Support if you’re blind or partially sighted

You can use these services to help with your everyday banking.

Keeping you safe

No matter how you get in touch with us, we'll never ask you to tell us your security information, such as:

  • your PIN
  • One Time Passcodes (OTP)
  • your full password

Support in our branches

Assistance dog

We welcome all assistance dogs in our branches 

Private rooms

You can ask for a private room in branch if you want to talk to us

Talking cash machines

All our branches having talking cash machines 

Other ways we can help

If you need help with managing your money, we have options that could help you.

To see what help is available (for yourself or someone else) visit supported banking 

Power of Attorney lets you arrange for someone you trust to make decisions on your behalf and manage your finances on your behalf.

You may want to do this due to a change in your health or circumstances. If you don’t need someone to help you now, you can also set up a Power of Attorney for the future too.

We want to increase the accessibility and usability of our services. You can see how we’re working towards this in our accessibility statement

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Ways for you to manage your
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