobile app.
How to carry out common tasks
How and when you can use your bank account to do the following things:
Note: This is a list of common queries. It does not represent the full list of actions you can raise in relation to your account.
1Those who access their Online Banking using Corporate & Commercial do not have access to our mobile app
Information about our operational and security incidents
We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.
¹The numbers shown are the total number of incidents reported by Santander UK and include cahoot, Santander personal current accounts and Santander business current accounts.
Information about our complaints
1The volume of complaints for business current accounts is reported in the total number of complaints for Santander
What you'll need to open a current account
Opening a current account with us
How to open a current account
To open any of our accounts, a new customer will need to provide us with the document and information set out here
We may request additional information or documents in individual cases.
You can open an account:
1You can pop in but it's best to book an appointment first by calling 0800 085 1805