Managing your account at a Banking Hub

Banking Hubs are shared spaces on the high street with a counter provided by the Post Office where you can complete cash and cheque transactions from Monday to Friday inclusive or see a Santander Community Banker on one day a week to offer you a face to face service.

You can also manage your account at a Banking Hub where Santander is part of the Cash Access UK scheme.

Counter service

All Santander personal and business customers who have a current account or a savings account (with a cash card) can use Banking Hubs for:

  • cash withdrawals
  • cash deposit
  • balance enquiries
  • cheque deposits (you will need to pre-order envelopes and paying in slips).

The opening hours, services and transaction limits will be different for each Post Office, so please check your local branch for more information. 
Please remember you will always need to bring your card and PIN.
You can also visit our Managing your account at the Post Office page to learn more.

Cheque deposits
For savings account holders, you can only deposit cheques if you have an Everyday Saver with a standard 6-digit sort code and 8-digit account number. 
To pre-order envelopes and paying in slips, you can use chat when logged on to Mobile or Online Banking. Or you can contact us and use our automated telephone service and ask for new deposit envelopes. These can take up to 7-10 working days to reach you.

Community Bankers

Our Community Bankers can help you with all of the below or take a look at the full list of Community Banker services. We have also included links to our support sections which could help save you a trip.

Support with your accounts

Supporting you with requests

Alternatively, you can take a look at our support articles for more help or contact us

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