Make a claim online

If you have a Santander Home Insurance policy administered and underwritten by Aviva Insurance Limited you can make your claim online with Aviva (except Legal services and Home emergency cover).

Before you get started

You’ll need to have your insurance policy number to hand, this starts with MHO (you can find this in your policy documents or in Online Banking). It may also be useful to have some of the following information when registering your details:

  • receipts, quotes or invoices
  • photos of damaged or lost property.

When you’ve submitted a claim

When you make a claim between 8am and 6pm Monday to Friday, your Aviva Personal Claims Manager will aim to contact you within 2 hours to take the details and explain what happens next. Outside these hours Aviva may not be able to contact you until the next working day. If you need help sooner, call Aviva on 0345 301 0661.

If there’s been an emergency

Call Aviva on 0345 301 0661 to get help as soon as possible. Lines are open 24/7, 365 days a year. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

When you start a claim you’ll be taken to a secure Aviva site. Aviva will then administer and handle your claim.

Santander Home Insurance online claim video
Start your claim

Find the right telephone number to claim on your Santander Home Insurance policy here

If you have a Santander Home Insurance policy which is administered and underwritten by Aviva Insurance Limited you can also make a claim online (except Legal services and Home emergency cover). When you make a claim between 8am and 6pm Monday to Friday, your Aviva Personal Claims Manager will aim to contact you within 2 hours to take the details and explain what happens next. Outside these hours Aviva may not be able to contact you until the next working day. If you need help sooner, call Aviva on 0345 301 0661. Lines are open 24/7, 365 days a year.

If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited:

For a policy number starting with MH 
Call Aviva on 0345 030 7767

Lines are open:
Monday to Friday 8am to 9pm
Saturday 8am to 4pm

If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):

You can find all of your policy documents, make changes and more in the Home Insurance self service centre

Alternatively you can call BISL Limited on 0344 209 0493

Lines are open:
Monday to Friday 8am to 9pm
Saturday 9am to 5pm (includes public holidays)
Sunday 10am to 4pm

Call charges

If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited:

For a policy number starting with MH
Call Aviva on 0345 030 7767

Lines are open:
Monday to Friday 8am to 9pm
Saturday 8am to 4pm

If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):

You can find all of your policy documents, make changes and more in the Home Insurance self service centre

Alternatively you can call BISL Limited on 0344 209 0493

Lines are open:
Monday to Friday 8am to 9pm
Saturday 9am to 5pm (includes public holidays)
Sunday 10am to 4pm

Call charges

If you have a Santander Home Insurance policy which is underwritten by Aviva Insurance Limited:

For a policy number starting with MH
Call Aviva on 0345 030 7767

Lines are open:
Monday to Friday 8am to 9pm
Saturday 8am to 4pm

If you have a Santander Options Home Insurance policy which is arranged and administered by BISL Limited and taken out before 1/7/2015 (your policy will start with either 11 or 12):

You can find all of your policy documents, make changes and more in the Home Insurance self service centre

Alternatively you can call BISL Limited on 0344 209 0493

Lines are open:
Monday to Friday 8am to 9pm
Saturday 9am to 5pm (includes public holidays)
Sunday 10am to 4pm

Call charges

Send us a tweet

Please don’t tweet your personal

  or banking details

Visit us in branch